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“Great vacation with young kids”

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Sunscape Splash Montego Bay
Ranked #19 of 63 Hotels in Montego Bay
Certificate of Excellence
San Francisco, California
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great vacation with young kids”
Reviewed 23 April 2012

If you're traveling with little ones, this resort has it all - nice beaches, good pools, a fun water park, a good kid's program, and decent food available all the time. And, all at a reasonable price. Don't expect a 5-star resort (you're not paying for a 5-star resort) and you'll have a lovely time.

ROOMS: We stayed in the W wing, next to the water park and were really happy there. Just steps from the best pools at the resort and really quiet at night. Bonus: we even had a view of the ocean from our balcony, although we hadn't paid for an ocean view. These rooms aren't in the towers and they have lovely gardens and a nice Caribbean feel. While I thought they were a little run-down when I checked in, by day 2 I just thought they had character. Only negative is that these rooms are pretty far from the restaurant and rest of the resort, but that's why they're quiet, so I'll take that trade-off.

BEACHES: A few to choose from: when we had the kids with us, we went to the smoother, easier to play in the water and build sand-castles beach (the main one). This is the one with the nice reef offshore. But, even closer to shore, near the rocks, kids can see starfish and sea urchins and tropical fish. Cool. When we were just us adults, we went to the adults-only beach which was so quiet and relaxing and had lots of shade trees and chairs available. We never used the nude beach, but saw some pretty happy people come and go from it.

We enjoyed the snorkling in the bay - but would have prefered to go out and look around at our own pace. Unfortunately, you can only use the resort's equipment if you go with a resort group. If I went back, I'd bring my own equipment. It can be bought at the resort store, but at a steep price. Speaking of which...

RESORT SHOP: Has everything you need or want - but (understandably) VERY expensive. They know they're your only option, unless you want to blow 3 hours of your vacation (and $10 per person) on a shopping excursion to town. For example: $12 for 10 diapers. Yikes! Bring your own sand toys, sun screen, diapers, etc.

POOLS and WATER PARK: Exceeded our expectations, probably because the water park staff are so laid back and cool. They allowed our 2 year old to go down the slides on her daddy's lap and our 6 year old to use a floatie on the slides, too. They LOVED it. We spent many, many happy hours there. The lazy river and fountains were really fun to play in, too. And, the pool there starts out really shallow, so it's a great place for toddlers. The kiddie pool (near Club Mongoose) has a smaller slide to get the kids used to water-sliding before hitting the big slides.

FOOD: The buffets were decent and had good hours, and if our kids were hungry at off hours (or we wanted to feed them early so we could have a date later), the burger/ jerk chicken shack was open when the buffet wasn't. I'm not too picky about food, and I thought there was a good variety - everybody was happy. Drinks service was spotty, but I can get up and get my own Diet Coke or coffee if I need to, so no big deal. We also enjoyed the 3 sit-down restaurants, but thought they were better without the kids because the service was "relaxed" - nice without kids, but slooow with kids. The Asian restaurant was okay. The Italian one had good atmosphere and okay food. The Caribbean one had great service and great food.

Oh - and we loved the bars! Nicely spaced out over the resort, rarely crowded. My kids enjoyed Shirley Temples and banana smoothies while we enjoyed all that delicious rum.

CLUB MONGOOSE: Will watch your kids (ages 2-12) while you and your spouse have some time alone. What's not to love? Check the board outside the club to see when they have activities planned. My kids attended birthday parties, sand castle building contests, and other fun events. At times, it's just "free play" which amounted to my kids watching TV - but I didn't really mind, because they were so tired from swimming, they needed the down-time. They also have evening hours - but sometimes they are shortened or eliminated because of kid-friendly evening entertainment - so, check the board before you schedule a date-night. The staff at Club Mongoose were so friendly and sweet with my kids. They loved it there.

To address other reviewers' concerns:
Yes, the resort could use more (and non-broken) beach chairs and umbrellas. But, we were always able to find chairs, if not shade. The beach and pools never felt crowded to me - except for the day Carnival Cruises came in (just one day of seven). The resort adds extra bar space and buffet space to accomodate the extra people, but they can't add pool and beach space. If coming again, I'd find out when Carnival is coming in and book my trip to Dolphin Cove or Dunn's River Falls on that day.

Some background so you know where I'm coming from: I traveled with my husband and two kids (ages 2 and 6) in April, 2012. We live in California and have traveled a lot to beaches in Hawaii and Thailand, but this was our first trip to the Caribbean and first time at an all-inclusive.

Room Tip: E Wing rooms are very removed from everything except beautiful gardens and quiet beaches - perfect i...
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  • Stayed April 2012, travelled with family
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3 Thank DK1969inSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Newark, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 April 2012

i was there from the 15 -19 me my hubby n two kids we had a ball the room was great the beach was great the food can be better.the staff was very nice. the bartender was ok but sumtime they act like they got mad if u didnt want rum n your drink i like sluch drink to mon...

Room Tip: CHOOSE THE OCEAN FRONT NICE N Quiet.rooms on the southside is grat
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  • Stayed April 2012, travelled with family
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Thank sherizada b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Uxbridge, Canada
1 review
Reviewed 23 April 2012

This was our first family trip to Jamaica and to this resort. We found the rooms in our building were nice and kept clean by the maid service. Food was very good and the jerked chicken was delicious. The bar tenders were entertaining and the wait time wasn't bad, On Monday's, there was an event held in the main lobby area to welcome the new guests which included music, coconut and melon drinks , along with appetizers. The week we were there, there was a fashion show as well. The beach was good and you can snorkel out to the reef in a few minutes from the resort. Overall we thought the resort was good and excellent for kids.

