We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very Nice Stay for the Price”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Secrets St. James Montego Bay
Ranked #11 of 63 Hotels in Montego Bay
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 4 weeks ago

My friend and I were there for 4 nights here's my experience:
- Check In was a breeze we got there at Noon and had no problems we were upgraded to a Junior Ocean View by Nichole who was excellent and gave us keys to go anywhere onsite, which was a nice touch
- Hermon our bellhop did a great job making us feel welcome as this was our first time in Jamaica
- Ocean View was great easy to walk out to the beach or the pools
- Wait staff service by the pool and beach was done well when it was done but was somewhat inconsistent
- Our room was closest to the Marlin bar, it wasn't great, service was on island time for sure
-Breakfast buffet was great and well stocked-the woman who does the omelets was worth the wait! Wait service for breakfast was good 3 out of 5 times. One morning when a lot of other people were doing their sales pitch & breakfast thing, our service was very poor we were openly ignored probably because we were not being pitched
- Restaurants were decent but I can't recommend Seaside Grill, my steak was tough and worse my friend ordered the creamed spinach and was sick for several days following, luckily we were leaving the next day
- We had a small incident with our room keys not working on the last night- it took a couple of tries but Nichole from our checkin came through and sent the maintenance man right out
-They were doing a lot of painting in our nearest stairwell but the workers were always polite and moved out of the way, if people keep saying it needs to be updated expect there to be ongoing work on site!
-Rain shower is amazing, tub fills up VERY slowly but is nice
-Comfortable beds, balcony was great
-TV was a bit strange one day we were able to get the USA Network every other day we were not, oh and be warned there are at least 3 ADULT type channels that you may flip past...
-Housekeeping was great, one day when they had not been able to come in during regular hours they called us directly to schedule a service, so we had the rooms refreshed well daily
-We skipped the Spa as it was incredibly expensive, to give you a sense we booked 2 excursions one full day tour and one 4 hour catamaran cruise for LESS THAN an 80 minute hot stone massage

TIPS:
- There are barrels with water bottles all around the resort which is a nice touch, stock up on them
- Chicken Parm at the Italian restaurant was our favorite meal
- 45 minutes was our wait for room service, considering how far the restaurants were this was not entirely unexpected
-If you have any mobility issues at all, book the preferred side as we saw a lot of the preferred side guests driven around in golf carts
- Go for the Ocean View
- Hibachi seemed fun make the reservations ahead of time
- Don't miss the jerk chicken cart
- The Amstar agent was great at booking our excursions

Overall we had a great time, I was able to get a discounted rate, I'm not sure if I feel it is worth the high price tag you often see associated with it. However, I am not a big drinker, so I wasn't drinking over $100 worth of alcohol a day as many guests easily were.

Room Tip: Ocean View was worth it
See more room tips
  • Stayed: October 2017, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank TheTravelingPress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (6,535)
Traveller rating
Traveller type
Time of year
Language
  • More languages

49 - 53 of 6,535 reviews

Reviewed 4 weeks ago

We had an absolute amazing time in Jamaica. This was our first time at an all inclusive resort and by the time we left we felt right at home. We felt the staff when out of their way to make us feel welcome and right at home. Our room was quiet and the view breathtaking!! there was plenty to choose from in terms of activities, food and it was accommodating to all ages. We especially loved the staff at the manatee bar. after one day they knew who we were and what we were drinking and made sure we were taken care of either at the pool or on the beach. We would definitely choose Secrets again!!

  • Stayed: October 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Stacy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

My husband and I stayed at SSJ preferred from October 12th-17th and all we can say is WOW!

From the moment we stepped on to the property we felt like we were family. Check in was smooth and welcoming our room was amazing but the view was to die for!

We spent most of our time on the SSJ preferred beach. It was gorgeous lots of shade and plenty of room we never found it hard to find a quiet space. The last two days we were there Breathless had a DJ on their beach right next door so that was annoying since we wanted quiet that's why we went preferred.

The woman who provided drink service on the beach was awesome! Not an empty glass was found...tip her well, all that walking and she makes her own drinks her pina coladas were the best!

We never had to wait for a seat at dinner time we went between 6:30-7 each night. Blue Mountain and Oceana were our favorites. Since we had access to Breathless we ate there two nights. Sofrita and Culinaria they were ok but the rooftop bar, Altitude, was awesome!

We ate lunch at the seaside Grill one day which was yummy but mostly picked from the Barefoot grill (burgers, dogs, chips, nachos and yummy patties!) Don't miss the jerk chicken cart it is amazing!!! He's there from 12-2ish each day.

