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“Not That Great!!”

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Hotel Riu Palace Tropical Bay
Ranked #21 of 80 Hotels in Negril
Certificate of Excellence
Reviewed 3 April 2012

I'm a bit late writing this review and I sincerely hope that things have improved since our visit.

We stayed at RPTB in April 2010 which was supposed to have been for 14 nights. However, due to the volcanic ash in Iceland we had to stay for an extra 3 nights as our flights were suspended. I would add that our travel agent Thomson TUI were very good and we were allowed to stay in our original rooms at the hotel, so well done Thomson.

When we first arrived the hotel looked really nice in the Reception area, but we had to decend the flight of stairs down towards the pool and could hardly believe our eyes. There were numerous people Canadian, American, Russian all by the pool bar acting like animal. You could smell the pot they were smoking as you passed, but what was really disgusting was they were smoking it in the pool, dropping ash and cig butts in to the pool. What you need to be reminded of here is that children were actually using this pool. Money was exchanging hands for bottles under the counter at the pool bar and these so called ADULTS were behaving like idiots. No wonder kids today are getting out of control with no respect when they have parents that act in this manner.

Food This was OK the first week, but the remainder of the trip was well below par. If you didn't get in to the evening buffet early they seemed to run out of nearly everthing. Items were not replaced or if they were, replaced with something different but sub-standard, not great. We have stayed in Riu hotels in Mexico and Tenerife in Europe but this did not compare.

Beach Was nice but a lot of the beds were broken (not a suprise when you see how the staff throw them about) and you had to be up and on the beach before 8am for a good place, so nothing new there, this seems to be the norm no matter where you travel to.

Booking a la carte was not really a problem although a lot of reviews before we went said it was terrible. The problem was that when you arrived for your meal the place was empty and they didn't seem to want you to relax and enjoy your meal. We felt like they wanted you out as soon as possible.

Well if you are due to travel hear I hope you have a great time and as I stated at the beginning of my review I hope it has improved since our visit.

Good Luck

Room Tip: Middle of the resort is good.
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  • Stayed: May 2011, travelled as a couple
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3  Thank Britgirl56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,905 - 2,909 of 5,398 reviews

Reviewed 2 April 2012

Just returned from our family vacation at the Riu Palace Tropical Bay and had a wonderful time! We traveled with our two children age 10 and 15.

We were impressed from the moment of check in. The staff is amazingly helpful and quickly attended to any need or question we had. Quick and efficient check in and were quickly brought to our room. We were in building 4, room 4311, oceanfront view. Yes, there are trees that partially block your view of the ocean but it is still worth it. Plenty of room for the four of us. Rooms are well maintained and room service was perfect. If we needed anything they were quick to bring it to us. We did not use the safe as we travel with our own but I did hear another guest say theirs was broken into. Room service was within 10 minutes and they even deliver at odd times to accommodate flights etc. The only downfall of the room was the very hard mattress. They do need to upgrade the mattresses. We had two double beds and asked to have them tied together, which was quickly done. One night our neighbor was enjoying a bit of the local smoke and our room smelled. A staff person quickly asked if we would like to change rooms and started to get us a new room. We declined and just aired the room out for a bit but was greatly impressed at the concern and the handling of the situation.

The beach was amazing! Beautiful and warm. Always chairs available and a little bit of ocean life. A few resident sting rays, fish and crabs. Not much to see snorkeling but it was wonderful. Lots of locals selling their wares on the beach but everyone is very respectful and a no thank you is always respected and they walk away. We had noted a lot of people complaining that the bar and restroom were too far from the beach but we did not find this a problem. This is a smaller resort and everything is pretty close. Pools were adequate and most often chairs available there also. Really had no issues with either the pool or the beach. Warning to traveling with kids. We love to walk the beach but if you go to the left too far the kids will get a lesson as there is a nude beach there. Great conversation opportunities on drugs and the nude beach ;) Not issues if you just talk to your kids.

Food is good. Buffet is better than most all inclusive resorts we have been to. There was always something for everyone. We had no problems whatsoever making reservations at the restaurants. We went to the steak house and the Italian. Both were good. If you are expecting five star fine dining you won't get it but no issues really and it was good. The resort wine they serve we did not care for however the staff was wonderful to go get anything we wanted from the bar. Chad would even deliver it on his head! Thanks Chad for the wonderful entertainment!

Entertainment at night was good and the staff worked really hard. If you engaged in the entertainment you were rewarded with a lot of laughs. This resort was not a party resort and after the entertainment most of the resort was pretty quiet which suited our family vacation perfectly. On some nights they had locals that brought in their goods to sell. This was great to get your souvenirs. We even mentioned that we were looking for something in particular which he did not have however two nights later he came back with it and for a great price!

