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“Bad humor and service”

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Holiday Inn Mayaquez & Tropical Casino
Ranked #1 of 4 Hotels in Mayaguez
Certificate of Excellence
Las Vegas, Nevada
Level Contributor
97 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Bad humor and service”
Reviewed 14 August 2011

Parking! Can you believe guest reserved parking is more than 200 meters away? Hotel employees have bad humor and bad service!

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tattoolawyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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274 reviews from our community

Traveller rating
    95
    96
    57
    13
    13
See reviews for
83
70
15
59
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Round Rock, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 July 2011

Our room was infested with ants along the wall and desk! housekeeping was called only for them to come spray "Raid" the smell was horrible, we requested another room and ended up in a Smokers Room (only room available) had no choice but to keep the room. We were given a ticket for Free Breakfast for the inconvenience but found out when we got back home that our credit card had a charge against it for the Breakfast! Called hotel back to inquire and I kept getting transferred around! the lady in accounts payable was rude and didnt seem to care about the charge! I called headquarters to report the charge to my card. Will never come back to this Holiday Inn Again! Hopefully I will receive my charge to my credit card back?

Room Tip: rooms are not very sanitized and could use updating.
See more room tips
  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank kittytexas2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mahwah, New Jersey
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 June 2011

There are not many hotel options in this part of Puerto Rico. When choosing this hotel make sure that you have a room not facing the main street. This was one of the noisiest hotels we have been in so far. Apart from the noise, the hotel is satisfactory.

  • Stayed April 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank ol9382
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincoln, NE
Level Contributor
74 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 13 March 2011

They offer feather pillows!! Never had that lucky luck before. Asked for one and they brought me two.
Gave us free tickets to the Mayaguez Zoo which, by the way, is something everyone MUST see.
Room clean. Staff super friendly and helpful. No room frig but they will bring you one for an additional $5 a day. Casino on site. Nice continental breakfast.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WorldWonderer77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 March 2011

Pros: Clean nice rooms, great beds, safe and secure location.

Cons: VERY small "gym", uninviting pool, no fridge in room without a $5/day charge.

  • Stayed March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anthonyb415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Mayaquez & Tropical Casino

Property: Holiday Inn Mayaquez & Tropical Casino
Address: 2701 Hwy 2, Mayaguez 00680, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > Mayaguez
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Mayaguez
Price range (per night): ₹ 8,204 - ₹ 11,305
Hotel Class:3 star — Holiday Inn Mayaquez & Tropical Casino 3*
Number of rooms: 142
Official Description (provided by the hotel):
Conveniently located, with all the spectacular attractions of Porta Del Sol within easy reach, Holiday Inn & Tropical Casino Mayaguez, is the ideal place to stay when your vacation or business trip takes you to the city of Mayaguez and Puerto Rico's stunning west coast. From Holiday Inn & Tropical Casino Mayaguez you can drive to an incredible water park, bowling alleys, golf courses and some of the most beautiful beaches in the Caribbean. Puerto Rico's only zoo is minutes away from the comfort of your room. Holiday Inn & El Tropical Casino welcomes you! Book your Mayaguez hotel reservations today for the upcoming events, Mayaguez University Graduation, RUM Mayaguez University Job Fair, Punta Borinquen Golf Club and Club Deportivo Del Oeste Golf Club. ... more   less 
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Also Known As:
Holiday Inn Mayaquez And Tropical Casino
Holiday Inn Mayaquez & Tropical Hotel Mayaguez
Holiday Inn Mayaguez
Mayaguez Holiday Inn

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