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“Stayed 1 night, great choice”

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Altamont West Hotel
Ranked #29 of 63 Hotels in Montego Bay
Reviewed 10 May 2012

I stayed here with a friend for 1 evening before going to an all inclusive resort. It was a great choice. The website is irritating and they had some trouble with my reservation, but it wasn't too much of a hassle. Friendly staff, good location for shopping and across from the ocean. The rooms are efficient, clean and surprisingly very comfortable. Breakfast the next morning was pretty good at the attached restaurant. If I needed to stay a few nights in montego bay I would absolutely come here again. I probably wouldn't wanna share the room with more than 1 other person, might be a bit cramped (but the price is really good).

  • Stayed: May 2012, travelled with friends
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1  Thank madammermaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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86 - 90 of 128 reviews

Reviewed 18 January 2012

A recent review mentioned how deceptive the hotel looked from the outside...couldn't be more true. The common areas: front of the hotel, above the parking lot is a nice and comfortable open-air sitting area with a view of the ocean, and rear is an area outside the restaurant near the pool. Again, a nice area. The pool is not that great and I didn't see anyone in it during my stay. And my room: the bathroom was new and modern looking (with a good hot water supply), the beds were clean, and the AC worked well.

The restaurant offers a free continental or Jamaican breakfast. I opted for the traditional continental (eggs, toast, bacon, and coffee) that was surprisingly good. I also have had dinner here, also a pretty good meal and the price was decent. The evening waitress, Stacy, was extremely polite and attendant.

Although I would return, there are a couple of negatives that must be avoided: First, third floor rooms in the building (311,312,313) have no windows to the outside world, and they back up to the meeting area, which can be very loud. Kind of feels like a jail cell (at least jail cells have a desk or area to put your stuff...none here). And then there is the parking...very small lot and it fills up quick.

Overall, a good experience. When I return, I will stay here. Although, only if I can get a room with a window and some sort of desk.

Room Tip: Stay away from the 3rd floor inside rooms....
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  • Stayed: January 2012, travelled on business
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4  Thank Jamie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2012

Although I've stayed at the Altamont in Kingston, this is my first time staying at this hotel in Mo' Bay! The little hotel is deceptive from the outside. I was pleasantly surprised with the common areas, except the pool area. The pool was not clean and it looked to be forgotten about (perhaps because it is December). We decided to walk down to Doctor's Cave beach.

The hotel is older, but the accomodations were nice. Our room (309) had a very nice view of the ocean. We were able to see the cruise ships arriving at Freeport. The room had nicely tiled floors and the king bed was comfortable. The room had a small desk and a flatscreen t.v. Our bathroom was nicely updated with a full size bath (important since we were traveling with a small child). The closet was a great size and there was a dresser inside for your belongs. I loved the fact that the dresser was not taking up space in the actual living area of the room.

Breakfast is included so that's a nice bonus. However, the service of the waitresses lacked. They were slow and forgetful. We ate in the restaurant 3 days and each day they brought one wrong meal to the table. My travel companions didn't mind, but something to consider. They also served 2 people at the table and then 20 minutes later they brought the other 2 meals. ..again, perhaps a course in proper service is needed. The Jamaican breakfast options were great, although some type of basic egg dish would be a nice option.

One last comment, the location is great..right on the hip strip and easy walking distance to shops and clubs. Having said that, the downside is when we retired to our room each night around 2 a.m. we could still hear the crowds, taxis, and other noises from the street.

Room Tip: 3rd floor rooms have a great view.
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  • Stayed: December 2011, travelled with family
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1  Thank natty_gyrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2011

From the moment you walk into this hotel, there is a feeling of being at home and a sense of comfort. While on business in Montego Bay, I chose this particular hotel as it offered an intimate setting and affordable rates. You should expect to receive quality service from a friendly staff. I was happy to find that the staff responded to all my needs and requests in a timely manner and they also gave me very reasonable conference room rates compared to area hotels. The rates are also on par with the amenities and the food was well prepared. Based on a comfortable stay, professional staff and affordable prices, I would definitely visit this hotel again and recommend it to those on vacation as well as business.

  • Stayed: September 2011, travelled on business
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1  Thank Suzanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2011

I'm writing this at 5:20 in the morning because that's when the pounding music from the club next door just shut down. Yes, I know it's on the hip strip, but loud music all night when I'm not partying is a little too much. They provide Internet and a flat screen tv. The common areas are nice with a modern, boutique-like setting, but the rooms are a major step down from that theme.

