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“Restaurant and bar review: EXCEPTIONAL”

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Jade Mountain Resort
Ranked #1 of 11 Hotels in Soufriere
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 3 weeks ago via mobile

Brilliant menu, wine, cocktails, quality of food and service.
We came for sunset drinks on the incredible terrace, and dinner in the restaurant 3 times while we were staying at Anse Chasanet down the hill.
Expensive but good value for money for fine dining in an incredible location.
Special thanks to a brilliant sommelier.

Stayed: November 2017, travelled as a couple
3  Thank DCA2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 968 reviews

Reviewed 3 weeks ago

Best honeymoon imaginable. From our Major Domo's, to the food, to the view of the Pitons from our infinity pool, to the beautiful beach down below, to the amazing hardworking and friendly staff and people of this beautiful island - this was the BEST vacation i have ever been on. It is worth EVERY penny.

Room Tip: get a room with your own pool. Why travel all that way and not get an infinity pool? Splurge the ext...
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  • Stayed: November 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Stevan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Just returned from 6 days/5 nights with my wife celebrating our 20th Wedding Anniversary. We had booked a Star sanctuary--were upgraded upon arrival to a Sun Sanctuary. The service staff here is absolutely impeccable and the room absolutely exceeded all of our expectations. Won't repeat all of the other glowing reviews that others have mentioned. Just a couple things that we noticed--all beaches in St. Lucia are public beaches as we learned--including the (2) beaches available at Jade Mtn.---while the huts/towels/etc are all exclusive to resort guests---expect boats of other tourists to arrive/people from other resorts--who set up towels/etc---bring their own drinks/music to these beaches---a couple distracting incidents--but nothing major--when our peace and quiet were interrupted on the beach--we simply retreated to our sanctuary---which I found more appealing than the the beach to be quite honest. Other thing--in the (2) main restaurants---the 3/5 course meals---take a LONG time to get thru--we experienced (3) 2.5 hr. dinners---not that we were in a hurry--but this was a bit annoying---as I mentioned as well in the comments I left on our guest survey--the service in the restaurants (NOT the Bar---they were GREAT) was not on par with the service we received from major domo's/spa/beach bars--that needs to be improved in my opinion------food was absolutely outstanding and we ate at all locations in the resort including room service. We CANNOT wait to return--worth every $$ spent.

  • Stayed: November 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank tdr7755
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

We had booked a week at Anse Chastanet, but upon arrival, were informed that a large group had come in and that they were upgrading us to Jade Mountain.
We stayed in Sanctuary JF3, a beautiful room that had views that you never tire to look at. We loved the architecture of the hotel, the kindness of the staff and the food was excellent. Special thanks goes to Teddy and Davidson, our majodormos, for their attentiveness and who took care of all our demands with a smile, we were treated like royalty.
A special thank you goes to Rita, manager of the Jade Mountain Club restaurant, who became a friend to us. Her outgoing personality and her love of what she does transpired in everything she accomplishes. We were always looking forward to seeing her again, and we will never forget her. She truly represents the spirit of what a five star hotel should be.
We will never forget this special place, and who knows, we might make it back someday.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Lise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2017 via mobile

I'm not sure what I can add about this resort that hasn't been mentioned but I'll give it a shot.

The resort is on a very bumpy road that takes about 20 minutes for the cab driver to navigate. This seemed intentional to keep the locals away.

The road leads to the entrance to one of the walkways. It's pretty cool because you can't see any part of the resort or view until you get out of the car. Once you walk in it is absolutely amazing as the architecture of the building is so unique.

We had a sun room, JE3, and when we checked in it was like walking into a postcard. Stunning, to say the least. The pool surprised me when I walked in and almost sunk to the bottom. We had just stayed at Sugar Beach and their plunge pool was not deep at all, and smaller. Expecting the same, I walked in and quickly realized this pool was much deeper. I'd say it's about 4 1/2 ft deep. Huge and felt like a real pool as it is about 900sq ft. I spent a ton of time in the pool during our stay because it is so relaxing with the view of the Pitons and how peaceful it is. I thought the pool wouldn't be a big deal but I have to say I can't imagine staying there without one. Not because it's not nice but I just feel we would be missing out in the full experience.

