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“Honeymoon of our dreams, lovely hotel and staff absolutely brilliant!!” 4 of 5 bubbles
Review of Sandals Carlyle

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Sandals Carlyle
Ranked #14 of 61 Hotels in Montego Bay
Certificate of Excellence
Greenock, Scotland
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Honeymoon of our dreams, lovely hotel and staff absolutely brilliant!!”
4 of 5 bubbles Reviewed 8 August 2012

We stayed at Carlyle between 25th July to 6th August and had a wonderful time, it was our honeymoon and everything was as close to perfect as possible!

Staff: All the staff are great and really do their utmost to take care of you throughout your stay - they really are so friendly and polite - I have stayed all over the world and have not experienced hospitality like I did in Jamaica! Lance the General Manager is a friendly chap and his skills have obviously been filtered down to his staff. All the staff were great but there are several which stood out; Dacia who served us breakfast every morning, she is so friendly and has a great sense of humour which puts you in a good mood for the rest of the day. Sushana on reception, she is so friendly every time Beccy and I passed reception she made conversation with us and paid us compliments at night when we dressed in our best ready for our evening meal. Denise the barmaid along with Devine, these giys were great, my wife even did Denise's eye makeup for her one day this is how friendly and relaxed the staff are.Other staff who were also great included Jevan, Paul, Vanessa and Doreen but all were fantastic!

Food & Drink; Well what can I say all was fantastic, foods to suit all pallets and top quality drink served all day/night - we mostly eat at Royal or Montego Bay but food was equally as good at Carlyle the times we eat there!

Accommodation: when we first arrived we were given a room on the 2nd floor that had no balcony, looked onto the bins at a side lane and had a really basic 80's style bathroom - I immediately complained and we were moved to one of the rooms with a balcony on the 3rd floor, this was done with no extra cost. Would strongly recommend you book 3rd floor as 1st and 2nd floor rooms are the ones that have not had a refurb and are really quite innequate. Overall the room was nicely furnished, had nice view of sea and bathroom was nice but quite small. The rooms are certainly not as depicted in the brochure they are still nice but don't expect 5 star standard or you will be disappointed. It's about 3-4000 dollars cheaper to stay at Carlyle so this is a good incentive and you get full use of facilities at the other resorts, the carlyle is quaint, quiet and romantic and lovely to come back to - service is by far the best at Carlyle out of 3 resorts

We had a great time and will definately be back to Carlyle for one of ouranniversaries - don't let my room review put you off I was only being honest, as realise some people may be expecting them to be fancier than they are. - remember Carlyle is only 4 star and rooms exceed 4 star standard (3rd floor)

Lance make sure you pass on my compliments to all of your staff - from Jamie & Beccy room 308 :)

  • Stayed July 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Jamie_boy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cassie C, Sandals & Beaches Review Coordinator at Sandals Carlyle, responded to this review, 9 August 2012
Thank you so much for your review of Sandals Carlyle. We always want to ensure that our guests have a relaxing and satisfying stay with us and I'm glad you had such a wonderful honeymoon at our resort.

We hope that you return in near future!

Sincerely,
Cassie C.
Review Coordinator
Sandals | Beaches
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,645 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (430)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Toronto, Canada
Level Contributor
2 reviews
5 of 5 bubbles Reviewed 3 August 2012

the resort is great to relax and enjoy your stay. I would say what makes the this a great resort are the people who work here. You can chat with them they are fun, understanding and very helpfull. Also you get to enjoy the other more expensive sandals resorts near by within a 5 min drive on the bus shuttle (no charge).

Also there are some outside restaurents if you have sweet blood bring protection againts mosquitos!

Room Tip: rooms in the middle face the ocean
See more room tips
  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jesus I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Sussex England
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 2 August 2012

wow what can i say! Please please don't listen to the bad reviews, this hotel is fantastic! Yes, it is small, and it doesn't have a lovely sandy beach but what it does have is the most wonderful staff, who always check you are okay, know your names after a few days and go out of their way to make sure you have a lovely holiday! We stayed in a deluxe room over looking the rear gardens, which was great. We did hear a little noise during the evenings but hey after a few dirty bananas and strawberry daiquiris we fell asleep straight away!

Venessa is great during the daytime and will rope you into playing some games, for prizes of course!! Visit William at Nibbles Grill for the BESTTTTTT chicken fajita and jerk chicken, Dacia for a warm welcome and smile in the mornings and Denise for the wonderful cocktails! I cannot fault any of the staff at the Carlyle and would like to thank them all for making this the best holiday my boyfriend and I have ever been on! We will certainly be returning in the near future!

If you are after a holiday that is all glam and glitsy with extremely fast service then maybe think again. Jamaica is so laid back with a 'no problem' way of life, so don't expect things to be sorted there and then. We had a leaking air con that didn't get fixed, but hey! we didn't let it bother us, just enjoyed the sun and the fabulous culture the Jamaican's have to offer!