We had a double bed room which was so small that the door hit the bed when it opened.
The spreads had holes in them and had a questionable odor. I removed those to find yellowing "white" sheets that were as rough as sandpaper. I also noticed a few bugs crawling around. I asked the maid to change the sheets, and they quickly replaced them with a new set of course sheets, but it was still a fitful night's sleep.

The handsome front desk clerk was occupied much of the time chatting with a gentleman friend and seemed annoyed when he was interrupted by basic questions.

We survived the night with a few bites from the bugs and pounding headaches. If you're not partying, save your sanity and book at Decameron down the street. They are just as close to the airport, easy access to clubs, the rooms are massive and they even include food.

  • Stayed: July 2011, travelled with family
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3  Thank shiptravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonahueMobay, General Manager at Altamont West Hotel, responded to this reviewResponded 9 September 2011

Good day -
I write to respond to the recent critique "The bedbugs bite here" .

Firstly, it is true that we are located very close to a couple of nightclubs. It is not normal for the partying to carry on as late as it did on this particular night, but having said that, I must point out that we are located on what is know as the "hip Strip" which is famous for its nightclubs including Jimmy Buffett's Margaritaville, popular hotels, beaches and restaurants. The Miami Herald has stated, "Altamont West is our choice for Budget Hotels on the Hip Strip".

We have rooms of differing sizes, locations and rates. We purchased this property five years ago and have been upgrading constantly but gradually since then. In this business constant upgrading is almost a necessity since without customer satisfaction one's occupancy level decreases. Since we have been in business this is the first time we have had allegations of bed bugs being in any of our rooms. In fact, when the guest called and asked that the spread and sheets be changed, despite the fact that the sheets are brand new (less than two weeks old) which are washed and treated with fabric softener in our inhouse laundry facility, the housekeeper (as well as the housekeeping supervisor) both inspected the spread and found neither any bedbugs nor any evidence of holes or damage in either the spread or the sheets. The guest made absolutely no mention of bedbugs nor discolouration when the housekeepers came to the room. It is possible that any bugs that the guest may have seen in the room could have come from outside of the room when the door or window was momentarily opened. We are in a tropical climate and this is not so strange, whether one stays in a five star Ritz Carlton or a three star Altamont West. However, I strongly refute the allegation that there were or have ever been bed bugs in our establishment.

We have an over 80% repeat guest rate. At any given time most of the guests in the hotel would have been here before. Our level of guest satisfaction is fairly high for a hotel of our size.

As aforementioned upgrading the hotel is a costly and gradual process. Because there is little we can do about the noise factor we have identified soundproof windows which we wiill be installing soon. Despite the high level of customer satisfaction with the product, our rooms likewise are constantly being upgraded.

All hotels which are a part of the Jamaica Hotel and Tourist Association , as we are, are guided by strict inspections criteria given by the Ministry of Tourism with the inspections being carried out on a regular basis by the Public Health Authority and the Tourism Product development Company.

Although a rare occurence here at Altamont West, the Front Desk Staff's behaviour was unfortunate and we apologize for this. The staff member is no longer a part of our team.

We would have hoped that the issues mentioned by the guest in this forum might have been mentioned to Management at the moment of the dissatisfaction so that steps could have been taken to alleviate her concerns (ie. possibly moving her to other more spacious available rooms further away from the noise).

We urge anyone reading these comments to understand that all experiences are but a moment in time.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Altamont West Hotel

Address: 33 Gloucester Ave, Montego Bay, Jamaica (Formerly Belvedere Beach Hotel)
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #29 of 63 Hotels in Montego Bay
Price Range: ₹ 7,498 - ₹ 8,844 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Altamont West Hotel 3.5*
Number of rooms: 31
Official Description (provided by the hotel):
Altamont West is a newly refurbished 31 room boutique hotel located on Montego Bay's "Hip Strip". Situated across the street from the Walter Fletcher white sand beach, and home to the much sought-after "Body Bliss" Spa, the hotel has a swimming pool and free wireless internet. Rates include a Continental Breakfast. All rooms have air-conditioning, CD clock radio, 32" wall-mounted flat screen TV, iron, safe, and hair dryer. A conference room is also on property. ... more   less 
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