The hotel's location cannot be beat. BE CAREFUL THAT YOU GET THE ROOM YOU BOOKED. I reserved a King Suite which according to the hotel's website had a KING BED, arched colonial doors opening on to Spanish balconies, a separate seating area. There was a picture of this room on the webpage. When I checked in I was put in a room with a double bed, no balcony, a sofa bed in a windowless room and one tiny window to the right of the bed. I went back down to the front desk as this was clearly not the room I had reserved. They told me at first I was in the correct room. They seemed completely confused when I gave them the description of the room as listed on their own website. I was offered a free drink as compensation but declined and asked only to be placed in the room I had booked and was being charged for. Although they were nice the women working the front desk kept insisting that I was in the right room. In fact, one of them stated to me that no rooms in the hotel had a king bed. I then pulled up their own website on my phone to show them what it said. Finally a manager came and offered to switch rooms. The next room was like a different hotel, it was beautiful with high ceilings a KING BED and was the correct type of suite. The staff at the hotel was very friendly but doesn't seem to have basic knowledge of the hotel.
Yes this hotel is quite noisy due to street activity but that was expected, just bring earplugs. The bed was very comfortable and the bathrooms were nicely done. The rooms do need some minor fixes. Instead of a tv in the bedroom there was a painting placed in front of the wall mount where a tv used to be (there was one in the other room that worked fine) The bathroom had the fittings for a steam shower but it wasn't working. The rain shower was great! With some minor bug fixes and a better trained staff this hotel would be perfect. It's a beautiful building and the room was decorated well.
- Official Description (provided by the hotel):
- The Cervantes boutique hotel at the gateway to Old San Juan is for sophisticated travelers that appreciate the fine art of hospitality. Inspired by the intimate 'town hotels' of Europe, rooms and elegant suites feature contemporary luxury designed by NoNo Maldonado. Exclusive penthouse suite with private terrace, spa-bath and keyed elevator access. Concierge-level service, free continental breakfast, flat-panel TVs, free Wi-Fi in the Lobby and public parking garages are nearby. Enjoy creative international cuisine at our acclaimed Panza Restaurant. We are 5 minutes away form cruise dock 1,2,3,4. We are in the heart of Old San Juan. ... more less
- Reservation Options:
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- Also Known As:
- Cervantes Hotel San Juan
- Cervantes San Juan