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Mark V

Honest review

Review of Sandals Negril
4.0 of 5 bubblesReviewed 15 Jun 2024via mobile
I really enjoy the pool and entertainment. Some games are the same as last visit l, but the team has tried to mix up the “name that tune” set list. This is always fun.

King James has an infectious energy that demands you to have fun. I always love Sandals and the people. Jamaica was eager to welcome people after Covid when we came. You could genuinely tell the staff was elated we were there. Odane and Briana have this appreciation for guests that we love.

I will say that I can see some of that appreciation of the tourists has slid. Can’t put my finger on it (nothing formal from any staff). It’s as if you can see the pressure management is placing on some staff.. I appreciate the drive to be the best. Between using the stick or the carrot, there might be too much stick. (Withholding a star for this to improve)

Keron is a fantastic photographer and is also always driving fun moments for you and your spouse. It is people like King James and Keron that keep us returning. There is still magic here. I highly recommend it for a safe place for R&R.

I want to add that I a nice conversation with Glenville about love and relationships that was touching. I know nothing about his job here, one of the concierge for club level…. Yet he took a moment to impart a nice message for me and my wife. If you don’t like Jamaica you need to shift your perspective…. Happiness is a state of mind. I hope you find yours here.
Date of stay: June 2024
Room Tip: Anticipate the bug season with some form of spray / bite stick.
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shawn Redhead, Owner at Sandals Negril, responded to this review
Responded 4 weeks ago
Thank you for sharing your wonderful experience at Sandals Negril. We are delighted to hear that you found our staff exceptionally helpful and kind. It is gratifying to know that Leon and Dillon made such a positive impact on your trip through the snuba adventure and private party boat to the Caves. We are also pleased that you enjoyed the balance between our relaxing atmosphere and the fun shows and activities we offer. Meeting new friends and planning future trips together adds to the memorable experiences we strive to create for our guests. Regarding your comments on the pricing, we appreciate your feedback. While our aim is to provide a seamless and all-inclusive experience, we understand that value for money is important. Your insights will help us continue to refine our offerings and ensure our guests feel they are receiving exceptional value. Thank you once again for your review. We look forward to welcoming you back to Sandals Negril for another unforgettable stay.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 15 June 2024 via mobile

What an incredible time we had this past week in Negril!! The accommodations are wonderful. So relaxing and a special shout-out to our favorite entertainers- Tommi, Brii, Martel, King James and all the others who work so hard and were so much fun. Our group was all theater working folks so we really appreciated the talent and hospitality.

Also shout-out to our boat mates who gave us a private boat tour up to Rick's Cafe - Captain Gary "mudslide", Kevin "little" Hart, and Jason.

Date of stay: June 2024
Trip type: Travelled with friends
Thank Maureen C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shawn Redhead, Owner at Sandals Negril, responded to this reviewResponded 3 weeks ago

Thank you for your wonderful review of Sandals Negril! We are thrilled to hear that you had an incredible time and found our accommodations to be relaxing. It is especially gratifying to know that our entertainment team made such a positive impression on you and your group. We pride ourselves on delivering exceptional talent and hospitality, and it is rewarding to see that our efforts were appreciated. We look forward to welcoming you back for another unforgettable stay in the future.

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Reviewed 15 June 2024

This was such an amazing time at sandals Negril we went to the retro show, and it was absolutely amazing. We met odane from earlier, which was immensely precious to us, and we saw him perform live and he was phenomenal. Just want to say sandals you got a good thing going on keep up the good work with his young talent and trust me they’ll be amazing stars one day

Date of stay: June 2024
  • Trip type: Travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank tomecia s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shawn Redhead, Owner at Sandals Negril, responded to this reviewResponded 3 weeks ago

Thank you for sharing your wonderful experience at Sandals Negril. We are delighted to hear that you enjoyed the retro show and found the performances phenomenal. It is always heartwarming to know that our guests appreciate the talent and dedication of our team. Your kind words and encouragement mean a lot to us, and we will continue to support and nurture the talents of our staff. We are committed to providing exceptional experiences and creating lasting memories for our guests. Thank you once more for your kind words and for choosing Sandals Negril. We look forward to welcoming you back for another amazing stay.

