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Reviews (1,328)
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36 - 41 of 1,328 reviews
Reviewed 28 May 2018 via mobile

We checked in to the resort due to our current timeshare being renovated due to the hurricane. We got to the resort around 4:30pm to check in and our room was not ready however check in is 3:00pm. We had to wait another 30 minutes until our room was ready. Online it doesn’t state that the fitness center is an additional charge, which is one of the reasons why we picked this resort. We agreed to pay the weekly fee to use the fitness center but still brought this up to the front desk. After showing them online through bookings as well as on their website that it doesn’t state it’s an additional charge, they removed the fee. The parking garage closest to our building had maintenance two days in a row however they never completely fixed the road. Therefore we had to drive over big huge rocks everyday to just park. The front desk staff wasn’t the friendliest and gave us an attitude when we told them we were not members of the resort.

Stayed: May 2018, travelled with family
3  Thank Stephanie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerardo G, Online Reputation Manager at Simpson Bay Resort & Marina, responded to this reviewResponded 3 days ago

Hello Stephanie. Thank you for sharing your comments. We are really sorry that you weren't satisfied with our service. With all the care and attention that we give to each and every one we are really disturbed and totally understand your frustration. We want you to rest assured that we will handle your case in a strict manner and we will provide a better service in order to prevent this kind of situations in the future. Please accept our sincere apologies.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2018

Friendly service, a nice pool with bar and good beach; what else could you ask for? Oh yeah a good room which we got. View from our balcony was beautiful and the beds were comfortable. My adult son appreciated the twin murphy beds; I appreciated the room layout. Oh we got the room with breakfast option and the breakfast buffet and service was excellent; good choices and hot hot coffee.

  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Service
1  Thank 1_Bill_K_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerardo G, Online Reputation Manager at Simpson Bay Resort & Marina, responded to this reviewResponded 3 days ago

Hello Bill.
Thank you very much for reviewing Simpson Bay Resort & Marina. We constantly work on improving our guests’ satisfaction; therefore, your feedback, helps us to see our resort through the eyes of our guests and is highly valuable to us.
Again, thank you very much for your valuable feedback. We would be more than happy to welcome you again soon.

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Reviewed 22 May 2018 via mobile

It was our first visit after the Hurricane. We were so happy to see what a great comeback the resort has made.
The staff was amazing, especially the manager Manuel Hernandez. He was extremely attentive to our needs and made our vacation a great one.
The rooms were beautiful, the grounds were lovely, we will be back.

Stayed: May 2018, travelled as a couple
1  Thank Tzippy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerardo G, Online Reputation Manager at Simpson Bay Resort & Marina, responded to this reviewResponded 3 days ago

Thank you for sharing your comments with us and the community. As one of our valued guests, and it is always a pleasure and an honor to serve you. Your trust and preference is what we owe the success of our resort.
Our sincere appreciation of your patronage cannot be overstated. I want to assure you that we will continue to do all we can to justify your confidence in Simpson Bay Resort & Marina.

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Reviewed 20 May 2018

The island is making a comeback. The people are as friendly as ever. No matter what they have suffered, they always smile, they are always positive. Simpson Bay Resort was great. You still can't be the R and R on the island. Go, spend money, enjoy.

  • Stayed: May 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank trovito206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerardo G, Online Reputation Manager at Simpson Bay Resort & Marina, responded to this reviewResponded 3 days ago

Thank you for sharing your comments with us and the community. We are truly grateful to you for choosing us as your best option for your recent trip to St.Maarten. As one of our valued guests it has been a sincere pleasure serving you.
Speaking on behalf of Simpson Bay Resort & Marina, we feel very happy that you have enjoyed the enhanced quality of our resort. We will continue our efforts to meet your requirements and expectations in the future as well. Meanwhile, your unwavering support and trust is what gets us out of bed in the morning.

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Reviewed 19 May 2018

It is amazing all the resort has accomplished in the past months, since Irma arrived. Everyone is still so positive and full of smiles. Can't wait till next year. 50 weeks to be exact, but who's counting? LOL

Room Tip: This is a resort not hotel. Most friendly staff you will ever meet. B pool is great.
Stayed: May 2018, travelled with friends
1  Thank jerrij0hns0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerardo G, Online Reputation Manager at Simpson Bay Resort & Marina, responded to this reviewResponded 3 days ago

Hello Jerry
Thank you for sharing your comments with us and the community. It has been a pleasure serving you and we feel so happy to know that you have a wonderful time with us. We appreciate your kind words about our resort. Simpson Bay Resort & Marina takes pride in giving priority to their guests and looking after their needs. We always strive to exceed our guests’ expectations and meet their requirements.
Thank you again for choosing us. Looking forward to having you as one of our valued guests for many years to come.

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