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“Nice hotel, wonderful staff - but book directly with them” 5 of 5 bubbles
Review of Acacia Boutique Hotel

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Acacia Boutique Hotel
Ranked #30 of 46 Hotels in San Juan
Hopewell, NJ
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Nice hotel, wonderful staff - but book directly with them”
5 of 5 bubbles Reviewed 17 April 2012

Let me start out this way - BOOK THIS HOTEL BY CALLING THEM DIRECTLY! We booked with Expedia and got screwed. Expedia charged well in excess (over $30 night more) then the rates the hotel advertizes directly. They booked us for the cheapest room (full size bed), which there listing implied that the bed was a queen. They did not indicate that parking has to be reserved with hotel as they have limited spaces.

Having said all that - when we got to the hotel, the staff was able to address all of our concerns - which took them quite a bit of effort as they were nearly fully booked - and they did so at no cost.

The hotel itself is wonderful. It is a boutique hotel - services are a bit limited - but the rooms are nice, staff is extremely friendly and helpful. The hotel is 1 building off from the beach, 5 min. walk from Shopping in Condado, while on a quiet street. The restaurant in the hotel is pricy, but some of the best food around San Juan. Once we got over the arrival problems, we had a wonderful stay and can definitely recommend it to anyone looking for an alternative to a big-resort experience.

Room Tip: Regular room (full size bed) are small. Go up to Queen or King.
See more room tips
  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Alex R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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588 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (138)
Date | Rating
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  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
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  • Any
English first
Virginia Beach
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 11 April 2012

My wife and I just got back from our stay at Acacia. The hotel is in an excellent location situated on the outskirts of Condado. Easy walking distance to restaurants, nightlife and the beach. The room was small, but well appointed. The rattan furniture is a nice touch, giving it a tropical feel. The bathroom is large for its size and the terra cotta shower was roomy. We could hear the Coqui frogs at night with the windows open and the breeze blowing into the room. The staff was extremely helpful with transportation and locating places to eat or visit. Beach chairs and towels are available at the front desk for use at the beach a mere one minute walk from to hotel. The citrus water was delicious and we usually filled a bottle before heading out.

Lastly, the hotel restaurant Niche is outstanding. The food was fantastic. The waitstaff was superb and Hector made a wonderful Mojito and Champagne spritzer.

Overall a nice vacation experience.

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank FWN N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, MA
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed 5 April 2012

We made a reservation for this hotel, have the confirmation and called a week ahead of time to confirm (after having the reservation for months) because of all the issues I've seen on TripAdvisor and Yelp about hotels moving/changing folks. Well, it happened to us and we too were informed that we'd been rebooked in one of their sister properties (which had mixed reviews). Upon calling the hotel we were informed they had overbooked and so we were being moved, they were pleasant about it but unaccommodating.

I'm a frequent business and pleasure traveler and have had my share of travel mishaps and thanks to this site I knew to call ahead and verify my reservation. My bottom line is if I wanted their sister property I would have booked it and now I have a new reseravation with an entirely different hotel chain. Be warned ....just because you have a confirmation with the Acacia doesn't mean you actually have a room!

Stayed April 2012, travelled as a couple
Helpful?
14 Thank KfromBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 29 March 2012 via mobile

