Booked the hotel through my travel agent because the pics of the property looked nice enough and they advertised on their website that their rooms had blackout curtains. This is important to me because its the setting that I prefer to write in. However, when I got to the room, I was greeted by beautiful and bright sunshine coming through my window (not a complaint), however, the accompanying heat was like I was still standing outside. It seems they're so cheap at this resort that they didn't consider that I might have wanted my air conditioning turned on before I got to the room. You would think I hadn't confirmed my reservation before getting there. The blackout curtains to help alleviate this heat were nowhere to be seen. I called the front desk and I told the agent that the main reason I booked this place is because blackout curtains for the rooms was advertised on their website and if she couldn't find me a room that had them, I would be leaving. She put me on hold for about two minutes only to come back and tell me they had no such feature in any of their rooms. Needless to say, I left. What upset me was how removed the manager was from the situation when I got back to the front desk. No apology, no remorse evident, no offering to find another solution. NOTHING. She was just standing there. Its as if they really don't need the business. I wouldn't recommend this place to anyone. Guest relations and satisfaction doesn't seem to be their first priority and judging from some of the other reviews I've read, the only thing they have going for them are their employees.
- Official Description (provided by the hotel):
- Relax Resort is known as "Montego Bay Best Kept Secret" it is the right choice for visitors who are searching for a combination of charm, peace and quietness, and a convenient place for both pleasure and business trips. It is a small, comfortable hotel, situated in Montego Bay. The Relax Resort managers and staff offer an attentive, personalized service and are always available to offer any help to their guests. The hotel is arranged on three floors, without a lift. On the ground floor we have rooms suited for single and families, there is a comfortable open bar where you can sit and drink, eat or just relax while taking in the view. In each room there is also a splendid private balcony where you can get the view of the airport tower and strip, and where you can also relax and emerge yourself from morning on wards in the atmosphere of our botanical garden settings. The rooms are arranged on first, second and third floors with categories ranging from superior, studio, 1 & 2 bedroom apartments. Breakfast and dinner is served in the restaurant or open bar area on the ground floor, and also outside on our little patio at your convenience. The hotel provides free Wi-Fi service in the lobby area but in the rooms at a surcharge. ... more less
- Reservation Options:
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- Also Known As:
- Relax Resort Montego Bay
- Relax Hotel Montego Bay