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“Elegant room, convenient location, without the noise of Old San Juan!”

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Ciqala Luxury Suites
Ranked #14 of 46 Hotels in San Juan
Certificate of Excellence
Denver, Colorado
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Elegant room, convenient location, without the noise of Old San Juan!”
Reviewed 11 July 2012

I researched places to stay for the last night of our honeymoon and found Ciqala Suites did not disappoint! We had a rental car and made use of the free and secure parking garage. Upon arrival, we were greeted by the friendly Glen. (Again, the Puerto Rican hospitality is out of this world!)

We stayed in a 1 bedroom suite in the penthouse, which had lovely furnishings and 2 swans made of towels waiting for us on the bed - a nice touch! I enjoyed the soft linens and rug. In fact, I joked to my husband that instead of exploring San Juan, I was just going to spend my night walking barefoot on the soft area rug. The room was spacious, elegant, and quiet. The mini-fridge was full of affordable goodies. The front desk was also staffed with a friendly employee 24 hrs/day. An early morning flight prevented us from enjoying the "american breakfast" but we did grab some nice pastries from the buffet.

Ciquala, an excellent launching pad to explore Old San Juan, had very attentive staff who called us a cab ($15) and we were off to explore.

In summary, Ciqala was the perfect place to spend the last night of our honeymoon due to its beautiful accommodations, excellent service, free secure parking garage and superb location.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank TreehouseChica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Public Relations Manager at Ciqala Luxury Suites, responded to this review, 12 July 2012
Dear Treehouse Chica,

Thanks so much for sharing your review here with us and other travelers who are searching for a great place to stay in this gorgeous island. We really love to see our guests happy and feeling at home; and this is why we deliver the highest level of quality of service to ensure that they visit us again in their return to the enchanted island of Puerto Rico; this is a very important part of our commitment to our guests. We are really honored to have you and your husband as our guests and that you are part of our large list of guests who had found what we expect to all of our guests to have “a unique vacation experience”.

We take this opportunity to invite you to continue visiting us on your next trips to Puerto Rico, we will be more than honored to welcome you back at your home away from home in San Juan. Once again, thanks so much for taking of your busy time to share your review!

Warmest regards,
The Management Team
CIQALA Luxury Home Suites
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776 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (121)
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 July 2012 via mobile

The hotel was great. The service was incredible. I felt like they always wanted to help me in anyway possible to make my stay more friendly.... dont miss out on this hotel

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lclassen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Ciqala Luxury Suites, responded to this review, 11 July 2012
Dear lClassen,

Thanks so much for sharing your experience with other travelers who are on the search of where to stay in Puerto Rico and wondering what would they be expecting during their visit. We are honored to have you as our guest, and are extremely happy to see our goal to our guests achieved one more time “a unique vacation experience”. Please consider CIQALA Luxury Home Suites as your home away from home here in San Juan, Puerto Rico.

Our team is committed to providing the highest level of service and stay for our guests and this is why we love to deliver the best quality of service in San Juan. We also take this opportunity to invite you to continue visiting us on your next trips to Puerto Rico, we will be more than honored to welcome you back at your home away from home in San Juan. Once again, thanks so much for your review!

Warmest regards,
The Management
CIQALA Luxury Home Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Osaka, Japan
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 June 2012

This was a great place to stay and good location to travel everywhere in Puerto Rico ie: San Juan, Old san juan, etc. Room was very spacious and clean. Shower head power isn't that strong, but they have the connector that you can use. Good price with free breakfast daily and free dinner on Tuesday & Thursday. Staff is very friendly, nice, and willing to help you. Some cons: you WILL NEED to rent a car to go to places; Wal-greens is a 15min-20min walk; there is a 24hr convenient store next door. had one smelly towel like it was in the washer too long. All in All, I would definitely go back because of price, location, and free breakfast (breakfast chef did a wonderful job with omlets and pancakes!) We were on our honeymoon.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Tommy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ciqala, Owner at Ciqala Luxury Suites, responded to this review, 18 June 2012
Dear Mr. Tommy H,

Thanks so much for taking of your time to share your experience with other travelers who are on the search of where to stay here in San Juan, Puerto Rico as well as planning what to do and what to expect during their visit to our hotel. We are honored to have you and your wife as our guests during your honeymoon, and are extremely happy to hear that you are more guests for us to add to our accomplish list of our guests who had found exactly what we delivering to all of our guests “a unique vacation experience” and are definitely considering our property to stay on your return. We truly apologize for any inconveniences caused during your stay. Please consider CIQALA Luxury Home Suites as your home away from home here in San Juan, Puerto Rico.

