The first comments out of the mouths of our family of four upon our first-ever arrival in Turks and Caicos concerned the water view: the vivid turquoises and teals of the shallow areas near shore leading to the dark indigo of the deep water beyond the distant reef, all of which combine to create one of the most beautiful coasts anywhere. But what we will be talking about months from now, when recalling our six-night stay at Beaches, is the uniformly excellent level of service we received at this impressive resort.
From the warm greeting at reception accompanied by a cool glass of punch (with rum for the adults), to the sincere farewell from the Departures Lounge staff as they loaded us into the taxi for the return to the airport, we were unfailingly impressed by the competence, courtesy, and friendliness of the Beaches staff. The restaurant staff were attentive without hovering; the shop staff unfailingly polite; the attendants at the surfing machine were patient enough teachers for my middle school son that he was soon stand-up surfing for long stretches. And after several long stretches at his bar, we now consider ourselves to be personal friends of Jomo, the first-shift bartender at the French village pool, who told us all about life in Turks while expertly mixing his signature drink, the Category 1. (I was day drinking, so I didn’t venture to try the Category 5.) We were actually late checking out (sorry, housekeeping) because we went over to have one last drink from Jomo the morning we were due to leave.
Our experience was surely enhanced by the fact that travelers have not yet returned in large numbers to the resort since it reopened a few months ago: it was less than 25% occupied when we were there the first week of March. Never a wait for a pool chair, no lines at the restaurants, no waiting for elevators, every excursion or activity available just about any time we wanted it. It was fantastic! If you’ve been sitting on the fence about whether to go, do it now: Beaches handles the travel and medical insurance that the TCI government requires, and they efficiently handle the Covid test required for return to the United States. The staff universally wears masks at all times, indoors or out, and the crowds are so low that you can’t help but socially distance from other travelers. There may never be a better time to go.
As for the basics of the resort: we stayed in an “Italian Penthouse Oceanview Concierge Family Suite with Kids Room”. That means we were in the centrally-located Italian village, on the top floor of the high rise building with a view of the large Italian pool area and the beach and ocean beyond. The room was in excellent condition, with separate air conditioning units for the kids and adult rooms, and immaculately clean. Our balcony was disappointingly small, with barely room for two people. The linens were clean and in good condition, if not quite as fine as one finds in higher-end resorts. The bath products were good quality and readily replenished when we needed them. Daily housekeeping service was always done while we were at breakfast and was uniformly excellent, to include daily mopping of the floors.
There are numerous restaurants to choose from around the resort, with a nice variety of healthy and vegetarian options at most of them. Overall the quality of the food is good, not great, although we also had nothing that was terrible. Notable exceptions that we particularly enjoyed include the mac-and-cheese at the Mac Daddy food truck, the jerk chicken from the Jerk Shack, and one particularly good snapper dish at the Sapodillas restaurant in the Caribbean resort. The house wines are drinkable, though we found the upgrade wine list to be disappointing; at least once when we tried to order a premium bottle, they didn’t have it in stock. Perhaps that’s a Covid-related shortcoming.
But those shortcomings are mere quibbles that will surely fade from our memories, while the warm welcome and bright smiles of Jomo and all the staff, set against the background of that beautiful ocean blue, will be a standard against we judge future trips for a long time to come. It will be tough to beat.