Took me a little while to get on here and post, but better late than never.
I stayed at the property from April 10th - 14th. W Retreat & Spa Vieques definitely puts the "W" in WOW!!! I love Starwood hotels and the W brand is my all time fav of all the brands, so to finally be able to stay at this property was such a pleasure. The property is clean, beautiful, spectacular, and the location is awesome. From the moment you arrive you get a sense and feel that everyone on property really cares about you and your needs. Everyone was attentive and quick to ask what my wish was? lol...I love it.
We arrived by boat late afternoon on April 10th and called to ask about the shuttle service. The W operator (forgot her name) was quick and efficient, she quickly dispatched the shuttle over to us. The driver was there in no time and quickly began to chat us up and give us details about the island as we drove back to the resort.
Once inside service only got better. I was quickly greeted by Front Desk Agent JJ Barrera and Welcome Desk Manager Wade Tobias. Wade and JJ were both extremely sweet and you could tell they both love what they do, which is awesome to see. They asnwered all questions & concerns me and anyone in my party had. Wade gave me and my partner the most awesome room (Room 924) and JJ went on to asign spectacular rooms to the other 2 parties I was with AND they also managed to keep us near one another as well which was GREAT and we didn't even ask. Walking into this room was really just "WoW"! The view from the room, the size, the location of it - I could not thank the guys at the welcome desk enough for this.
Everything moving forward after this continued to make us happy. Never did we receive any sort of disappointment. I'd like to also highlight some of the talent that provided exceptional service to me and my party while we were there - 1st Oscar the Dir. of Ops, Dave the operator, Josh (I beleive was his name) also an operator, Nancy the sweet lady who cleaned my room while we were there, bellman Pablo Cavallero (whom collected our bags when we were checking out on Sat. the 14th), Raul (also a bellmen) who was always attentive in the lobby whenever I walked by asking if I needed anything or making sure all was well. FD Manager Lindsay Kelsheimer was also beyond helpful and sweet (she assisted me with a credit card problem I encountered toward the end of my stay).She was patient and super accomodating. Three other team members who went above and beyond were Chris Oleas GM of Mix on the Beach & Ross in Convention Services. My party and I had some sort of miscommunication with the bar staying open late one night...so Ross was phoned by Chris and I had the pleasure of speaking with him, all in all between Ross & Chris they fixed the minor mishap and all was well, so a big thank you to those two. In addition the bartender who was on the night of April 12th (Arelis??? something along those lines - Chris would remember exactly who it was) was just great! And made the best drinks=-) I want more!!!! =-D
All in all the staff of this awesome resort is beyond great! I highly recommend this property as your 1st choice when trying to decide where to stay on Vieques. A hotel is only as good as it's team members...and I have to say this property is not only super clean, beautiful, and peaceful, but it's employees are just as beautiful and that makes this hotel that much better!!!!!
Wade, Lindsay, Chris & Ross thanks to you and your teams for making my week there as awesome & memorable as it turned out to be. And a special thanks to JJ (Front Desk) and Arelis (bartender - name not spelled right=-( ) for providing exceptional service to me and my guests. I am already planning my return trip.
- Official Description (provided by the hotel):
- Located on two private, secluded beaches, the W Retreat & Spa Ã Vieques Island in Puerto Rico provides the perfect getaway for a relaxing and luxurious villa-style vacation with infinite indulgences. ... more less
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- Also Known As:
- w Retreat & Spa Vieques Hotel Isla De Vieques
- w Retreat And Spa Vieques