Our team is committed to providing the highest level of quality of service and stay for our guests and this is why we love to deliver the best quality of service in San Juan. We also take this opportunity to invite you to continue visiting us on your next trips to Puerto Rico, we will be more than honored to welcome you back at your home away from home in San Juan. Once again, thanks so much for sharing your experience!

Warmest regards,
The Management
CIQALA Luxury Home Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northglenn, Colorado
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 June 2012

we arrived early they had us relax in the sub penthouse. Awesome they then put us in the first available room, beautiful. The fridge is stocked with very reasonably priced items. It is cheaper to pay there prices than go to a convenience store which one is located next door. Huge plus! Open 24hrs. Our room unbelievable! The three bedroom suite best room I have ever stayed in beds are perfect! The staff is the next point nicest people I have ever met morning breakfast don't miss! Cooked to order! The traditional dinner they made for us! Perfect I would give this hotel a 5 star rating for the staff and owners! Thank you Ciqala for making puerto Rico a must return location

Room Tip: Make sure you eat the free meals they provide excellent
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  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
4 Thank Brandon V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ciqala, Owner at Ciqala Luxury Suites, responded to this review, 7 June 2012
Dear Mr. Brandon V,

Thanks so much for taking of your busy time to share your experience with other travelers who are on the search of where to stay here in San Juan, Puerto Rico as well as planning what to do and what to expect during their visit. We are honored to have you and your family as our guests, and are extremely happy to hear that you and your party are more guests for us to add to our accomplish list of our guests who had found exactly what we delivering to all of our guests “a unique vacation experience”. Please consider CIQALA Luxury Home Suites as your home away from home here in San Juan, Puerto Rico.

Our team is committed to providing the highest level of service and stay for our guests and this is why we love to deliver the best quality of service in San Juan. We also take this opportunity to invite you to continue visiting us on your next trips to Puerto Rico, we will be more than honored to welcome you back at your home away from home in San Juan. Once again, thanks so much for your review!

Warmest regards,
The Management
CIQALA Luxury Home Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nassau, New Providence, The Bahamas
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 June 2012

Ciqala Suites can easily be put into the category of best hotels I have ever stayed in. We arrived on a Monday afternoon and were greeted by Joel at the front desk. After checking the computer, for about 3 minutes, for our reservation, we were ready to head up to our room. Unfortunately, the room was not ready due to a late check out so Joel escorted us upstairs to the sub-penthouse floor to wait while the room was being cleaned. My wife and I were beginning to get a little unsettled as the process took some time and we were tired from travelling.

All the nerves were put to rest after Joel came back for us and took us to our room. The wait was well worth it because we were blown away by our room. We had a one bedroom presidential suite which was immaculate. As we entered the room there was the dining area with a table and seating for six. Off the side of this was the living room area that had a shag rug, an L-shaped leather couch and a flat screen TV sitting atop a wooden entertainment dresser. Behind the living room area was the kitchen. The kitchen had wooden cabinets that were fully stocked with bowls, plates, cups and glasses. There was also a stove top to cook on and pots and pans with which to cook with. But to top all of this off, the entire kitchen area was adorned with marble countertops and the appliances in the kitchen were a full sized refrigerator, a microwave, a blender and a coffee maker.

Off the side of the kitchen, was the laundry room which was equipped with both a washer and a dryer, an ironing board and an iron. Even in this room there was a table (I assume) to fold clothes on and even this simple table had a marble countertop.

Next to the laundry room was a bathroom with a tub and shower, sink and toilet. In here, there was a hair blow dryer and again marble counter tops.

