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“3rd time was not a charm” 2 of 5 bubbles
Review of Sunscape Splash Montego Bay

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Sunscape Splash Montego Bay
Ranked #17 of 61 Hotels in Montego Bay
Carlisle, Pennsylvania, United States
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“3rd time was not a charm”
2 of 5 bubbles Reviewed 27 April 2012

We stayed at the Sunset Beach Resort from 4/20-4/26. The rooms were very disappointing. They were not real clean and the East side rooms are old and outdated. The beds did not have "comforters' and the blankets all had holes in them. The rooms were kept at 66 degrees and you froze every night! We did ask the maids for extra blankets and they were great with responding to our needs. We love going to Jamaica because of the friendly people, but this sure is not true at this resort. Our grandson hurt his knee and the nurse acted like we bothered her for a band-aid! This is the 3rd time we have vacationed in Jamaica but we will not be going back to this resort. I tried to talk to Manager of the resort Mr. Golden but he was never around. I am easy to please and understand that I would not be getting a 5 star but was hoping for some friendly faces. The Beach food area was great but there was a lady their named Benisha? that was the rudest person I have ever met!! We did not allow the staff to ruin our vacation and we love Jamaica. We took our daughter,son-in-law and grandson for the first time and I am sad to see how we were treated because we always told them how the Jamaicans were so friendly. The water park was wonderful and the weather was great. We will be returning to Jamaica but not this resort.

Room Tip: I heard the towers were remodeled but the East and West area's are very outdated.
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  • Stayed April 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
7 Thank Sandra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MMSunset, Manager at Sunscape Splash Montego Bay, responded to this review, 29 April 2012
Dear Sandra M,

The East side of our hotel (along with Twr A and Twr B) recently underwent a significant renovation in October. Your comments are without merit and contradict that of many repeat guests who appreciate our efforts to maintain our product.... a uniquely Jamaican family resort offering great value to both new and longstanding guests. All rooms have in-room AC temperature controls. Thus, I'm at a loss to hear that we kept the temperature at 66 degrees. Having said that, I must dismiss your comments regarding our staff members whom you chose to name, presumably an attempt to embarass them. Thankfully, I think most Trip Advisor readers can distinguish between reviewers who are unhappy with the hotel, or just unhappy.

Operations Mgr.
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6,205 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,376)
Date | Rating
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  • English first
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English first
Derbyshire, United Kingdom
Level Contributor
39 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 26 April 2012

Stayed for 2 weeks with our grandaughter from the 24th March, traveled with Thomsons from Birmingham. Flight and transfer great only 15mins by taxi. The check in was smooth and within 10mins we were in our room.
The room had not got a great view as it was on the second floor overlooking the front entrance and the harbour, had a great view of the crouse ships when they came in, having said this we were only in the room for an hour or so getting ready after spending the day on the beach and the lazy river. The room was spotless from the start to the end of the holiday clean towels when required and sometimes without leaving them in the bath. We always take our own kettle but the one in the room was more than adiquite, only thing missing was a fridge and a bit more clothing space, asked for more cloths hangers as ther was only 4 had to ask twice but no problem got another 10.
The beaches were beutifull and cleaned every day there is a bit of sea grass and you don`t know what you are stepping on so water shoes are recomended if you dont swim over it. The snorkeling was very good we take our own but you can lone them from the beach, the lads will also take you out to the reef and show you where the fish are went once wth them but it felt like a race wwent on our own and took our time realy good. You can get a kayak nearly any time you wanted after half an hour you were ready to bring it back!!! The lads will also take you out on the mini cats can`t think of the name of them but it looked good. There are life gaurd stations but were only maned once when a cruise ship came in for the day which was a little disapointing.
We never used the swiming pools but looked good we went to the lazey river most days for an hour or so the slides were ok as well overall very good.
The food was very good in the buffet breakfast with the fresh cooked eggs and fresh omletts to your liking and plenty of fillings. the bacon wes great as well plent of choice with fruit and pancakes overall very good. Lunch if you were still hungry loads to choose from but if you just wanted a snack next to the pool where the entertainment was is the place to go the jerk chicken and fries were very good and a good selection other food from burgers to toastes. We booked for the a-la-cart Itialian and the Jamacan at the desk in reception no problem. The italian was great and great service the Jamacan food was very good but the service not as good. Never tried the Asian as the wife is not keen on that type of food but we heard from other people that it was very good.
Our grandaughter went to the kids club the second week every afternoon and wished she had gone the first week as well, The staff really look after the kids and make them feel good. She also went onenight for a film show and really enjoyed it we would recomend this kids club to anyone.
The bar saff overall were great we did not have to wait long at any of the bars for a drink.
We did not see much of the entertainment at night as it started about 9.30 to 10.00 PM and we needed to get some rest after a busy day on the beach, when we stopped for a while it was good and the steel band was great. All in all a very good holiday and would recomed this hotel to anyone with kids.

