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Reviews (169)
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Reviewed 28 May 2018 via mobile

My family vacationed at The Kokomo’s ‘s Botanical Resort last week, May 18-25. What a fabulous time we had. Would like to thank all the staff for making our trip so awesome. The Resort was beautiful and very clean. From the moment we arrived until our last day, everyone was helpful and professional. I would especially like to thank our butler, Osnar for all his efforts in making everyday so special. He was professional, knowledgeable, kind, funny, and very attentive to all our needs. Just ask Osnar, and you will receive. His coworkers Jason and Michael were awesome as well. They were right there for us assisting with our day excursions, dining options, and entertainment. We felt like kings and queens in paradise. We will definitely be back and highly recommend this resort to anyone wanting a truly relaxing vacation!!!

Stayed: May 2018, travelled with family
1  Thank iosadcia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriella S, Manager at Kokomo Botanical Resort, responded to this reviewResponded 4 weeks ago

We would like to thank you as well for appreciating and acknowledging our staff. They take time and care in their attention to details. We are thrilled that you have experienced our unique signature personalized service with a smile. We hope to see you again soon at Kokomo Botanical Resort.

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Reviewed 26 May 2018 via mobile

The concierge service makes all the difference at this place. Upon arrival it seemed quite small and unexciting but it turned out to be the PERFECT place for us. Jason, Michael and Osnar are so attentive, pleasant and helpful you really wonder why other resorts haven’t snatched them up as employees. The place is much nicer than the photos. They really do care about the fauna and trees etc and tell you what each does and even make water available with Lemongrass, pomegranates, morninga-all found on site. The pool is open and sunny with little shade unlike the online photos. The hot tub is nestled in the corner and there is generous seating in all areas whether cabana, lounge chairs, outdoor canopied sofas, gaslight fire tables with seating etc. Jason helped us with home made s’mores over the fire. The rooms are perfectly adequate and stocked with anything you need. There is a shuttle that takes you to their little private stretch of beach at grace bay. Again, the concierge will do anything you ask to make you comfortable there too. You are given cell phones for communication with them and they answer straight away (make sure you learn how to answer, accidentally kept hanging up when swiping wrong!) the housekeeper was excellent and attentive to any requests. First night we got pizza pizza and then went to the grocery store. Be prepared the food is VERY expensive. Avocados were 3.85 each! Cucumbers were 4.25! It really makes sense just to eat out we learned. Overall we had a wonderful time at Kokomo and the patience they showed my mother (needs a walker) and anticipating her needs was so appreciated. We really felt welcome and cared for and that is what a vacation should be all about. Thanks Kokomo! Ps. You really should have a mirror in the bedrooms or somewhere else besides the bathroom. Four ladies getting ready is hard with only one-just a suggestion.

Stayed: May 2018, travelled with family
Thank judithmoor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriella S, Manager at Kokomo Botanical Resort, responded to this reviewResponded 4 weeks ago

Thank you for your candid review. We have been referred to as the hidden gem which you have discovered. Our guests are like our own family. Our team are each in their own right warm and caring individuals taking pride and passion in all that they do. We are happy that you experienced just how great they are. We hope that you and your mom return again soon so that we can welcome you home.

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Reviewed 26 May 2018 via mobile

We met Osnor the first day! He had drinks ready for us & cool towels for after our flight! Very professional, super kind & sweet. An asset to Kokomo! He was extremely helpful, brought us to many places, gave us directions, he was even our photographer for the week! Personable, funny! We fortunately got to know him on a personal level, and he has become not just a friend, but a part of our family! It was hard to leave such a fabulous place, not just because of the amazing weather & beautiful turquoise water, but because of the bond we had created with him! We are thankful to have been so lucky to have such a caring person to take care of us!

Stayed: May 2018, travelled with family
1  Thank gina f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriella S, Manager at Kokomo Botanical Resort, responded to this reviewResponded 4 weeks ago

Thank you for your review. This is so special that you have made a bond with Osnor. He has been with us for many years and we think he is great as well. As you have said, part of the family. That is what Kokomo's is all about. Each of our guests become part of our family. We are thrilled that you felt that way because of Osnor whose nature is a caring and gentle person. Thank you for appreciating him and taking the time to acknowledge him.

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Reviewed 21 May 2018

This facility was outstanding. What made it special was the special people who work at the resort. Their staff, specifically Chris, Michael, Jason and Osnor went out of there way to make our stay special. We will definitely go back.

  • Stayed: May 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank donbeck12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriella S, General Manager at Kokomo Botanical Resort, responded to this reviewResponded 22 May 2018

Thank you so much for taking the time to acknowledge our property and especially our staff. They are truly a special group of people who take pride in their work. We are so happy to see that we are not the only ones that feel this way. Thank you again and hope to see you back at Kokomo's someday soon.

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Reviewed 14 May 2018

Love the garden feel of this property, very well maintained, staff is amazing. The cottages are set in this botanical setting, high with a beautiful view and the location is perfect. The cottages are small and a bit dated, but clean and the supplies plentiful. The kitchen was very small, enough for 1 person at a time, which made it a bit difficult to cook. The porch/deck was very small, didn't support much outdoor leisure at your cottage. Pool area is beautiful and relaxing.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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Thank UnderwaterFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriella S, General Manager at Kokomo Botanical Resort, responded to this reviewResponded 22 May 2018

Thank you for your kind and insightful review for all of our readers to enjoy. Kokomo's has taken the slogan of the islands, Beautiful by Nature, to heart. Our Horticulturalists have spent an enormous amount of time ensuring that the natural vegetation is preserved so our guests can enjoy the fresh air and strolls through our gardens. Our staff take pride in getting to know each and everyone of our guests, assisting them with any arrangements or details that will accentuate their experience not only on the property but on the island as well. Thank you again for taking the time to acknowledge Kokomo's and our staff. We look forward to hosting you again someday soon.

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