At the end of the hall was the master bedroom which was the "piece de resistance" of the entire suite. In here was a huge walk in closet that housed hangers, drawers, complimentary cotton bathrobes and an in room safe. There was also a king sized bed with a down comforter, air conditioner w/ remote, a desk and a chair, another flat screen TV mounted on the wall opposite the bed and an adjoining bathroom that was separated into two, the first part being a vanity with his and her sinks with more marble countertops that sat opposite a huge jacuzzi tub. The second part being the toilet and shower with an oversized, "over your head" shower head. Needless to say we were blown away by this suite.

If this had been the end of our experience with this hotel that would have still been perfectly fine with us but the experience doesn't end there. Included in your stay at this hotel, there is a complimentary breakfast and dinner included. This breakfast is not just pastries and cereal (which you can have as well) I'm talking about. This is a full american breakfast where you can have eggs, bacon, sausage, waffles, pancakes (blueberry, banana and walnut) and french toast cooked to order by Chef Ricky who doesn't hesitate to offer his opinions on where to go and what to do while in Puerto Rico. The dinner was Puerto Rican and not bad either. The breakfast was served everyday and the dinner was served on Tuesday and Thursday. The breakfasts and dinners were a huge value in itself.

Each day after moving about in Puerto Rico, we returned to meet the room just as immaculate as when we first arrived. Fresh towels were brought, the room was cleaned and the bed was made EVERYDAY. I suspect this was done by magic cleaning elves because not once did we ever see housekeeping staff moving about the hotel and we always left and returned at varying times.

We thoroughly enjoyed our stay at Ciqala. Everyone we encountered was genuinely concerned with making sure we were enjoying our time not only in the hotel but also in Puerto Rico as well (shown by several of the staff recommending places to go, restaurants to eat at, things to do and what beaches to go to) and that all of our needs were being met. The attention to detail just blew my mind. It truly was a great experience and a "home away from home" just as their motto states.

Whenever we go back to Puerto Rico, we will definitely be back there. It was simply exceptional and we loved every minute of it.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank J_Cutts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Manager at Ciqala Luxury Suites, responded to this review, 3 June 2012
Dear Mr. Cutts,

Thanks so much for taking of your time to share your review with other travelers who are on a search on where to stay here in San Juan, Puerto Rico as well as planning what to do and what to expect during their visit; We are honored to have you and your wife as our guests, and are extremely happy to hear that you and Mrs. Cutts are more guests to add to our accomplish list of our guests who had found exactly what we intent to all of our guests to have “a unique vacation experience”. Please consider CIQALA Luxury Home Suites as your home away from home here in the enchanted island of Puerto Rico.

Our staff members are committed to providing the highest level of service and stay for our guests and this is why we love to deliver the best quality of service in San Juan. We also take this opportunity to invite you to continue visiting us on your next trips to Puerto Rico, we will be more than honored to welcome you back at your home away from home in San Juan.

Warmest regards,
The Management
CIQALA Luxury Home Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ciqala Luxury Suites

Property: Ciqala Luxury Suites
Address: 752 Manuel Fernandez Juncos Ave. | Puerto Rico, San Juan 00907, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#2 Romantic Hotel in San Juan
#3 Family Hotel in San Juan
#8 Luxury Hotel in San Juan
#8 Business Hotel in San Juan
Price range (per night): ₹ 8,461 - ₹ 20,603
Hotel Class:4 star — Ciqala Luxury Suites 4*
Number of rooms: 19
Official Description (provided by the hotel):
From the moment you call for reservation to your arrival, we make sure that your stay with us is more like visiting family members as we deliver personalized service at all the time and take close attention to details. Whether you are here on business or pleasure, our suites are carefully decorated with your well-being in mind providing all comforts of home at your dreamed destination. We assist you stay on track while traveling with our fitness room, business center with computer access and a printer. You can just relax and enjoy your favorite drink at our rooftop pool bar while overlooking the breathtaking view of the city and Bay. Start up your day at our SP Floor with our complimentary breakfast buffet as well as made to order full American Breakfast freshly prepared by our chef who is ready to greet you with a smile every morning as well as our team members who are delighted to take your order. From fresh pastries, fruits and juices to very well deserved hot breakfast. ... more   less 
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Also Known As:
Ciqala Hotel San Juan

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