I just stayed at the resort 2/10-2/15 and had a new room (175) and it was beautiful. The unit had a large living and sleeping area with a huge bath. The bed was super comfy and the linens were nice quality.
If you can, get a second floor unit. They have pitched, high wood beam ceilings that really make the room feel huge.
The screened in porch was the best part. Any time we were in the room, we were on the porch. It has two built in banquet seats that you could sleep on (if you don't mind a firm bed). The grounds are clean and could use a little updating and landscaping but it was not bad-it’s just not a highly manicured property like many resorts tend to be.
The beach is short-maybe 1/4 or 1/2 mile or so, but the water is wonderful and clear and the sand is soft and white. There were never many people on the beach so there was never a problem getting chairs. There was a little bar on the beach, but I never saw it being used.
The beach is on the north side of the island so you don’t get those famous tropical sunsets. But that’s only a minor point. The property sits up against some really tall verdant hills which make for a beautiful back drop. Reminds me of Kauai.
The snorkeling and scuba seemed really nice and there is a dive shop right on the beach. I looked like they rented boogie boards and snorkel gear as well as had tours.
The service was just really bad. There is just an overwhelming sense of apathy from the staff. They never responded to several emails-only after emailing Marriott Corporate directly did we get any response and it was curt and still didn't answer the questions.
On check in, it was just odd : The guy checking us in seemed like he was reading a script. No eye contact and certainly no warmth. He peeked out from behind the computer monitor once or twice.
I think we were the first people to stay in the room as the TV hadn't been set up yet ,there was no remote, it looked like a cook top was going to be added to the kitchenette (there was cut out in the counter top) and they forget to put a router in the room so we didn’t get wi-fi.
I called about the Internet being down and the guy on the other end said “Okay” then hung up- no explanation or we’ll get to that, or even to bad…just a dial tone. 8 hours later (at 9:30 p.m) some guy shows up to fix it. I asked him to come back the next day, he never showed up again.
They take your luggage via golf cart to your room. On check out, I called to have the cart come get the luggage and he never showed up. I decided to take it myself, I go down and there is a guy at another unit with a golf cart and I ask him if he’s looking for me. He says my room number and I say yes, it’s over there pointing two buildings away…he argues with me as to where the room is…if he had got out of the cart and came to the room he’d see he was wrong. I guess they don’t make the effort to come up and let you know they are there, much less help you down the stairs with the luggage.
There was only one place for breakfast, one place for lunch and dinner. The resort is pretty isolated, so you don’t have a lot of options.
Food at the restaurant was okay. Pretty basic menu items, but the service again was just terrible. We ate there 3 or 4 times and it always took at least 45 minutes to get our food. One night it took more than an hour. The servers were quite nice and very apologetic but still the restaurant was never more than 1/2 full so you can't really blame it on a rush/busy night.
We asked where the closest grocery store was, and the front desk gave us some complicated directions to one about 5 miles away-after driving around we stumbled on one that was maybe 2 miles away-easier to get to and much nicer and cleaner than they one they sent us to.
Another note is that it looked like some rooms had full sized fridges and stoves, but our room had a mini-fridge and no cooking equipment which didn’t’ matter to us. But if you want that, you may have to ask for a room with a better equipped kitchen when you check in.
So these sound like petty complaints and one–by-one they are not that big of a deal, but for $300+ a night, I guess I expected a higher level of service.
Over all, I would stay again - the trip was fun and relaxing (there is nothing to do on St. Croix) . But just don’t expect to be pampered or even acknowledged. And demand an updated room.
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- Also Known As:
- Renaissance St. Croix Carambola Beach Hotel St. Croix
- Renaissance St. Croix Carambola Beach Resort And Spa
- Carambola Beach Hotel
- Carambola Beach Resort
- Renaissance St. Croix Carambola Beach Resort & Spa Caribbean