We have been traveling to Añasco to visit my Dad for years and we have stayed at this hotel many times with no problem. We went to visit my dad and had a reservation for 8 days, my dad had a stroke and he passed away Palm Sunday, we had a wake in Añasco but my dad always wanted to be buried in Caguas where my mom is buried. When we informed the hotel we would not use the last 2 days of our reservation because we would be in the other side of the island, we were shocked to find out they do not reimburse you for the days not used, not even if there is a death in the family. Expedia would not fight our case for us, but they gave us a credit to use in any future travel. We are so disgusted with what happened to us, never again will we stay at this hotel when we go to visit our family. The hotel managers we spoke to were very rude even after knowing the situation we were in. If we wanted to cancel for any other reason I would not complain, but a death in the family? they have no shame.
- Official Description (provided by the hotel):
- Conveniently located, with all the spectacular attractions of Porta Del Sol within easy reach, Holiday Inn & Tropical Casino Mayaguez, is the ideal place to stay when your vacation or business trip takes you to the city of Mayaguez and Puerto Rico's stunning west coast. From Holiday Inn & Tropical Casino Mayaguez you can drive to an incredible water park, bowling alleys, golf courses and some of the most beautiful beaches in the Caribbean. Puerto Rico's only zoo is minutes away from the comfort of your room. Holiday Inn & El Tropical Casino welcomes you! Book your Mayaguez hotel reservations today for the upcoming events, Mayaguez University Graduation, RUM Mayaguez University Job Fair, Punta Borinquen Golf Club and Club Deportivo Del Oeste Golf Club. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Mayaquez And Tropical Casino
- Holiday Inn Mayaquez & Tropical Hotel Mayaguez
- Holiday Inn Mayaguez
- Mayaguez Holiday Inn