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Reviewed 19 October 2017

We had an absolute amazing time in Jamaica. This was our first time at an all inclusive resort and by the time we left we felt right at home. We felt the staff when out of their way to make us feel welcome and right at home. Our room was quiet and the view breathtaking!! there was plenty to choose from in terms of activities, food and it was accommodating to all ages. We especially loved the staff at the manatee bar. after one day they knew who we were and what we were drinking and made sure we were taken care of either at the pool or on the beach. We would definitely choose Secrets again!!

  • Stayed: October 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Stacy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2017 via mobile

My husband and I stayed at SSJ preferred from October 12th-17th and all we can say is WOW!

From the moment we stepped on to the property we felt like we were family. Check in was smooth and welcoming our room was amazing but the view was to die for!

We spent most of our time on the SSJ preferred beach. It was gorgeous lots of shade and plenty of room we never found it hard to find a quiet space. The last two days we were there Breathless had a DJ on their beach right next door so that was annoying since we wanted quiet that's why we went preferred.

The woman who provided drink service on the beach was awesome! Not an empty glass was found...tip her well, all that walking and she makes her own drinks her pina coladas were the best!

We never had to wait for a seat at dinner time we went between 6:30-7 each night. Blue Mountain and Oceana were our favorites. Since we had access to Breathless we ate there two nights. Sofrita and Culinaria they were ok but the rooftop bar, Altitude, was awesome!

We ate lunch at the seaside Grill one day which was yummy but mostly picked from the Barefoot grill (burgers, dogs, chips, nachos and yummy patties!) Don't miss the jerk chicken cart it is amazing!!! He's there from 12-2ish each day.

We ate breakfast in the preferred lounge most mornings. We checked out the buffet one day, no major complaints, nothing to rave about. it's your typical buffet very large lots of offerings, some lines and it was hot in there.

Housekeeping was great we never had to ask for anything.

The entertainment at night was lively and fun. It gets packed so it can be hard to find a seat. I love the daily Sundial news letter to let you know what was going on each day.

I'm sad to be home hoping we can get back there someday soon!

Stayed: October 2017, travelled as a couple
Thank Shannon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2017

Great time with our grown children and their spouses. The bar pool was always full of people and the water showed it. If you do not want to spend all your time in the 'party zone' visit the non-bar pool adjacent to the bar pool. Much cleaner water. Grab bottled water for your room before leaving the pool-beach for the day. Water containers were not replenished until after to pool bars opened at 10am. Be sure to ask for your resort credit upon arrival. We did not get ours until the last day and could not use it. Too bad because we could have went to the Boudreaux restaurant which is the only 'pay' one. Visit the foam party at breathless - take your phone so you can record this!!! Also the breathless non foam pool is heated. If you do the 'presentation' know that the 90 minutes does not include the breakfast or lunch time spent with the sales staff. Give the maid her/his tip directly so you know that person did receive it. We truly enjoyed the food and the company!!!

Room Tip: If your room faces the mountain, make sure a towel is rolled up outside your door to catch the afternoon rain shower before it enters your room. Order bottled water from room service and it will appear in the room service door.
  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mttravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2017 via mobile

TL;DR
Definitely spend time at the Manatee Bar!
Hotel staff aren't genuinely friendly or motivated. Extremely poor hotel servicing.
Bartenders were absolutely amazing and made the stay enjoyable.
Overall good food. Not spectacular.

We arrived about 1230 at hotel. Proceeded to check in. Informed no rooms were available until 3pm which we expected. I was told multiple times through email that my wife and I needed to provide our marriage certificate and cohabitation documents. But we were told on arrival that we didn't need to provide them. They gave us a letter wishing us Congratulations on our wedding and stated we'd receive a couple neat amenities, like breakfast in bed, a sash on our door and a couple other things. We then met our concierge got a tour and taken to lunch and scheduled the Hibachi. Had some drinks and a really good begining experience. Shortly after 3 we got our room which was upgraded from a Junior Garden View to a Junior Ocean View. When we arrived to our room. There was nothing that indicated honeymoon anything. There was water on the floor from mopping and pillows from the bed on the small love seat in the room. It looked very rushed and incomplete.

This was something that became a theme for the resort. We had several issues where we were told we'd have specific amenities and then had them revoked or ignored. We had our hibachi date changed without our knowledge.

Overall the hotel staff weren't excited to do their jobs at all. And we received a lot disingenuous politeness or flat out rude responses to questions from the front desk.

My favorite part is the Manatee Swim up bar. The bartenders absolutely amazing! Leo, Ryan, Romaine, Marlando, Andre, Erica, Jasene, and Michael! They really made our stay worth it!

Leo has a drink called the next level and it really is!! Ryan does a drink called the Midnight Creeper.

Definitely spend time at the Manatee Bar!

Stayed: October 2017, travelled as a couple
3  Thank Christopher B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2017

When we signed up, 6 months ago, for our honey moon package we were promised so many things that were included in the package. When we showed up, there was no honey moon basket, there was no towel swan, there were no robes or slippers, we were also denied access to the Continental breakfast, there was also no mini bar set up in our room. We also did not have sun baths on the deck, like we had reserved. We found out a day later that we were not in as preferred guests, which is how we booked our room in the first place. We then went to our concierge to discuss that with her, and she attempted to fix it for us by giving us preferred guest room cards which was supposed to give us access to all of the resorts and additional things as well. We attempted to go to the lounge and we were again denied access telling us that the card given to us just doesn't get us access. Again, we were very unhappy. We then took our VIP access card to breathless to get some food, and again, we were denied access.
Another couple, who we were hanging out with the whole time, left a day before us and they wrote us a letter before leaving. They dropped the letter off at the front desk to be delivered, and the front desk lost that letter.
It's just been one thing after the next. Full of disappointment. Another thing I don't really appreciate at all is how they treat women. When room service, or the cleaning personnel come to the door, they do not want to see or speak to me. They treat me as if I'm a mistress to my husband. It's very rude and upsetting. They look right past me and call for my husband. They great him with smiles and "sirs", but then just bypass me entirely, even if I ask them a question, or simply say hello or thank you.
The only reason I am giving this 2 stars is because the bar tenders at the pool are amazing. If it wasn't for them, we would've left this resort days earlier and just went back home. Those guys actually delivered drinks to our rooms without us even asking for anything. They went out of their way to make sure we were happy.
Other then those guys, the hotel staff and all restaurant staff are not friendly. Hospitality and friendliness is severely lacking. We purchased the honey moon package as preferred guests and did not get any of that.
Bottom line, we will most definitely not be back, and we will definitely turn others away from this resort as well when they talk about going to Jamaica.

Room Tip: It doesn't matter, you won't get there room you reserve
  • Stayed: October 2017, travelled as a couple
    • Value
    • Rooms
    • Service
5  Thank Sharon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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