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“Great Vacation--A little lacking for Hyatt”

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Hyatt Hacienda Del Mar
Ranked #2 of 3 Hotels in Dorado
Houston, TX
Level Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Great Vacation--A little lacking for Hyatt”
4 of 5 bubbles Reviewed 20 March 2012

We were here during spring break 2012. The walls are paper thin and the floors are tile which I love be offer no sound barrier. We had noisy neighbors in all directions and there isn't much you can do about it except request an upper floor which is better for ocean views anyway. The reviews about the resort are all accurate: great beach, nice pool, rooms and resort are dated, great fitness facility, great tennis courts, very helpful staff. They will do anything to make your stay as pleasant as possible. We asked for an upgrade from a 1 to a 2 BR unit which they did for $50/night. The sofa bed was terrible and the sofa itself was pretty gross with big stains on the cushions. We thought it was well worth it. We were there a week and I wish we had more time to explore San Juan. It's about 30 - 40 minutes away but I didn't find the traffic all that bad. Perhaps if you are from rural America it would be overwhelming but so would any big US city. We found an outstanding restaurant in San Juan called Juan Enrique's. It was in an interesting area with live music on Saturday night, funky bars and clubs all around and seemed to be quite safe. GO THERE! The food was moderately priced, great atmosphere and great service. We loved Old San Juan and I wish we had another day there. We went to Camuy Caverns and that was a fun day trip. It's not the biggest or best but it's a pleasant drive and about an hour away. We toured the Bacardi Rum distillery and that was pretty fun. There is a lot to do at the resort in the way of activities but we are pretty physical people who love tennis, the beach, working out, etc. If you are a couch potato who doesn't do much physical the resort doesn't have great restaurants or night club entertainment. We would probably go back, not for the resort itself but PR is beautiful with Caribbean culture, good beaches, great restaurants and mostly friendly people.

Room Tip: Get as high as you can
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank timoray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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595 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (161)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Highland Park, Illinois
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 18 March 2012

My husband and I are owners at the Hacienda del Mar and traveled there again this year after being so pleasantly surprised last year. (we took a 3 year break after the Cerromar closed). Again, we were so pleased with the condition of the resort! Rooms could use an update but were neat and clean. The pool area and beach are fabulous! The staff could not have been nicer. From check in to dinner reservations to the beach bohio and bohio bar... everyone was so nice and helpful! The restaurants in the area continue to be great. We went twice to Morena - the grouper and rib eye steak are excellent!! Twice to the ChopHouse - sushi is outstanding, the teppanyaki food and show also excellent ( thanks to Jose and Milton!). Had a casual pizza dinner at Faccio Pizza in Dorado and we were pleasantly surprised at how good the thin crust pie was. Zafra, at the Plantation Golf Club House, was excellent and the dining room was lovely. (The chandeliers were salvaged from the old Surf Room at the Dorado Beach Hotel.) The Dorado property has been redeveloped as an upscale Ritz scheduled to open in December. Sounds like there will be condos and free standing homes as well. Hopefully the Cerromar property will be next for redevelopment. Things are definitely looking up in Dorado, PR!!!

Room Tip: All the rooms face the ocean but try for 5th floor or above since some palm trees get in the way.
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Lspies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Brunswick, New Jersey
Level Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 12 March 2012

Pool area is very nice. We did observe some folks putting towel on chair and not returning for hours. I suppose the ultra-private/secluded beach was so much better they stayed there ? The green fence, blocking view of neighboring & closed hotel is NOT an eyesore or any trouble at all. That being closed assured us a VERY large and private beach; just like others have reported here. Our room was on 5th floor so we were higher than the pool area palm trees thus able to clearly see ocean and never ending waves. Very nice! We had great slush drinks at poolside bar. Exercise room is well equipped, yet the elliptical machines seem more home-style than those rated for gym (non-stop) use. The elliptical I used worked fine but clearly would have benefited from a tune-up. They supply wipes to pre, and post, clean your machine. The weight machines were abundant, in good shape, and no lines. Staff was top notch.
As others have reported, this place is not physically far from San Juan, but when you add traffic, its a nightmare to try and return to hotel between 4 and 7pm. I truly wish Obama would provide New Jersey the highway funding that somehow Puerto Rico gets.There are orange cones on EVERY roadway and construction guys at all hours of day doing work.

About 1 mile outside hotel property is a very large and well stocked grocery store. Its accross street from CVS. The hotel has 2 BBQ propane grills on the beach, so you can easily grill up anything you get at store.

The folks around San Juan are truly friendly. While the Policia are EVERYWHERE!!!, we never felt need for them.I asked about getting cigars and I was surprised how many speak english and truly wanted to help me. We got the strong sense that the locals wanted us to be happy.