  • Stayed March 2012, travelled with family
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Helpful?
Thank laserquest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monroe, Connecticut, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 April 2012

This was our 8th time back to Jamaia but only our 2nd time at Sunset and would never return again. This resort is a 2 star and don't let anyone tell you differently. We have stayed at many resorts in Jamaica from Mo Bay, Ochos Rios, Runaway Bay etc. and will continue to vacation in Jamaica. Love, love love Jamaica! I have never experienced such rude, unaccommodating and inefficient staff in all of our stays in Jamaica. From the front desk ( which were the rudest and most unfriendly) to some of the bar staff. The buffet wait staff was very friendly but didn't do their job at all. You would wait an hour just for a glass of water. It got real old real fast and the food was not very good! The entertainment staff was awesome! We were a group of 10 people that had to make the best of our vacation and that is exactly what we did. A lot of reviews say it's affordable, I think it's very expensive for the resort that it is! I have paid much more at other resorts in Jamaica but have gotten much more for my money. READ REVIEWS very carefully, don't stay here! Pay a little more and stay somewhere else. Hilton Rose Hall was worth the money....just saying! Boscobel Beach too !

  • Stayed April 2012, travelled with family
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Helpful?
2 Thank Carin O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 April 2012

There were 25 of us that went to Sunset Beach for our DW on Feb. 29 and the resort was a perfect size. It was big enough that everyone could either be at one of the 4 pools or the beach, but always be able to find each other. Our group stayed in Tower A which is the Sunquest Tower and I believe may have the better rooms within the resort. We stayed in the Jr. Suite, but Ocean Front, Ocean View and Standard rooms were all booked and everyone was pleased with their rooms. The Jr. Suite had a large sitting area, bthr with separate shower and jacuzzi tub, bdr w/ walkin closet and vaniety table. There was also a small kitchenette incl. glasses, plates and bar fridge (fridge is not stocked). The room was clean. The view was fantastic (we had a corner suite which had full view of ocean and of the bay which the cruise ships port). There was a small issue with checkin for one couple and some bar staff were a bit rude, at first, but other than that, staff were helpfull and friendly.

There was a great variety of food at the buffet for breakfast and dinner. There were no complaints about the quality or flavour. For really good Jerk Chicken, go to the Grill by the ping pong tables. The Italian and Asian restaurants were really good as well.

People did go out early to reserve lounge chairs but by mid day there were always chairs to be found around the pools or beach areas. There were really 4 beach areas, two in front of hotel, a topless beach and a "natural" beach, but these two beaches were beyond a shrub fence so there was privacy. Beach and pool areas were clean. Hot tub was dirty most of the time, probably from sand, but staff did check it and closed the hot tub when necessary. Waterpark was enjoyed by everyone. The lazy river was a hit. Must try drinks....Purple Rain and the Dirty Monkey.

If you enjoy snorkelling a few members of the group who snorkel/scuba dive a lot said it was the BEST off shore snorkelling they ever swam in. There was a wide variety of sea life and coral- the resort sits in front of a large coral reef which you can swim rather far out into the sea without knowing it. Be careful of the sea urchents, not the poisonous kind, but just a lot around to step on.

As for the wedding...the easiest thing I've ever done! Big shout out to Tenesha, our fantastic wedding planner. She took care of everything, sourced out cake decorations, dealt with other rude hotel guests and most of all made our wedding wonderful! We booked the Bliss Package, but of course had a few upgrades that included the wedding dinner, entertainment, photos and flowers. We got married at the gazebo. Our first choice initially was the beach, but the two beach locations were too public. The Gazebo was located in the garden, but the ocean was still in the background. Only -ve, the guests sit out with the sun in their face. Rev. Thompson was fantastic. He was serious, but funny at times. Omar took our photos. If there were any specific photos you wanted, he'll make sure that he gets them.

Overall, we could have easily stayed for another week. With that said, we hope to go back to Sunset Beach Resort again!

  • Stayed February 2012, travelled with family
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Helpful?
1 Thank Robin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunscape Splash Montego Bay

Property: Sunscape Splash Montego Bay
Address: Montego Bay, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Top resorts Hotel in Montego Bay
#16 Spa Hotel in Montego Bay
#17 On the Beach Hotel in Montego Bay
#18 Luxury Hotel in Montego Bay
Price range (per night): ₹ 9,986 - ₹ 40,137
Hotel Class:4 star — Sunscape Splash Montego Bay 4*
Number of rooms: 306
Official Description (provided by the hotel):
Consists of two 10-story Sunrise and Sunset Towers. ... more   less 
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Also Known As:
Sunset Beach Resort Jamaica
Sunset Beach Jamaica
Sunset Beach Montego Bay
Sunset Beach Resort Spa Montego Bay
Beach Resort Sunset
Sunset Beach Resort And Spa Jamaica
Sunset Beach Resort Montego Bay Jamaica
Sunset Beach Resort Spa Jamaica
Montego Bay Sunset Beach Resort

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