Booked this hotel for 3 nights through a major US travel site. Reservation confirmed at booking, again 2 weeks later by travel site and then by me by email about a week prior to arrival. Was told at check in that I had a 1 night reservation at Acacia and the other 2 would be at the sister hotel. I had my paperwork with me which clearly showed my reservation paid in full for 3 nights. There was no fine print that stated they may substitute hotels. Acacia said they often overbook and they felt that was acceptable as long as they have rooms available at the sister property. I was also told I had to check out of Acacia at 11 and could not get my room at Wind Chimes until check in at 2:00 or pay a late check out fee. This was during T.S. Isaac in the pouring rain when I had my 6 year old son with me. After several calls from Orbitz to the hotel, they did agree to let me stay in my room until the other room was ready but they never did honor my reservation at Acacia for the other 2 nights. I paid for an ocean view with balcony and got none of that at Wind Chimes. There were other posts with people having this same issue but I disregarded them thinking it would not happen to me since I booked through a travel site. Wrong! Please take my advice and save yourself the headache. There are plenty of nice options down the street. Book another hotel instead of this one!
- Official Description (provided by the hotel):
- Acacia Boutique Hotel is a restored villa located in Condado, San Juan, literally steps away from the nicest beach on the North Shore. Our tropical rooms have 10' ceilings, terracotta floors & private bathrooms, A/C, and basic cable TV. Free WIFI is available in the Rooms. If you're a food lover you NEED to come to our restaurant NICHE BRISTO that serves breakfast and dinner. It is one of the finest dining experiences in the San Juan area. After dinner, enjoy a relaxing soak in Puerto Rico's largest Jacuzzi/Spa while sipping on a mojito. Sound nice, right? Come and visit us! We're waiting for you. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, TripOnline SA and Expedia so you can book your Acacia Boutique Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Acacia Seaside Hotel
- Acacia Seaside San Juan