This little hotel is nice. The staff were friendly and helpful, and there was a guard at the front gate for added security. The rooms where clean, air conditioned, flat screen TV's, full bathroom, refrigerator, and a safe. There was a workout gym outside near the very clean pool. Drinking water coolers and wifi were both in the common areas. Also a restaurant that served a delicious full breakfast, lunch and dinner was also onsite.

I have stayed at the Palm Inn a few times when I need to be near the airport. It is clean and the front desk staff is always very friendly and accommodating. (and they tolerate my basic Créole skills)
I have never had a problem booking in advance. The communication is very efficient and replies are prompt. There are coffee machines in the room which made me VERY happy, however there were no filters and no coffee to put in them. I asked the restaurant and they gave me a coffee cup of grinds after I asked a few times where I could get coffee and filters. So, I ended up using a paper napkin and creating a make-shift filter. (yes, i needed a coffee that badly) I would recommend either advising visitors they need to provide their own "supplies" for the machine or actually providing them.
Second comment would be that if you wanted to "lounge" by the pool there isn't a lot of room. You can sit and recline in a chair but there are no loungers per se. Not a deal breaker by any means, just a heads-up. The breakfast is wonderful!!!

I've been staying at the Palm for a few years now when I'm in Haiti. The staff is wonderful and the grounds are beautiful. I'm always very well taken care of and comfortable staying here. I would recommend this hotel every time.