Bottom Line: If trip is to tour San Juan (which I strongly recommend) then this hotel location is not good (again, due to traffic). If trip is to bum around the pool, hands down, stay here!

Room Tip: 4th floor seems to be right at top of palm trees surrounding pool. Any lower would get you view of p...
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank wudwork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
98 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 4 March 2012

The good and the bad. First, the bad: traffic is absolutely horrendous in Puerto Rico, so if you are planning on doing a lot of exploring (like I usually like to do) please be aware that this location is not at all convenient for exploring -- otherwise, if you plan on just sitting on the beach or by the pool, this is a nice option. Also note that there is only one "restaurant" on the property and it closes at 8pm, but it will suit your needs and is probably perfect for kids AND there are great restaurants within a short drive of the resort. The units could use some updating, but they are otherwise clean we thought them to be spacious and just fine. The good: The rooms all have ocean views (above the 4th floor)!!! We had a lovely view on the 7th floor and could see the ocean from our living room/balcony. The beach here is gorgeous and private - we drove around to a few public beaches and it's worth it just to stay here; it was the nicest we found within a 30 min drive. The grounds are gorgeous and the staff is friendly. The property next to the Hyatt is closed but we actually found that this added to the privacy - so it didn't bother us one bit. We would come back again but probably wouldn't stay again for an entire week, only because traffic is so crazy and I would love to see more of the island!

Room Tip: The hotel is 8 stories high - try to get a room on the 6th, 7th or 8th floor for an unobstructed vie...
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank omni81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fenwick Island, Delaware
Level Contributor
201 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
3 of 5 bubbles Reviewed 29 February 2012

We stayed here because it was a Hyatt. We went to our room and all we smelled was mold. The furnishings in the room are old and awful. The restaurant is no better than any fast food restaurant. The only saving grace is the beach. The pools are also good. There is something spooky about the worn green fence that separates the next property. Again about the mold don't go here if you have lung conditions. I used my inhaler more in two days than I have in two years. There are three great employees. The towel guys and the male bartender. The front desk staff were the worst of our three weeks here in Puerto Rico.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank leisuresusie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Hacienda Del Mar

Property: Hyatt Hacienda Del Mar
Address: 301 Carr 693, Dorado 00646-2205, Puerto Rico
Region: Caribbean > Puerto Rico > Dorado
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #2 of 3 Hotels in Dorado
Price range (per night): ₹ 8,930 - ₹ 19,852
Hotel Class:3.5 star — Hyatt Hacienda Del Mar 3.5*
Number of rooms: 162
Official Description (provided by the hotel):
Discover the beauty and charm of Dorado, Puerto Rico in luxury. Hyatt Hacienda Del Mar, A Hyatt Residence Club invites you to experience paradise and true serenity at this beachfront resort, located just 25 miles from San Juan and situated on the famed Dorado Beach. Your worries and cares will drift out to sea with the warm tropical breezes as you soak up the sun on our private beach or poolside. Play a round of golf at one of the nearby championship golf courses or rejuvenate with a spa treatment at the Spa Del Sol. Plan a day trip to the El Yunque Rainforest or soar through the skies like an eagle hang gliding. Fun in the sun awaits with nearby water sports including windsurfing, jet skiing, snorkeling, kayaking, catamarans, deep-sea fishing and horseback riding. Visit historic Old San Juan founded in 1591, explore the Camuy Caverns–third largest cave system in the western hemisphere–or take a free tour of the Bacardi Rum Distillery. Let our friendly, professional staff take care of arranging your activities both near and far. Hyatt Hacienda Del Mar features spacious studio, one-bedroom and two-bedroom beachfront accommodations, some of which include full kitchens and jetted spa tubs. Enjoy on-site amenities like tennis, mini-golf, basketball court, sand volleyball court, game room and a state-of-the-art fitness center featuring LifeFitness equipment, free weights, exercise cycles, and treadmills. Enjoy lunch and your favorite tropical drink at the Blu Bohio Bar and Grill or take it surfside if you wish. At the Hyatt Hacienda Del Mar on Dorado Beach, you'll discover all the fun, sun and excitement that have made Puerto Rico a legendary getaway. Please contact the resort directly to reconfirm your reservations if necessary. This is a non-smoking resort. Guests must be at least 21 years of age to check-in. ... more   less 
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Also Known As:
Hyatt Hacienda Del Mar Hotel Dorado
Hyatt Hotel Dorado
Hyatt Resort Dorado
Hyatt Dorado
Hyatt Cerromar
Dorado Hyatt

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