With regards to the other resorts, the shuttle comes every hour and takes you to the Royal Caribbean and Montego Bay Resort. We preferred the Montego Bay resort as the beach was gorgeous, and it was lively and always had some activity or game going on. Visit Tokyo Joes for dinner- was fab!

If you want to go on a tour I would recommend the horse back ride 'n' swim, it was one of the best experiences! Riding through local villages and countryside on your own horse, then riding a different horse through the warm ocean. An experience not to miss!

Massive thank you Sandals Carlyle!!!! Yeahhhhh Mannnn!

  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Hayley R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cassie C, Sandals & Beaches Review Coordinator at Sandals Carlyle, responded to this review, 9 August 2012
Thank you for your great review of Sandals Carlyle. It's very encouraging when guests post about how excellent our service was and how they enjoyed our comfortable, friendly environment. We always want to meet the expectations of all our guests and I'm happy we were able to accomplish that goal during your stay.

We look forward to your return. Happy travels!


Sincerely,
Cassie C.
Review Coordinator
Sandals & Beaches Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salem, Virginia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 1 August 2012

This was our 3rd trip to Carlyle Inn in Mobay. As soon as we step on the property, it's like we never left; a family reunion - we know their names, and they remember ours. Hugs and smiles as big as the universe itself! We love staying here, all the staff are genuine, caring people. We told the General Manager, Lance that the food here is better than any heads of state or dignitaries have ever eaten! A big Thanks to Chef William Donovan and his staff! The ladies at the Spa are professional and personable. We experienced the couples massage (had one last year too!) and was totally relaxed and rejuvinated! The rooms are nice and the beds very comfortable! The bartenders greet you by name and remember your favorite drink. We have already booked with Kaveen at the Soon Come Back desk for next year! Jamaica is a beautiful country and the people are just as beautiful.

  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank threelittlebirds512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cassie C, Sandals & Beaches Review Coordinator at Sandals Carlyle, responded to this review, 9 August 2012
We are very grateful for your excellent review. After your first two amazing vacations at Sandals Carlyle, I know your third stay with us had a lot to live up to and I'm so glad we were able to meet your expectations. I will be sure to share your review with our General Manager and staff.

Thank you so much for posting such a wonderful review of Sandals Carlyle.

We look forward to seeing you next year!!


Sincerely,
Cassie C.
Review Coordinator
Sandals and Beaches
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winter Haven, Florida, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 27 July 2012

We enjoyed another amazing trip to Sandals Carlyle Inn. While there may not be a public beach, the short shuttle ride to the other resorts provide you with all the daytime beach activities you desire. However, the other two resorts cannot begin to compare to the amazing service of the Carlyle. The staff learn your names on the first day and remember them throughout your entire stay. They become your Jamaican family and provide a type of service that you just don't expect and can't find anywhere else. Sashanna was very helpful throughout our stay and we especially loved Denise & Devenne at the Sunset Bar. We'd recommend this resort to anyone to stay at in the Montego Bay area.

  • Stayed July 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Heather R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cassie C, Sandals & Beaches Review Coordinator at Sandals Carlyle, responded to this review, 9 August 2012
We really appreciate you posting about your wonderful stay at Sandals Carlyle! Providing excellent customer service is very important to us and It is always our pleasure to serve.

Thank you for your review. We look forward to your next visit with us.

Sincerely,
Cassie C.
Review Coordinator
Sandals & Beaches Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sandals Carlyle

Property: Sandals Carlyle
Address: Kent Avenue | PO Box 421, Montego Bay 00000, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Montego Bay
#9 Family Hotel in Montego Bay
#11 Top resorts Hotel in Montego Bay
#12 Spa Hotel in Montego Bay
#14 Luxury Hotel in Montego Bay
Price range (per night): ₹ 19,865 - ₹ 34,610
Hotel Class:4.5 star — Sandals Carlyle 4.5*
Number of rooms: 52
Official Description (provided by the hotel):
•A romantic, intimate atmosphere with personalized service.•The real Jamaican experience; Jamaican smiles and attentive service to make you feel at home instantly.•Small in size yet big on charm and large in value.•Close proximity to Montego Bay 'Hip Strip', where you will find duty free shopping, restaurants, bars and clubs.•24 hour room service for all room levels.•Butler service available for our newly renovated, top category room, the Carlyle Club Ocean View Penthouse.•Complimentary shuttle bus to Sandals Royal Caribbean and Sandals Montego Bay “Stay at one play at three”, where you can enjoy eighteen dining experiences.•Voted Sandals “World's Leading All-Inclusive Company” 16 years in a row.•Voted “Caribbean's Leading Hotel Brand” 18 years in a row. ... more   less 
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Also Known As:
Sandals Carlyle Hotel Montego Bay
Sandals Hotel Montego Bay
Sandals Inn Jamaica
Sandals Jamaica
Sandals Montego Bay
Sandals Inn Montego Bay

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