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Reviewed 20 September 2017

It was a great trip and I will recommend anyone. If it wasn't for the hurricane I think it would've been a much better trip. I really enjoy it and I am looking forward to return again. The staffs were excellent.

  • Stayed: September 2017, travelled solo
    • Value
    • Location
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Review collected in partnership with Barcelo Hotels & Resorts
Thank N1868EVgeorgeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcos C, Director General at Occidental Caribe, responded to this reviewResponded 22 September 2017

Dear Guest,

Thank you for the great feedback of your recent holiday experience at our hotel, guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay, and we look forward to serving you again in the future.

Best Regards

Director
Occidental Caribe


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2017

This was a horrible choice for our honeymoon. Staff were rude and not helpful. There were many times that we asked for items to be replenished and they said they would but it never happens. The food was awful. There wasn't much variety on the buffet and the a la carte restaurants weren't much better. The staff was not friendly and would just point instead of offering directions. The property also has times shares and those individuals hang out by the buffet at all meal times and harass you about going to a presentation non stop.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank duddyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcos C, Director General at Occidental Caribe, responded to this reviewResponded 22 September 2017

Dear Guest,

We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks.

It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us, we appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed.

At Occidental Caribe we know that meals are an important aspect of our guests' overall holiday expérience therefore we will make sure to take your comments into account to improve in this aspect of our services.

Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future.

Best Regards

Director
Occidental Caribe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2017

It was nice
Couple of mishaps
Like couldn't get in my room for two days
Never received ice
Had free mini bar never restocked with beer had to call
Sheets felt wet every time I layed down on them......

  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Barcelo Hotels & Resorts
Thank G8899BJpatriciac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcos C, Director General at Occidental Caribe, responded to this reviewResponded 22 September 2017

Dear Guest,

Thank you for sharing a review of Occidental Caribe, it does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service, please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention.

We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Best Regards

Director
Occidental Caribe

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Reviewed 19 September 2017

Stayed at the Occidental Caribe hotel Monday September 11, 2017. Upon arrival we were surprised to see that the main pool and the kids water park were under renovation which was the only reason why i choose this hotel. Spoke with the Air Canada representative Carlos who arranged for a free upgrade to the Barcelo Bavaro Palace resort. Thank you Carlos. You saved my vacation.

As far as this hotel, on my very short stay, i noticed really old facilities, leaky bathroom ceilings, less than average food. Some waitress and bartenders were not friendly at all

Overall this hotel might have been decent back in the day but it needs some serious upgrades and maintenance.

Would not return

Room Tip: Stay away from the main lobby/buffet area if you want a quiet room
  • Stayed: September 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank RedShorts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcos C, Director General at Occidental Caribe, responded to this reviewResponded 22 September 2017

Dear Guest,

In Occidental Caribe we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics.

It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us, we appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed.

Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future.

Best Regards

Director
Occidental Caribe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2017 via mobile

Hola!! 2nd time staying at this hotel and allready planning my next trip. Great staff and the entertainment is even better. 5 stars and a shout out to DJ Rubioformula who keeps everybody happy with his music. Can't wait to go back see you soon!!

Stayed: September 2017, travelled with friends
Thank Virgie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcos C, Director General at Occidental Caribe, responded to this reviewResponded 22 September 2017

Dear Guest

Firstly we would like to thank you for choosing our Occidental Caribe hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Regards

Manager
Occidental Caribe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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