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“No credit for days not used, death in the family.” 1 of 5 bubbles
Review of Holiday Inn Mayaquez & Tropical Casino

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Holiday Inn Mayaquez & Tropical Casino
Ranked #1 of 4 Hotels in Mayaguez
New York City
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“No credit for days not used, death in the family.”
1 of 5 bubbles Reviewed 10 April 2012

We have been traveling to Añasco to visit my Dad for years and we have stayed at this hotel many times with no problem. We went to visit my dad and had a reservation for 8 days, my dad had a stroke and he passed away Palm Sunday, we had a wake in Añasco but my dad always wanted to be buried in Caguas where my mom is buried. When we informed the hotel we would not use the last 2 days of our reservation because we would be in the other side of the island, we were shocked to find out they do not reimburse you for the days not used, not even if there is a death in the family. Expedia would not fight our case for us, but they gave us a credit to use in any future travel. We are so disgusted with what happened to us, never again will we stay at this hotel when we go to visit our family. The hotel managers we spoke to were very rude even after knowing the situation we were in. If we wanted to cancel for any other reason I would not complain, but a death in the family? they have no shame.

Room Tip: Higher rooms will not have internet access.
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  • Stayed March 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank CityGirl94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Mayaquez & Tropical Casino, responded to this review, 23 May 2012
Dear CityGirl94,

First of all, thank you very much for your recent stay with us. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message.

We hope to have the honor of serving you again should your travels bring you back to Mayaguez.

Sincerely,
Jaime W
Case Manager
IHGCare
Reference # 27697653
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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257 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 15 March 2012

I only stayed at the hotel room to sleep, but it was a fantastic experience. The room was great and the bathroom was extremely clean. The people was very friendly and informative. The breakfast buffet was delicious. I look forward to staying there again. Keep up the good work!

Room Tip: Check TRIP ADVISOR to read some review about the selected location.
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  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Profesora5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blandford, Massachusetts
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 8 February 2012

We had a two night reservation while traveling between Ponce and Isla Verdi. The desk clerk was very helpful. They had already upgraded us because of platnum priority clup status, but he went one step further and upgraded us again to a two room suite. Very nice. The room did have a slight musty odor to it. I have come to expect that in this climate. I think the hotels in this area exist for the sake of the casinos. I am not much of a gambler so we spent the afternoon getting to know the area. We traveled to Rincon beach, Rincon light house, and Sandy Beach. None of which were very impressive. In fact we decided that we were wasting vacation time on this end of the island. We decided to add a night to our next reservation at the Intercontinental, and leave Mayaguez early. I booked this hotel with points and thought I would rather loose them than the day wasted with little to do. I talked to the desk clerk and let them know that we would not need the room for the next night and they were very pleasant about it. They even suggested that if I called Priority Club that I might be able to get the points credited back to my account. I did call and it worked out fine. The points for the next night were credited back to my account. Overall the hotel is nice enough. If you are entertained by gambling this would be a good place to stay. If you like the beach, don't waste time with anything but the north east end of Puerto Rico.

Room Tip: Room 400 is a nice two room suite. I would imagine that is also true for 500 and 600. Be nice to the...
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  • Stayed February 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Sandsculptureman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lewisburg, Pennsylvania
Level Contributor
95 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
4 of 5 bubbles Reviewed 6 January 2012

This property is another example of what the Holiday Inn chain has accomplished in recent years. In addition to adding numerous new properties to their inventory, they have invested a great deal into updating old ones......refreshing or selling worn out properties. I've been staying in Holiday Inns since the 60s when they were all new.......and have watched them "die" and then "come back to life". This property in Mayaguez is probably a good example of their renewal program. From the outside the building looks like an old Soviet era apartment building. We had been looking for a place to stay for the night in Western Puerto Rico .....we looked at a few island-chain and local independent properties and were uninspired.....so went ahead and depended on experience over hope and booked this hotel. Once inside, a sort of dread was replaced with a bit of a "wow". The building design is old....but the lobby has a fresh and clean look, notwithstanding its juxtaposition with a casino....not a plus in my view. The front desk staff were very friendly, promptly announced that we had been upgraded to a Suite......instructed me on free parking, internet use (good high speed by the way), complimentary breakfast, etc and we were on our way to a fifth floor one bedroom suite. The elevator was clean.....the carpets in the hallways appeared to be new and the hallways looked fresh. In this case I wasn't interested in any recreation or views......I was interested in a comfortable room. Flat screen TVs, hot water.......spacious quarters......nice work area.....very efficient AC (newer incremental units)......despite an obviously older design of building this chain has made the best of what they have and turned it into a good value hotel. There is a very nice and reasonably priced restaurant in the ground floor......we had a very good dinner, nicely prepared and served at a very reasonable price which added to our sense of value. This hotel delivers a very good product at a very competitive price. If you're looking for a safe, clean, comfortable lodging for a night, this is a good choice in Mayaguez.

Room Tip: Ask for a high floor to escape the casino noise/crowd.
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Roy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, TX
Level Contributor
272 reviews
257 hotel reviews
common_n_hotel_reviews_1bd8 461 helpful votes
3 of 5 bubbles Reviewed 11 November 2011

No sea-views from this hotel, but it's an OK choice for an overnight in Mayaguez. Also not near the center of town, but near the airport. Has a casino if that is any interest to you. It's an older property, but looks to have been kept updated. It was clean & acceptable. Nothing to be impressed with, but it should serve your needs, Don't expect a resort atmosphere, because that is NOT this hotel. Staff were courteous, polite & helpful. Did not try the restaurant, & the only bar is inside the casino (Fat Tuesdays chain).

Room Tip: High floor rooms probably more quiet. Odd numbers overlook casino roof & highway. Even numbers o...
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  • Stayed October 2011, travelled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank smvhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Mayaquez & Tropical Casino

Property: Holiday Inn Mayaquez & Tropical Casino
Address: 2701 Hwy 2, Mayaguez 00680, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > Mayaguez
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Mayaguez
Price range (per night): ₹ 8,458 - ₹ 10,709
Hotel Class:3 star — Holiday Inn Mayaquez & Tropical Casino 3*
Number of rooms: 142
Official Description (provided by the hotel):
Conveniently located, with all the spectacular attractions of Porta Del Sol within easy reach, Holiday Inn & Tropical Casino Mayaguez, is the ideal place to stay when your vacation or business trip takes you to the city of Mayaguez and Puerto Rico's stunning west coast. From Holiday Inn & Tropical Casino Mayaguez you can drive to an incredible water park, bowling alleys, golf courses and some of the most beautiful beaches in the Caribbean. Puerto Rico's only zoo is minutes away from the comfort of your room. Holiday Inn & El Tropical Casino welcomes you! Book your Mayaguez hotel reservations today for the upcoming events, Mayaguez University Graduation, RUM Mayaguez University Job Fair, Punta Borinquen Golf Club and Club Deportivo Del Oeste Golf Club. ... more   less 
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Also Known As:
Holiday Inn Mayaquez And Tropical Casino
Holiday Inn Mayaquez & Tropical Hotel Mayaguez
Holiday Inn Mayaguez
Mayaguez Holiday Inn

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