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Reviewed 17 October 2017 via mobile

On my last day of honeymoon with my wife. The hotel needs to have a serious revamp. The hotel is dated from the check in desk to the bedroom furniture to the television in the rooms.
During our 2 weeks stay we have had to contact the front desk on six occasions to have the room cleaned and mini bar stocked. The mini bar has only been stocked on three occasions.
Some of the staff seem unhappy to be here and you regularly need to ask for drinks at breakfast and lunch. If you tip well it doesn't really change Much.
The food is very good but on a couple of occasions we had to wait for an hour as the restaurants were over crowded.
We have been bitten a lot by mosquitos and feel the hotel could do more on this front. The pool area is swarming with bugs and is rarely cleaned, the hotel rooms have lot of ants and in the Mexican restaurant we seen a mouse.
The basics let the hotel down as it has a lot of potential but as I mentioned needs an overhaul from top to bottom.

Stayed: October 2017, travelled as a couple
5  Thank MrJohnnieWright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2017

This was our 4th trip to Secrets St. James/Secrets Wild Orchid...needless, to say, it is our favorite. We have stayed at both and one is just as fabulous as the other. My husband and I brought our 3 adult children and their spouses.
Wayne at Bordeaux Restaurant was fabulous! Karen at Baracuda Bar was tops! Susaan at World Cafe was great, along with Chef Patrick!

Room Tip: Upper level rooms have a great view...ground floor is perfect for walking out to pool.
  • Stayed: October 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank 230Hamilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2017

Our vacation at Secrets St. James was lovely! This resort, and Wild Orchid, are among our favorites when we are looking for an effortless place to relax, eat great meals and feel at peace. The resort is pretty straight forward without a lot of lavish décor, instead, the feel is cozy...right down to the jasmine scented air in the lobbies. There are little bars, a coffee/pastry shop, jerk chicken served along the beach and snack stops in every nook and cranny of this place. The entertainment was nice, mostly because it was out of the way and not too noisy. If you wanted to be in the middle of the action, you could find it easily, if you wanted to stay clear you could easily do so. The food was wonderful and delicious every night with so many restaurants to choose from. We were a little nervous to find out that dinner reservations are no longer accepted, but we had no problem being seated at what ever restaurant we preferred each night. Servers, maid service and bartenders were terrific, polite and made our stay terrific!
The ONLY issue we had with this vacation was booking through Expedia.com! This was the straw that broke the camel's back and we will no longer use them for booking any travel. We had trouble with our last two bookings through Expedia. This particular time, we made arrangements through Expedia when we booked the vacation...the reservations were not made correctly for transport, flights, etc and we needed to pay out of pocket to correct the mistakes Expedia made just so we could get to our resort. Prior to leaving for this trip, Expedia reps constantly called us at home attempting to upsell the trip. And once at the resort, Expedia reps continued to call our rooms very early in the morning to attempt to sell us excursions, etc. It was very annoying.
We will return to Secrets Montego Bay next year! This is one of our top five tropical resorts!!!!!!!!!!!!

Room Tip: All rooms are close to everything...layout of resort is amazing!
  • Stayed: October 2017, travelled with friends
    • Value
    • Location
    • Service
Thank PIEBOYANDFRIENDS11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2017

We stayed here for Christmas and enjoyed the festivities. Trudean (Front Desk) checked us in and she was a great pleasure. She went over and beyond to accommodate us. We can not get enough of Secrets in Montego Bay. Our holiday was incredible. Rooms are becoming a bit dated and needs some TLC.

Stayed: December 2016
Thank Que1Dagga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2017

My best friend and I stayed at breathless resorts attached to secrets resorts this passed week during dinner we always walked over to eat at secrets because they had a variety of restaurants. Which brings me to SeaSide Grill where we ate dinner 3 times out of five nights we stayed in JA. i had a juicy steak that watered my mouth tremendously and i had to meet the chef himself to thank him for the delicious meal because it was amazing. RoMario the chef of all the nights i ate there was amazing!!!!!! he catered to our every need and even made surprise items at our request that weren't on the menu. He personally brought the food out to us and made sure we were taken care of every night. He is the life of this restaurant and i would recommend his dinning to everyone that visits the resort!! I was sad to leave Jamaica but even more sad i couldn't bring Chef RoMario back to US with me because id love to eat his food every night. This made my experience in Jamaica extra special and i plan to come back very soon.

  • Stayed: October 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Ashley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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