  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank JIMJOANM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 26 April 2012

My husband and I stayed at this resort April 17-22...we were there for a wedding. This was our third time in Jamaica and both vacations prior were spent at 5 star resorts. Sunset Beach Resort was pretty much what I expected...we were not expecting a 5 star experience, nor did we pay 5 star prices.

There was a room issue when we arrived however I am not sure if that was the fault of the hotel or Sunwing...we are still trying to sort that out. They did send complimentary champaign to our room for the mix up and I thought that was a nice touch. The staff at the front desk were extremely helpful in trying to get the room issue resolved for us. I read some reviews that said the staff at this resort were not friendly or helpful...I find this so hard to believe...all the staff were super friendly, very helpful and extremely hard working! All staff that we spoke with or dealt with were fantastic! The service at this resort is top noch!

The resort is a little run down because it is old. However, it was very clean and well layed out over the property. The rooms were clean and our maid was very thorough. Once we were able to sort out our room issue, we had a Beachfront Cabana room in the West section...we had requested a beachfront room because I would rather not deal with elevators. This room was well worth the extra money! The only small issue we had in this room was hot water and water pressure. Maintenance fixed the hot water issue immediately but couldn't help much with the pressure issue, but we were not too concerned about pressure...not a big deal. We did spend our first night in Tower A on the 6th floor facing the ocean. This room was nice and the view was amazing...if you don't mind the elevator and a bit of noise, stay in the towers. The Beachfront Cabanas were quiet and on ground level or 2nd story.

The food was a bit repetitive, but we certainly did not go hungry. We ate at the Asian, the Italian and the Beach Grill and they were all good. The food was fine.

The beach was rocky, but we are from Nova Scotia...use to that! We did snorkel and it was great...we brought our own snorkel gear. Pools were great too and clean. We even tried the water slides for fun...they were a blast!

We had a couples massage at the spa and it was great...the ladies were thorough and amazing! Staff at the spa were great!

We would probably return to this resort for the right price...

Room Tip: Beachfront Cabana rooms are worth the extra money if you want a quiet room and no elevators.
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  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank TPBFAMILY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
england
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 25 April 2012

hi me and my sisters when to this hotel last year for a wedding ,when we got there it was night time. but at check in they could not find are booking so we had to wait for about 1hour to get sorted ,when they did sort us out they took us to our rooms ,when we got to the room someone else was already booked in there so we had to go back down to the front desk again so they could sort us out with another room, when we got sorted we just went to bed, after a day or two there was no hot water for about 2 days we had to get a washed in the sink i could not belive that we spend so much money for this, other than that the food was good, there is not much of a beach, it wasn't nice. what was nice was watching a moving out side by the pool at night that was great. we stop here for a week it was ok i would not stop at this hotel again because it abit far from the town even thougth it in montego bay.

Room Tip: stop in the main building
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  • Stayed October 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank EnglandA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MMSunset, Manager at Sunscape Splash Montego Bay, responded to this review, 27 April 2012
Dear England A,

My sincere apologies for any inconvenience endured during your stay, your feedback only serves to help us address the issues and much appreciated. Indeed, there was a hot water problem one afternoon due to unforseen cirumstances and addressed same day. We have four beaches to choose from so I am dissappointed and surprised you did not find the right one during your stay. Rest assured our beaches are one of our greatest attractions. Thank you for your comlimentary review of our food. We boast an Italian, Asian, and Jamaican themed speciality restaurants, and our "Bananna Walk" main dining room offering buffet style service. Thanks again for your feedback.