The room has no a/c but it was not a concern at all. We slept like babies and there is a fan over the bed, which is elegantly covered in a mosquito net.

There were birds flying in during our stay trying to get morsels if any food we ate. There is a water gun given to spray them but we loved having the birds around so no need to spray them for us.

Butlers and staff were very prompt and efficient. They also stayed out of your way if you wanted privacy. The resort was very quiet as I'm sure a lot of guests stay in their rooms, especially the honeymooners. There was live music on one of the nights we were there and there was no need to go to where he was playing as there are no TV's or radios at the resort and it was like having our own show in the room because we could hear the music clearly, which was a good thing.

Food at the resort was excellent and shuttles were provided, if desired, to the beach below at their sister property. The terrace upstairs is beautiful and provides a great picture opportunity at sunset.

I've never taken so many pictures and videos at a resort but this resort is special. There is a book in the rooms with articles explaining the intricacies involved in building such a resort. Very interesting!

There is a LOT of information at check in and several books in the room with the menus, excursions, and everything the resort has to offer. A little overwhelming and time consuming, to be honest, but that may be because we didn't stay for as many nights as most.

Someone came by from the resort management at the end to ensure our stay was good and asked if we had suggestions on how they could improve. I believe they have it covered and it shows they are trained very well to provide a once in a lifetime experience.

We've stayed at many top resorts throughout the US and overseas but and this resort is at the very top of the list. Truly magical and I doubt anyone would regret splurging for a a beautiful resort.

Stayed: October 2017, travelled as a couple
4  Thank jose c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jade Mountain Resort

Address: 100 Anse Chastanet Rd | PO Box 4000, Soufriere, St. Lucia
Phone Number:
Region: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#1 On the Beach Hotel in Soufriere
#1 Luxury Hotel in Soufriere
#1 Green Hotel in Soufriere
#1 Romantic Hotel in Soufriere
#7 Family Hotel in Soufriere
Price Range: ₹ 74,194 - ₹ 1,26,645 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jade Mountain Resort 5*
Number of rooms: 29
Official Description (provided by the hotel):
Rising majestically above its 49 room sister resort Anse Chastanet, a 600 acre beach front property, Jade Mountain is a cornucopia of organic architecture celebrating St Lucia’s stunning scenic beauty. The 29 luxury suites are called sanctuaries, sweeping spaces where bedroom, living area and an extravagant private infinity pool glide into one another to form extraordinary platforms floating out into nature. With the fourth wall entirely absent, Jade Mountain’s sanctuaries are stage-like settings from which to embrace the full glory of St Lucia’s Pitons World Heritage Site and the Caribbean Sea. Jade Mountain has set a new standard in the Caribbean whether it is for modern design, luxury living or unique resort and guest service experiences.Wrapped around an infinity pool with a dazzling kaleidoscope of colors, the Jade Mountain Club restaurant caters exclusively to resident guests, celebrating James Beard Award winner Chef Allen Susser’s “Jade Cuisine.” Hovering in space above the Jade Mountain Club is the Celestial Terrace, perfect for sunset cocktails or star-gazing.A wide range of spa services can be enjoyed in the privacy of the Jade Mountain sanctuaries or at Kai en Ciel, Jade Mountain’s boutique spa and fitness studio. The resort major domos and a dedicated resort team ensure outstanding service around the clock.Guests may enjoy the exclusivity and privacy of Jade Mountain plus access to all of Anse Chastanet’s facilities and services: Nestled amidst a lush tropical 600 acre tropical estate with two soft sand beaches bordering pristine coral reefs, Anse Chastanet is right in the heart of the island’s marine reserves with St. Lucia’s legendary twin peaks, the Pitons, as the dramatic backdrop.The active will enjoy the resort’s amazing range of adventure facilities. Facilities include 4 restaurants & 3 bars, professional spa, PADi 5* scuba centre, water sports with kayaking centre, 12 miles of private biking and hiking trails with mountain bike rental, sailing yacht, 3 boutiques, library and art gallery. ... more   less 
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Also Known As:
Jade Mountain Hotel
Hotel Jade Mountain
Jade Mountain St Lucia
Jade Mountain Resort St. Lucia/Soufriere

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