We ate breakfast in the preferred lounge most mornings. We checked out the buffet one day, no major complaints, nothing to rave about. it's your typical buffet very large lots of offerings, some lines and it was hot in there.

Housekeeping was great we never had to ask for anything.

The entertainment at night was lively and fun. It gets packed so it can be hard to find a seat. I love the daily Sundial news letter to let you know what was going on each day.

I'm sad to be home hoping we can get back there someday soon!

Stayed: October 2017, travelled as a couple
Thank Shannon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Great time with our grown children and their spouses. The bar pool was always full of people and the water showed it. If you do not want to spend all your time in the 'party zone' visit the non-bar pool adjacent to the bar pool. Much cleaner water. Grab bottled water for your room before leaving the pool-beach for the day. Water containers were not replenished until after to pool bars opened at 10am. Be sure to ask for your resort credit upon arrival. We did not get ours until the last day and could not use it. Too bad because we could have went to the Boudreaux restaurant which is the only 'pay' one. Visit the foam party at breathless - take your phone so you can record this!!! Also the breathless non foam pool is heated. If you do the 'presentation' know that the 90 minutes does not include the breakfast or lunch time spent with the sales staff. Give the maid her/his tip directly so you know that person did receive it. We truly enjoyed the food and the company!!!

Room Tip: If your room faces the mountain, make sure a towel is rolled up outside your door to catch the after...
See more room tips
  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mttravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

TL;DR
Definitely spend time at the Manatee Bar!
Hotel staff aren't genuinely friendly or motivated. Extremely poor hotel servicing.
Bartenders were absolutely amazing and made the stay enjoyable.
Overall good food. Not spectacular.


We arrived about 1230 at hotel. Proceeded to check in. Informed no rooms were available until 3pm which we expected. I was told multiple times through email that my wife and I needed to provide our marriage certificate and cohabitation documents. But we were told on arrival that we didn't need to provide them. They gave us a letter wishing us Congratulations on our wedding and stated we'd receive a couple neat amenities, like breakfast in bed, a sash on our door and a couple other things. We then met our concierge got a tour and taken to lunch and scheduled the Hibachi. Had some drinks and a really good begining experience. Shortly after 3 we got our room which was upgraded from a Junior Garden View to a Junior Ocean View. When we arrived to our room. There was nothing that indicated honeymoon anything. There was water on the floor from mopping and pillows from the bed on the small love seat in the room. It looked very rushed and incomplete.

This was something that became a theme for the resort. We had several issues where we were told we'd have specific amenities and then had them revoked or ignored. We had our hibachi date changed without our knowledge.

Overall the hotel staff weren't excited to do their jobs at all. And we received a lot disingenuous politeness or flat out rude responses to questions from the front desk.

My favorite part is the Manatee Swim up bar. The bartenders absolutely amazing! Leo, Ryan, Romaine, Marlando, Andre, Erica, Jasene, and Michael! They really made our stay worth it!

Leo has a drink called the next level and it really is!! Ryan does a drink called the Midnight Creeper.

Definitely spend time at the Manatee Bar!

Stayed: October 2017, travelled as a couple
3  Thank Christopher B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Montego Bay hotels
14.0 km away
Hyatt Zilara Rose Hall
Hyatt Zilara Rose Hall
#2 of 6 in Rose Hall
2,560 reviews
0.1 km away
Secrets Wild Orchid Montego Bay
9.9 km away
Sandals Royal Caribbean Resort and Private Island
Show Prices
Show Prices
Show Prices
14.3 km away
Hyatt Ziva Rose Hall
Hyatt Ziva Rose Hall
#3 of 6 in Rose Hall
2,933 reviews
19.9 km away
Iberostar Grand Hotel Rose Hall
0.3 km away
Breathless Montego Bay Resort & Spa
Show Prices
Show Prices
Show Prices

Been to Secrets St. James Montego Bay? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Secrets St. James Montego Bay

Address: Lot A59, Freeport, Montego Bay, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Business Hotel in Montego Bay
#9 Spa Hotel in Montego Bay
#9 Romantic Hotel in Montego Bay
#10 Top resorts Hotel in Montego Bay
#10 On the Beach Hotel in Montego Bay
#11 Luxury Hotel in Montego Bay
#11 Family Hotel in Montego Bay
Price Range: ₹ 26,172 - ₹ 64,424 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Secrets St. James Montego Bay 5*
Number of rooms: 350
Reservation Options:
TripAdvisor is proud to partner with Hotels.com and TripOnline SA so you can book your Secrets St. James Montego Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Secrets St James Hotel Montego Bay

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing