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Reviews (3,042)
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All reviewsdouble treemurphy bedgrocery store across the streethour supermarketwarm cookiescafe pierrebebo's cafeself parkingpool and hot tubbusiness centerpool areaopen hoursfew blocksvery nice hotelresort feepre cruise stayclose to the airport
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49 - 54 of 3,042 reviews
Reviewed 20 May 2018

overall not a bad hotel, is in need of good daily cleaning. rooms are a little tight but ok for 1 night, location is ok and a few good places to eat close by. the buffet at the hotel is not good and costs a lot not worth the price for the standard of food. staff are good at the front desk.

Stayed: April 2018
2  Thank Anthony K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this reviewResponded 21 May 2018

Saludos tonykitchen9m,

We apologize for not exceeding your expectations. Our guest’s satisfaction is extremely important to us, as we understand that it is the key to our future success. We will be addressing your concerns with our housekeeping and restaurant teams and do hope to be able to welcome you once again for a more positive experience.

Always at your service,
Yodil Cabán
yodil.caban@hilton.com
General Manager

Should any of our future guests have any questions regarding our hotel please do not hesitate to contact us at 1-877-926-3030 and/or e-mail us at reservations@sanjuandoubletree.com.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2018 via mobile

I picked the perfect spot for a weekend getaway! Clean spacious rooms, great location and amenities! Very helpful and generous staff! Can’t forget about those delicious cookies! Only minutes from the beach and an on-site restaurant that was delicious!

Stayed: May 2018, travelled solo
3  Thank Sharell H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this reviewResponded 21 May 2018

Saludos Sharell H,

We are so thrilled to hear that you had the perfect weekend getaway while staying with us! Our team will be delighted to know that they made a lasting impression. We look forward to welcoming you back to San Juan very soon!

Always at your service,
Yodil Cabán
General Manager
yodil.caban@hilton.com

For the lowest rate guaranteed, visit us at sanjuandoubletree.com, call us at 1-877-926-3030 or e-mail us at reservations@sjdoubletree.com.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2018 via mobile

Good location, clean and quiet room. I had breakfast included and it was a varied and excellent one. My only complaint is the daily charge for parking which I consider a bit high for hotel guests and you don’t have other options.

Stayed: May 2018, travelled on business
4  Thank newhernandez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this reviewResponded 21 May 2018

Saludos newhernandez,

Thank you for describing our hotel as excellent! We are glad to hear that you enjoyed our breakfast and our great location. Thinking about our guests on occasions, we offer special packages that include free self-parking among other amenities like for example our Double The Fun summer package. For your next stay, we encourage you to contact our reservations team directly who will be able to help you book the package that best suits your needs.

Always at your service,
Yodil Cabán
General Manager
yodil.caban@hilton.com

For the lowest rate guaranteed, visit us at sanjuandoubletree.com, call us at 1-877-926-3030 or e-mail us at reservations@sjdoubletree.com.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2018

We loved this hotel with it's location, cleanliness and extraordinary staff. The employees went above and beyond to make our stay special. Breakfast is great and pool area very nice to relax after a day of work. Nice is also the hotel beach access. There you get all you need plus you can order food or a bucket of local beer. The rooms are new and very clean. All in all a very good experience. I can recommend this hotel for business and pleasure......

  • Stayed: May 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
4  Thank Fifty7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this reviewResponded 17 May 2018

Saludos Fifty7,

Thank you for sharing such a fantastic review of our property! We are more than thrilled to hear that you loved our location and that our team as always went above and beyond. How great that you had a chance to relax at our beach club, nothing beats a day at the beach. Again, thank you for choosing us for your visit to San Juan and we look forward to welcoming you back very soon!

Yodil Cabán
General Manager
yodil.caban@hilton.com

For the lowest rate guaranteed, visit us at sanjuandoubletree.com, call us at 1-877-926-3030 or e-mail us at reservations@sjdoubletree.com.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2018

Hotel was clean, quiet, and in a great location with great amenities! The pool area was beautiful, and we were greeted with a warm welcome. We Would definitely go back again and stay at this location.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
2  Thank Justin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this reviewResponded 10 May 2018

Saludos Justin G,

Thank you for this great review! It is fantastic to read that you enjoyed your stay so much and that you will be coming back to stay with us again. We look forward to your next visit!

Always at your service,

Yodil Cabán
General Manager
yodil.caban@hilton.com

For the lowest rate guaranteed, visit us at sanjuandoubletree.com, call us at 1-877-926-3030 or e-mail us at reservations@sjdoubletree.com.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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