We opted to get our own transfer from the airport after reading reviews on TripAdvisor and we very happy we did. We contacted Dudley Warren from Big Fish Tours from others reviews and were very pleased. The trip was great and we didn't have to wait for a bus to get to the resort. We did transfers with Dudley to and from the airport and after meeting him we also had him pick us up for an excursion. We did one other excursion booked through the hotel and wished we would have called Dudley to take us instead. Contact Dudley for any travel needs in Jamaica, it was worth it! He can be reached at duds24@hotmail.com Dudley even sent an email to see if we got home safe!!! Thanks for a great trip Dudley!!!

For excursions we went to Rick's Cafe and a nearby lighthouse. We did this with Dudley and he stopped at some local points for us and also Margaritaville. We liked being able to see local things we would not normally get to see. Rick's Cafe and Margaritaville was fun. Lighthouse was beautiful and the little shop Dudley took us too had fabulous breads and little "pies". We also went to see the crocodiles and YS falls. Both very nice.

We had a wonderful vacation and would definitely go back again!

Room Tip: We were in building 4 and it was the perfect location.
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  • Stayed: March 2012, travelled with family
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16  Thank Mrsmmz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2012

We had a great time at this resort. Third time to Jamaica, MB and Ochos Rios, our other destinations. Would only return to Negril now. We are usually devoted "pool people" but the beach here has us spending several days on it. Our room on the third floor of building 3 had an great view of the sunset, spent every evening with a drink on our balcony. Were treated very well by all the employees and met some wonderful people from Canada and Wisonsin. If you need a dependable cab driver by all means call Gary at [--] He was dependable and reasonable

  • Stayed: March 2012, travelled with family
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4  Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2012

Lovely time, hotel on beach. Much better part of the bay than the other rui. Food very nice, entertainment not so good though. Would definitely return.

  • Stayed: August 2011, travelled as a couple
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8  Thank JOwens6060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2012

This is my second trip the the Riu Tropical Bay which is now a "Palace" and my third trip to Jamaica. This hotel has been renovated, but the renovations were limited. I expected this hotel to appear much newer than the last time I was here. I think the renovations were mostly to the lobby area and pool.

Nevertheless, the resort was very clean and the beach still has one of the nicest bays around. The water does not have a drop of seaweed and you can float forever. We pack a float, inflate it for the week and just leave it at the resort when we are through. I recommend this as the resort does not have floats.

The dining room service is superior and the food is inconsistent. Some items are terrific and some miss the mark by quite a bit. They don't seem to use garlic, so Italian food falls quite flat. The seafood stews and plantains are terrific and lobster night is great. There were no lines or waiting.

We traveled during the last week of February and the weather was in the 80's most of the time with showers on and off. Only one shower was strong enough to send everyone running for cover during the day.

I give them 4 stars for the service, cleanliness and beach, but 3 stars when it comes to the condition of the furniture in the rooms and dining room. Things are starting to look a little worn. If you are looking for a tranquil vacation, ask for one of the rooms away from the pool area. If you prefer a beach chair under shade, then you need to stake your claim early in the morning with your towel. The coffee is fabulous, but bring your own chocolate!

Room Tip: For quiet - a room away from the pool. I like the second floor. With children you might want to ha...
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  • Stayed: February 2012, travelled with friends
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9  Thank sharonatoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Palace Tropical Bay

Address: Norman Manley Blvd | Bloody Bay Beach, Negril, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Westmoreland Parish > Negril
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Negril
#14 Family Hotel in Negril
#14 Spa Hotel in Negril
#16 On the Beach Hotel in Negril
#16 Top resorts Hotel in Negril
#16 Luxury Hotel in Negril
#21 Romantic Hotel in Negril
Price Range: ₹ 19,093 - ₹ 39,161 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Tropical Bay 4*
Number of rooms: 416
Official Description (provided by the hotel):
* Renovated in summer 2008 * Located in Negril, on Jamaica's west coast * On the beachfront * Complimentary sun loungers on the beach * 1-storey main building and 2-storey buildings * Victorian-style architecture * Surrounded by 47,000 m2 / 56,500 sq. yards of lush gardens * 7.5 km / 4.7 miles from Negril West End * 6 km / 3.8 miles from various shops * 80 km / 48 miles from Montego Bay airport ... more   less 
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Also Known As:
Riu Palace Tropical Bay Hotel Negril
Riu Tropical Bay Jamaica
Riu Palace Tropical Bay Negril
Riu Tropical Bay Negril Jamaica
Negril Riu Tropical Bay Hotel
Riu Jamaica
Riu Tropical Jamaica

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