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Reviewed 15 June 2024

This was such an amazing trip! The resort is such a friendly place. I made so many friends. I made friends with Tevin one night and ended up making sure I hung out with him every night! He is so friendly and he took amazing care of us at my sisters wedding and anytime I was around him. Romeo was helping Devin and he was very friendly and helpful as well. Tommy the entertainer and crazy Jeffery the camera man made our trip so much more enjoyable as well! Sandia put on my sisters wedding and did an absolutely amazing job everything was perfect! Miss Theresa was our house keeping lady and she kept our room spotless every day and was soo friendly! Overall loved my trip, did not want to come home! There are so many names I can’t remember just know they all deserve a massive raise! Will def be back! You have a great crew. We miss Tevin already here at home and hope to see him here one day!

Room tip: Bring electrolyte packets if you’re planning to enjoy the free drinks!
Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kyle O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shawn Redhead, Owner at Sandals Negril, responded to this reviewResponded 3 weeks ago

Thank you for sharing your recent experience at Sandals Dunn's River. We are delighted to hear that you had a great time during your stay. Our team works tirelessly to ensure every aspect of your visit meets your expectations, from exceptional service to delicious dining options and stunning views. Your recommendation for a grown-ups only getaway is greatly appreciated, and we look forward to welcoming you back for another memorable stay.

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Reviewed 15 June 2024

We love Sandals resorts! Food and people have always been excellent in Jamaica! Only disappointment with Sandals Negril was staff wasn’t as friendly as Montego Bay or Royal Caribbean from previous stays. I don’t need anything extra to enjoy my stay, but staff there seem unhappy and/or overworked.

Ki-Shaun on the other hand, with beach/pool entertainment, was fantastic! Everyday said hello and showed an interest in you being there. Even sat and had a real conversation with us. He is an excellent Sandals representative. Also, Jevough with Axis photography was phenomenal. Always smiling and genuinely asking if we were having a good time. He was ready to help serve us a drink one night when he thought we’d waited too long. Saw him almost everyday of our stay and it impacted our positive opinion. Annmarie at Barefoot by the Sea was great too.

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank David Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shawn Redhead, Owner at Sandals Negril, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to share your feedback regarding your recent stay at Sandals Negril. We are delighted to hear that you have consistently enjoyed the food and people at our resorts in Jamaica. We sincerely apologize that you found the staff at Sandals Negril not as friendly as those at Montego Bay or Royal Caribbean. We strive to provide exceptional service and a welcoming atmosphere at all our resorts, and it is concerning to hear that your experience fell short in this regard. Your comments have been noted, and we will address this with our team to ensure improvements are made. We are thrilled to hear that certain team members stood out during your stay. It is wonderful to know that the entertainment staff member made a positive impact with his friendliness and genuine interactions. Additionally, we are pleased that the photographer provided exceptional service and contributed to your enjoyable experience. The attentive service at the restaurant also did not go unnoticed. Thank you again for your valuable feedback. We hope to welcome you back to Sandals Negril and provide you with the outstanding service you have come to expect from us.

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Reviewed 15 June 2024 via mobile

This is our third trip to this specific Sandal’s resort. It has become our absolute favorite. The experience is out of this world. The service you get her can’t be faked. They have become Family! Orlando and Kenrick are the best ever. The shows are amazing the food and the choices are amazing. I highly recommend the butler service it is well worth the spend. The use of the cabanas on the beach and the pool with the service provided by Orlando is second to none.

Room tip: Do not come in one a weekend middle of the week is best for traveling
Date of stay: June 2024
Trip type: Travelled as a couple
Thank Joseph S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shawn Redhead, Owner at Sandals Negril, responded to this reviewResponded 3 weeks ago

Thank you for your kind words and for choosing to return to Sandals Negril for a third visit. We are thrilled to hear that our resort has become your favorite and that you have had such an exceptional experience with us. We strive to create a welcoming and memorable atmosphere, and it is wonderful to know that our team members have made you feel like family. Your compliments about the service, shows, and dining options are greatly appreciated. We are delighted that you enjoyed the butler service and found the cabanas on the beach and by the pool to be a valuable part of your stay. Your recommendation means a lot to us, and we look forward to welcoming you back for another unforgettable vacation.

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