After reading all the rave reviews about SWO, we were so disappointed with the service, accommodations and overall resort. Perhaps, our excellent service in All-inclusive in Grand Velas ( Puerto Vallarta) in 2012 made it hard for SWO to compete.
From the lax reception ( NONE- no one even guided us to the reception or offered any towels/drinks when we got off car in lobby............to the dark room to the slopping housekeeping, we would never return to any Secrets resort and definitely NOT recommend this place.
The room was beachfront but so dark ( even though facing beach) that we had to open the lights in this room 24/7.Otherwise we could not see anything. Decor was modern/clean but DARK............hard to read or put on makeup or see without lights on all the time. Disappointing to say the least Who wants to be in the Caribbean and have to keep lights on 24/7........sunlight from window or terrace is what we're use to and expect.
Housekeeping was poor.........sad that you have to call desk to ask for new washclothes for 2 daily. Once you forget , we'd understand. But 4 times out of 7 days? Then if you'd get the washclothes, then they'd forget to give you the bathmat.......always 1 thing or another.
FORGET about service at the lobby reception. They had 'locked' us out of room without warning1 morning- but after we cleared it up and confirmed date of departure, you'd think the card/key would be corrected. We had to go down to the same lobby receptionist 3 times to have this 'unlocked'. Very annoying & time consuming............to say the least.
If these were the only issues, I might try to overlook SWO shortcomings, we 'd would not be so negative but the repeated lack of service/poor service for so many days of our stay and then the dark dreary room was total let-down.
For the price we paid, you can go to many other first class resorts with excellent service, accommodations and beaches!
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- Also Known As:
- Secrets Wild Orchid Montego Bay Hotel Montego Bay