WOW!!! What can I say about Secrets…. AAAAAmazing !!!!
I am a vivid traveler, and been living out of hotels for some time now (LOL). Recently my employer assigned me a project on the island of Jamaica. This was not a problem since I have gone to the island several times before. Usually when I am deployed to a job, I am place in hotels based on the job site. Nine times out of ten I am placed in a high end hotel, however there are few times that I have been placed in what is known in Jamaica as a Guest house (cant say I like those jobs).
Well, a few weeks ago I went to Jamaica for a job. The job got assigned to me about twenty four hours before departure, unfortunately I was not told about the hotel accommodations until landing in Jamaica. I was told that I would be staying at Secret St. James. Being judgmental, I immediately started to think this was going to be a guest house that clearly reminds me of a Motel 8. I have never heard of this chain of hotel ever in my life, hence the term “Guest House”.
After arriving at the complex, I was amazed at what I saw; a beautiful an elegant hotel. Between getting from the airport transportation to the room accommodation, I had experience a world of customer service that was indescribable. I had totally forgotten that I was on an assignment.
Arriving at my room, opening the door and seeing the room for the first time was like taking in a breath of fresh air. The room was clean, presentable and very welcoming.
Another plus for the hotel, was that it is an All Inclusive hotel. OMG !!! Man there was a never ending supply of everything … Too much to go into …
However, the staff was amazing. No matter who I ran into, everyone was eager and willing to assist me in any way that was possible. Talking about customer service, after a few nights of in house activities and parties, I wanted to go beyond the edges of the hotel. I wanted to go experience the night life in the town, so I hit up the front desk and WOW. I was so impressed with the professionalism of the agent. She made sure that I left and return with no worry in the world. And even after returning, they verified that I was ok. What can I say, It felt like home away from home and the staff felt more like family.
Big shout out to all the Secrets staff members, but a special shout out to Ms Shanique (sorry forgot her last name). But WOW what an agent. Courteous, polite and willing are just some of the words I would use to describe her attitude and attentiveness.
The only one issue that I had with the whole experience was the food. UMMMMM… yeah…. It wasn’t bad but one of the reason why I had decided to venture outside the Secrets parameters was to have dinner. If they can get the food right then GOSH, I do believe that they would be more popular as the other hotel chains.
But “All ‘n’ All” I gave this experience a two thumbs up.
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- Also Known As:
- Secrets St James Hotel Montego Bay