I've travelled to all inclusive resorts all over the Caribbean and I have no idea how this resort earned a 4 star rating. By all accounts, this is a 3 star resort... and we probably paid a 3 star price tag so although our price was right, I'm not sure I'd stay here again. We were 3 single girls in our late 20s/early 30s and this is how I'd break down the hotel;
***Rooms*** We were upgraded to a Cabana room on the West Wing, which [location-wise] was great because we only had an Oceanfront tower room booked. So, we were right on the beach and literally a step away from the ocean. BUT, the room was dated, damp, and the bathroom was so gross I almost felt the need to shower in my flip flops. Considering our proximity to the beach, and the abnormal amount of rain we experienced while there, perhaps the dampness was to be expected, but packing a luggage full of damp clothes and and finding damp bills in my wallet upon departure was gross. These rooms were also a spit away from the entertainment area... so if you're a light sleeper brace yourself.
*** Food *** There was nothing special about the food- it was average and the same thing every day. I'd put it on par with Cuba food. We looked every day for Jamaican patties and only found them off the resort and at the airport. The Asian a la cart food was good, although extreamely slow. An 8pm reservation kept us there until 11pm. The Italian restaurant was an insult to Italian food everywhere... I ordered a 'grilled vegetable pizza' and it came with cheddar cheese, carrots, and squash...??? It boggles me how I could have read such positive things about that restaurant on tripadvisor before I left.
*** Entertainment/Night Life *** A few times we requested [Jamaican] songs be played onsite and never had one request fulfilled. So while the onsite entertainment was nothing great, this hotel was great at arranging free shuttles to take us into the local clubs. Pier One on a Friday night was an absolute must... probably my favourite in the entire Caribbean. Although we never took advantage of the shuttles to Margaritaville, we heard that Thursday nights there are awesome tood.
*** Activities *** We enjoyed the water slides daily, and it looks like a great resort for children... However, given that it rained a lot during our stay, there were minimal activites to keep us busy while indoor. Some other 3-4 stars in the Caribbean have game rooms, cards, billiards, etc... but not this one.
*** Staff *** While most provided just average service and disposition, some were downright incompetent. There were two instances where we waited in line at the service area or at check-in to ask a question, have it answered, and then told later by another staff memeber that we were ill-informed. Once was to confirm a check-out time, and the other was to ask if Canadian money was accepted. Both times we were told one thing, and then told it was wrong. After waiting by the poolside bar for 5 mintues, we were asked "are you waiting for something?" by the bartender, only to be told the bar was closed.
On that note, special shout out to Steve, Jordi, and Julian for making our trip memorable.
*** Value *** Overall, for the money we paid, I'm not sure how much we can complain about... We paid a 3 star price and got a 3 star vacation.
- Official Description (provided by the hotel):
- Consists of two 10-story Sunrise and Sunset Towers. ... more less
- Reservation Options:
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- Also Known As:
- Sunset Beach Resort Jamaica
- Sunset Beach Jamaica
- Sunset Beach Montego Bay
- Sunset Beach Resort Spa Montego Bay
- Beach Resort Sunset
- Sunset Beach Resort And Spa Jamaica
- Sunset Beach Resort Montego Bay Jamaica
- Sunset Beach Resort Spa Jamaica
- Montego Bay Sunset Beach Resort