Operations Mgr.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barrie, Canada
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 25 April 2012

We just returned from a week at this resort for a wedding. When we arrived, we were very early (about 10:30a) so we had to leave our luggage until our room was ready. We just grabbed our bathing suits and headed to the pools and beaches. The staff was exceptionally helpful & friendly. Anything you wanted, they would take care of it for you.
We were travelling with our 8 year old, and the water slides were exactly what he wanted. He could play on them all day long. The only thing is if you want to get a seat by the pool, you have to get there at 6:30 am as people stake out their chairs by putting towels on them, and then returning 3 hours later after they have gone back to bed, got up again, had breakfast and returned. A little frustrating, but EVERYONE does it.
My one comment would be that the sound system where the shows are at the main stage is very poor. You can not hear what is going on, it all sounds very "blurred". If there was additional speakers around the room, you may actually be able to hear what is being said. This may actually promote audience participation. People won't clap and get involved if they can't hear what is being said.
The restaurant staff are very hard working. They have pre-shift meetings every day, and it seems to work. They are all very happy in their work, and always have a smile for everyone. Yes, Clinton at the omelette station is the best! But that doesn't mean that the other staff behind the sandwich station and carving station, or pasta bar aren't the best as well. They all work hard! Thank you for that. The specialty restaurants were great. Loved the Italian and the ambience.
The bars are all open at 10am and serve what ever you ask them for. I think they could use another bar tender on the pool bar in the afternoons, as only one server isn't enough to keep 4 sides of a bar happy. Although they do try, an afternoon in the pool at a swim up bar, you don't want to wait 20 minutes for a drink. The drinks were strong, sometimes too much so, but just get another cup of mix, and it's all good!
Rooms are clean. We didn't get our room cleaned every day, but that was our choice. We only needed towels some days. The shower head doesn't put out water very hard, and hot water was not always hot. No problems.
I definately would recommend this hotel for families, as the kids have so much to do. Yes, cruise days (Wednesdays) are very busy, but there are extra buffets set up to accommodate. There is always something for the kids to eat. Wether it being burgers and grilled cheese, to pasta and french fries. Usually the kids are so tired at night, after such a busy day in the pools.
The resort itself needs a bit more upkeep. Coats of paint here and there, additional pool chairs that aren't broken, and a little more TLC and you can improve from a 3 star. Overall, it's fine for a fun filled family holiday.
The wedding was beautiful, at the wedding gazebo. Truly a wonderful day, and no rain! Yeah! Thank you to all of the staff for making our trip wonderful. I even forgot my bathing suit top, and called the day after we left. It was found, and since the bride and groom were still there, they collected it, and are bringing it home for me.
Thanks again!

Room Tip: Had a garden view room. It was very quiet, but a fair walk from the main pool. Beautiful view and...
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  • Stayed April 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank WindsorWeekenders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunscape Splash Montego Bay

Property: Sunscape Splash Montego Bay
Address: Montego Freeport Peninsula, Montego Bay, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Top resorts Hotel in Montego Bay
#14 Spa Hotel in Montego Bay
#15 On the Beach Hotel in Montego Bay
#15 Luxury Hotel in Montego Bay
Price range (per night): ₹ 13,156 - ₹ 27,032
Hotel Class:4 star — Sunscape Splash Montego Bay 4*
Number of rooms: 306
Official Description (provided by the hotel):
Consists of two 10-story Sunrise and Sunset Towers. ... more   less 
Reservation Options:
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Also Known As:
Sunset Beach Resort Jamaica
Sunset Beach Jamaica
Sunset Beach Montego Bay
Sunset Beach Resort Spa Montego Bay
Beach Resort Sunset
Sunset Beach Resort And Spa Jamaica
Sunset Beach Resort Montego Bay Jamaica
Sunset Beach Resort Spa Jamaica
Montego Bay Sunset Beach Resort

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