First time I've had to submit an unfavorable review, so forive me if I stumble through this one. My wife & I are frequent travelers and I'm proud at the number of my reviews that have been read on this website, ( 3 reviews away from Senior Reviewer Badge)..
This website has served us well over the past few years, so you can imagine our surprise at how far off the strong reviews of this hotel was; compared to our experience.
* First I want to accenuate the positives: 1.) hotel located in safe neighborhood Condado. 2.) kudos to the housekeeping staff/rooms were kept clean. 3.) nice semi-private beach 1/2 block from hotel.
** Full Disclosure- we recognize that amenities vary on the importance scale from each individual/group or couple. What may be a deal breaker for some may not be for others. But what I do want to bring to anyone considering this location is first the definition of convenient. I saw on other reviews that this hotel was convenient to shopping, etc.. My wife & I are New Yorkers and no strangers to walking, and we found the walk to the nearest shopping area a little further than your standard defintion of convenient. It is a pleasant walk, but do not attempt this walk in sandals. HA..
*** Addressing the Poor Room Management: Our Check In was South of "warm & fuzzy". Instead we were greeted with indifference. Nothing better than having the Front Desk Attendant (first name began with an S) acting as if she was doing us a favor by checking us in. Please dont confuse indifferent with rude, because the exchange was pleasnat. However, when you give the owner a compliment of "nice place" and you get answered with "all smoke & mirrors" you start to wonder if they are in the wrong business. HA
What confirmed my suspicion was the room they gave us, room 207. The room had (2) King Beds (if you call 2 twin beds put togther a king) that was very narrow and claustrophobically tight. I noticed the room right next to ours was empty with a much nicer king bed and definitely better suited for a Couple. The hotel was at maybe 20% occupancy, and when I inquired with the same front desk attendant if the Empty room next door was a higher rate than ours, I was told it was the same rate!! I had to ask myself, if you see we are a couple on a romantic get away weekend, and you have a much nicer, EMPTY room at the same rate available, why would you give a couple a cramped (2) king bed room??? Poor Room Block Management!!
In closing this "boutique" hotel is run by individuals who either know very little about simple hospitality or just dont care. We could handle the fact the property has no elevator, only stairs that are exposed to the elements to your room (like rain in our case),or if you wanted a snack & simple cup of coffee you have to walk accross the street to their sister property. In reality it falls short with amenities you would find at even 3 star hotels, and couples would do better staying at a chain hotel further down the road where you are truly walking distance to shops and most importantly treated as a valued guest.







































































































































































































































































































































































































































Stayed March 2012
Helpful?
5 Thank mychaeljacobnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tarrytown, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed 27 March 2012

Stayed @ Acacia for recent escape from NYC. Not what was expected. Many reviews submitted on Tripadvisor have great comments and wonder about their experiences. Reserved king, deluxe room but wonder where the "deluxe" part was. What we got was 2 king beds, (which is really, 2 twins put side by side). Made the room very tight to maneuver around. No closet, but hangers on a wall rack. No full length mirror but the mirror on top of chest-height dresser can be full length if hung from wall. (Spent time standing on top of bed to look in mirror and ducking from ceiling fan. Or, if I was on the floor, standing on tippie toes. I am 5'8".) No refrigerator. Keys to enter hotel property worked only sometimes. (Had to change keys twice 2 front desk. Gave up after that and resolved to fact that the keys are tempermental.) Great beach location but otherwise inconvenient to restaurants, nightlife and Old San Juan.

  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
7 Thank Jenifer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Acacia Boutique Hotel

Property: Acacia Boutique Hotel
Address: 8 Edif Taft Ctr | Condado, San Juan 00911-1270, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #30 of 46 Hotels in San Juan
Price range (per night): ₹ 6,806 - ₹ 19,466
Hotel Class:3 star — Acacia Boutique Hotel 3*
Number of rooms: 21
Official Description (provided by the hotel):
Acacia Boutique Hotel is a restored villa located in Condado, San Juan, literally steps away from the nicest beach on the North Shore. Our tropical rooms have 10' ceilings, terracotta floors & private bathrooms, A/C, and basic cable TV. Free WIFI is available in the Rooms. If you're a food lover you NEED to come to our restaurant NICHE BRISTO that serves breakfast and dinner. It is one of the finest dining experiences in the San Juan area. After dinner, enjoy a relaxing soak in Puerto Rico's largest Jacuzzi/Spa while sipping on a mojito. Sound nice, right? Come and visit us! We're waiting for you. ... more   less 
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Also Known As:
Acacia Seaside Hotel
Acacia Seaside San Juan

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