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“Not a great experience for a honey moon”

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Secrets St. James Montego Bay
Ranked #12 of 63 Hotels in Montego Bay
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 18 October 2017

When we signed up, 6 months ago, for our honey moon package we were promised so many things that were included in the package. When we showed up, there was no honey moon basket, there was no towel swan, there were no robes or slippers, we were also denied access to the Continental breakfast, there was also no mini bar set up in our room. We also did not have sun baths on the deck, like we had reserved. We found out a day later that we were not in as preferred guests, which is how we booked our room in the first place. We then went to our concierge to discuss that with her, and she attempted to fix it for us by giving us preferred guest room cards which was supposed to give us access to all of the resorts and additional things as well. We attempted to go to the lounge and we were again denied access telling us that the card given to us just doesn't get us access. Again, we were very unhappy. We then took our VIP access card to breathless to get some food, and again, we were denied access.
Another couple, who we were hanging out with the whole time, left a day before us and they wrote us a letter before leaving. They dropped the letter off at the front desk to be delivered, and the front desk lost that letter.
It's just been one thing after the next. Full of disappointment. Another thing I don't really appreciate at all is how they treat women. When room service, or the cleaning personnel come to the door, they do not want to see or speak to me. They treat me as if I'm a mistress to my husband. It's very rude and upsetting. They look right past me and call for my husband. They great him with smiles and "sirs", but then just bypass me entirely, even if I ask them a question, or simply say hello or thank you.
The only reason I am giving this 2 stars is because the bar tenders at the pool are amazing. If it wasn't for them, we would've left this resort days earlier and just went back home. Those guys actually delivered drinks to our rooms without us even asking for anything. They went out of their way to make sure we were happy.
Other then those guys, the hotel staff and all restaurant staff are not friendly. Hospitality and friendliness is severely lacking. We purchased the honey moon package as preferred guests and did not get any of that.
Bottom line, we will most definitely not be back, and we will definitely turn others away from this resort as well when they talk about going to Jamaica.

Room Tip: It doesn't matter, you won't get there room you reserve
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  • Stayed: October 2017, travelled as a couple
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5  Thank Sharon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 17 October 2017 via mobile

On my last day of honeymoon with my wife. The hotel needs to have a serious revamp. The hotel is dated from the check in desk to the bedroom furniture to the television in the rooms.
During our 2 weeks stay we have had to contact the front desk on six occasions to have the room cleaned and mini bar stocked. The mini bar has only been stocked on three occasions.
Some of the staff seem unhappy to be here and you regularly need to ask for drinks at breakfast and lunch. If you tip well it doesn't really change Much.
The food is very good but on a couple of occasions we had to wait for an hour as the restaurants were over crowded.
We have been bitten a lot by mosquitos and feel the hotel could do more on this front. The pool area is swarming with bugs and is rarely cleaned, the hotel rooms have lot of ants and in the Mexican restaurant we seen a mouse.
The basics let the hotel down as it has a lot of potential but as I mentioned needs an overhaul from top to bottom.

Stayed: October 2017, travelled as a couple
5  Thank MrJohnnieWright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2017

This was our 4th trip to Secrets St. James/Secrets Wild Orchid...needless, to say, it is our favorite. We have stayed at both and one is just as fabulous as the other. My husband and I brought our 3 adult children and their spouses.
Wayne at Bordeaux Restaurant was fabulous! Karen at Baracuda Bar was tops! Susaan at World Cafe was great, along with Chef Patrick!

Room Tip: Upper level rooms have a great view...ground floor is perfect for walking out to pool.
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  • Stayed: October 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank 230Hamilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2017

Our vacation at Secrets St. James was lovely! This resort, and Wild Orchid, are among our favorites when we are looking for an effortless place to relax, eat great meals and feel at peace. The resort is pretty straight forward without a lot of lavish décor, instead, the feel is cozy...right down to the jasmine scented air in the lobbies. There are little bars, a coffee/pastry shop, jerk chicken served along the beach and snack stops in every nook and cranny of this place. The entertainment was nice, mostly because it was out of the way and not too noisy. If you wanted to be in the middle of the action, you could find it easily, if you wanted to stay clear you could easily do so. The food was wonderful and delicious every night with so many restaurants to choose from. We were a little nervous to find out that dinner reservations are no longer accepted, but we had no problem being seated at what ever restaurant we preferred each night. Servers, maid service and bartenders were terrific, polite and made our stay terrific!
The ONLY issue we had with this vacation was booking through Expedia.com! This was the straw that broke the camel's back and we will no longer use them for booking any travel. We had trouble with our last two bookings through Expedia. This particular time, we made arrangements through Expedia when we booked the vacation...the reservations were not made correctly for transport, flights, etc and we needed to pay out of pocket to correct the mistakes Expedia made just so we could get to our resort. Prior to leaving for this trip, Expedia reps constantly called us at home attempting to upsell the trip. And once at the resort, Expedia reps continued to call our rooms very early in the morning to attempt to sell us excursions, etc. It was very annoying.
We will return to Secrets Montego Bay next year! This is one of our top five tropical resorts!!!!!!!!!!!!

Room Tip: All rooms are close to everything...layout of resort is amazing!
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  • Stayed: October 2017, travelled with friends
    • Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2017

We stayed here for Christmas and enjoyed the festivities. Trudean (Front Desk) checked us in and she was a great pleasure. She went over and beyond to accommodate us. We can not get enough of Secrets in Montego Bay. Our holiday was incredible. Rooms are becoming a bit dated and needs some TLC.

Stayed: December 2016
Thank Que1Dagga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Secrets St. James Montego Bay

Address: Lot A59, Freeport, Montego Bay, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet (WiFi) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Business Hotel in Montego Bay
#9 Romantic Hotel in Montego Bay
#10 Spa Hotel in Montego Bay
#11 Top resorts Hotel in Montego Bay
#11 On the Beach Hotel in Montego Bay
#11 Luxury Hotel in Montego Bay
Price Range: ₹ 23,338 - ₹ 46,154 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Secrets St. James Montego Bay 5*
Number of rooms: 350
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Also Known As:
Secrets St James Hotel Montego Bay

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