We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Poor Service/Attitude”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Sand Castle on the Beach
Ranked #2 of 3 Frederiksted B&B and Inns
Certificate of Excellence
Reviewed 25 March 2012

The staff was good (working under a bad owner) with very poor people skills, very unpleasant, does not know the meaning of hospitality. Hotel rooms very dark, bars on windows, low grade linen,
uncomfortable beds. We left in a hurry.

Room Tip: Go anywhere else on the island
  • Stayed: March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Dennis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (364)
There are newer reviews for Sand Castle on the Beach
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

260 - 264 of 364 reviews

Reviewed 21 March 2012

I stay at Sand Castle 3 times a year and have done so for the past 17yrs. What a joy! The incredible on the beach location, the accomodations, the sunsets, the restauarnt, are all just a little bit of heaven!..Even the continental breakfast is perfect: lots of goodies, fresh juice, and the best damn coffee day after day, and all set up (protected from the precious birds) right in their open air diningroom on the beach. I can't say enough about my little peice of heaven right there in the blue-breen Carinbbean. Jeffrey Zeiner NYC

Room Tip: shoot for a view of the ocean
  • Stayed: February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
9  Thank Jeffrey Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2012

I wish I hadn't given this place such a glowing review last year so I could comparatively show just how much more fabulous it is now. A new chef at the adjacent restaurant,Beach Side Cafe, treated us to mouthwatering delights (especially the bang-bang shrimp, and pear-infused 4-cheese tortelini!) and it's now open 5 nights a week and 6 days for lunch and yummy drinks. What's more, I treated myself to a massage by Simone. More than heaven! She taught me to exhale one beat more than the inhale, and to relax every muscle "with complete abandon." Seriously, it's something I keep practicing. The staff is gracious and fun, and the place is small enough that you quickly know most guests by first name. Just a wonderful, wonderful place for my husband and me to celebrate another wedding anniversary. And we've already booked our dates for next year!

Room Tip: We love the villas, though they are pricier.
  • Stayed: February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank AllSmiles00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2012

the location of this hotel is fabulous. owners and most staff are very friendly. Stayed one week alone and second week niece joined me. Bed was kinda hard, roll-away bed was horrible (huge sag in middle). Noticed roof leaked during hard rain, told front desk but nothing done; fortunately it only leaked one other time (yes, onto the roll-away bed). Light needed bulb replaced, told front desk but they did not do anything.
Maid service daily was great, very clean and friendly.
Beach location was extremely clean and beautiful.
Restaurant (Beach side cafe) was a 4 or 5 star; very very very good food for lunch and dinners.

Room Tip: If possible, get a room overlooking garden or ocean (we had a perfect view of parking lot).
  • Stayed: March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank FrozenInMichigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2012

This is largely in response to the 2/12/12 one star review because that person brought up some interesting points. I rented an apartment on STX for 2 months, rather isolated, went to a hotel a few times for a pool and so on. Was here at the Sand Castle at the end of June. 1st: electricity rates in STX are insane. Here in Ohio I pay 7.4 kwh. On STX the residentialk rate is 51.9 kwh so the electricity sur-charge is the cost of doing business, shocking, true. Now what I find MOST interesting is THIS: I stayed for 2 nights (well, ONE)....because I was in the "new annex" where there is wifi and the first night was lovely, the SECOND night The Jersey Shore landed on me. Screaming, banging around, everyone barking into cell phones, awful........really REALLY offensive because this property is "sold" as "mature" and "relaxing" and I am not THAT old and could understand ENTHUSIASM but this was three hours of PROLONGED SPRING BREAK-ISH NOISE............and THEN I went to the desk...........and THEN I was offered a room in the old hotel............well, THAT doesn't have wi-fi which I needed..........so I was offerede NOTHING............I checked out and left and went back to the apartment I was living in.............the staff gladly charged me $180 for a room I left at 9pm that night.............and was not very apologetic about it.............Fredriksted is absolutely unsafe at night. Completely. Christiansted is much safer. The beach is lovely here and the sunsets gorgeous. The staff at this hotel learns your name and uses it almost too much. The atmosphere walks a line between welcoming and Stepford.............the property is not so much over-rated as I think the location in unsafe Fredriksted is not disclosed, the fact they DO book "spring breakers" is not disclosed, the fact that there are so few hotels on STX in general and only TWO in Fredriksted is not disclosed which leads the traveller to think the fact this one boasts being "#1" is "something else" when in effect it is NOT..............I was VERY VERY disappointed with how my situation was handled...........the restaurant is good but over-priced even for STX standards............when thinking about booking this one sift through the "praise" and take a long, deep look at location and the bill of goods as DELIVERED..............two recent reviews cannot be wrong regarding the outrageous noise and the ungracious handling of our complaints...................basically, don't sell yourself as something you are not..............bottom line: more than decent with a gorgeous beach, city itself is flat out dangerous after dark, oversold and overhyped.......

Room Tip: Only the new annex has wi-fi..............rooms have paper thin walls, appears some staff members li...
  • Stayed: January 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank ElPorteno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Frederiksted
20.1 km away
Hotel on the Cay
Hotel on the Cay
#5 of 14 in Christiansted
499 reviews
23.8 km away
Tamarind Reef Resort, Spa & Marina
19.8 km away
Hotel Caravelle on St. Croix
Hotel Caravelle on St. Croix
#3 of 14 in Christiansted
83 reviews
Show Prices
Show Prices
Show Prices
18.5 km away
Sugar Beach Condo Resort
Sugar Beach Condo Resort
#8 of 14 in Christiansted
216 reviews
22.4 km away
The Buccaneer St Croix
The Buccaneer St Croix
#1 of 14 in Christiansted
1,427 reviews
8.9 km away
Renaissance St. Croix Carambola Beach Resort & Spa
Show Prices
Show Prices
Show Prices

Been to Sand Castle on the Beach? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Sand Castle on the Beach

Address: 127 Smithfield Rd, Frederiksted 00840-3677, St. Croix
Phone Number:
Region: Caribbean > U.S. Virgin Islands > St. Croix > Frederiksted
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 B&Bs / Inns in Frederiksted
Price Range: ₹ 8,966 - ₹ 17,093 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sand Castle on the Beach 3*
Number of rooms: 25
Official Description (provided by the hotel):
Sand Castle on the Beach is an intimate, beachfront hotel on Saint Croix's most beautiful swimming beach. We offer 5 room types from beachfront villas to economical studios, affording you multiple options in the size of your accommodations. Choose from spacious villas overlooking the beach, queen studios, king studios with balconies, one-bedroom suites or a roomy two-bedroom suite. Our award-winning restaurant - the Beach Side Café - offers fresh seafood, prime beef and locally sourced vegetables with local and international influence. The lounge at the café serves craft-made cocktails and mocktails prepared with fresh local juices. Owners Chris, Ted and Dan invite you to share in the laid back, inclusive atmosphere of Sand Castle on the Beach Hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, TripOnline SA, Hotels.com, Kognitiv US Corp, HotelQuickly and Agoda so you can book your Sand Castle on the Beach reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sand Castle On The Beach Frederiksted, St. Croix, U.S. Virgin Islands

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing