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Reviewed 4 weeks ago

My wife and I just returned from a fantastic week at this Resort. The suites are located within easy walking distance of a beautiful white sandy beach. The restaurants (a different one each night) had delicious food and great service as did the breakfast and lunch buffets. We were with cousins (all of us were in our late 70's); when we went to the buffets there were at lest 3 servers (Abraham, Yenny & Jesus) that saw us coming, prepared our table and took care of us every day we were there. One evening I wasn't feeling well and went to see the on site doctor who noted that I had a high fever among other things; went back to the suite took a Tylenol & went to bed. Vladimir Rodriguez, from Public Relations, brought some Gator Aide He kept in contact with me to make sure every thing was okay - which it was.

The people that work at the Resort are always happy and willing and wanting to help. They provide unbelievably great service!

I highly recommend the Paradisus Palma Real for a happy, relaxing vacation!

Stayed: November 2018
1  Thank Jonny673
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roam788024, Guest Experience Director at Paradisus Palma Real Golf & Spa Resort, responded to this reviewResponded 3 weeks ago

Dear Jonny,

Your words honor us and encourage us to continue our hard work. It is truly a pleasure to know we achieved our purpose of offering you an unforgettable experience during your recent trip.

Thanks a lot for your sincere appreciation of our facilities, services, accomodations, gastronomy and the warm and friendly attitude of our team. For that matter, we will gladly pass on your comments to Abraham, Yenny, Jesús and Vladimir.

We really hope you are well at the moment. Hopefully, we will be welcoming you back in the near future.

Warm Regards,

Guest Experience Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Our daughter chose Paradisus Palma Real for the venue of her destination wedding. It was a week in paradise with perfect weather. The wedding went off without a flaw. The resort is beautiful and everything is nearly spotless. But it's the people who make it absolute paradise. From the gardener who dropped what he was doing to show me honeybees on the flowers when I told him I was a beekeeper, to Martin who set up a perfect cabana on the beach every morning, to Abraham and Jasmine just a couple of the servers who remembered our names and favorite drinks. For an over the top experience pay the little extra for royal service and get a butler like Yohelvi who made all our reservations at the perfect restaurant every night, stopped by with little trays of meat and cheese or chocolate covered cherries, would prepare a jacuzzi when we came from the beach and even made sure my shirt was perfectly pressed the day of the wedding. It was one of the best times we ever had.

Stayed: November 2018, travelled with family
Thank C2342AGscottm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roam788024, Guest Experience Director at Paradisus Palma Real Golf & Spa Resort, responded to this reviewResponded 4 weeks ago

Dear Guest,

It is such an honor to read your amazing review and realize how much you enjoyed your vacation time and daughter’s wedding at Paradisus Palma Real. We appreciate all your beautiful words regarding our facilities, but, most of all, we are delighted to hear your comments regarding our team. We are proud of their hard work and kind attitude and, for that matter, it will be a pleasure to pass along your compliments and gratitude to Martín, Abraham, Jasmine, Yohelvi and our gardeners. They will be thrilled!

We count ourselves lucky for guests like you and look forward to welcome you back, hopefully, in the near future.

Warm Regards,

Guest Experience Director

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Reviewed 4 weeks ago via mobile

We have spent an amazing 5 days here. Sadly, we are leaving tomorrow. Everything has been wonderful. From the Royal Service check in to the service from everyone at this resort. Our butler, Argenis Romero, has done a fantastic job! He has anticipated our needs and made everything extra special...from the chocolate covered strawberries to the dinner reservations. He really goes above and beyond for guests, and he knows who and what to refer you to. We have been happy every step of the way. Martin, our server on the beach, had our bed and chairs set up every day. He serves everything with a smile. Our servers at Palazzo, Jose and Gustavo, have been gracious and so helpful and accommodating. Johnathan at Rare and the servers/show at Bana...everything here is outstanding. Tourism is the number one industry, and the people of this country are kind, gracious and really know how to take care of their guests. You won’t go wrong staying here, and Royal Service is just the way to go! Service is outstanding.

Stayed: November 2018, travelled as a couple
Thank nancygP3693AM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roam788024, Guest Experience Director at Paradisus Palma Real Golf & Spa Resort, responded to this reviewResponded 4 weeks ago

Dear Nancy,

I am so glad to hear of the wonderful time you had during your vacation time at Paradisus Palma Real. We strive to offer you a memorable experience and it is an honor to know we achieved our purpose during this trip.

We would like to extend our gratitude for your sincere appreciation of the warm and courteous attitude of our team. They are one of our greatest assets and, for that matter, we will gladly share your compliments with Argenis, Martín, José, Gustavo, Johnatan and all the servers at Bana. They will be thrilled!

Thanks for your beautiful words regarding our country and its people. We look forward to welcome you back, so we can offer you the outstanding service and unforgettable experience you deserve.

Warm Regards,

Guest Experience Director

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Reviewed 4 weeks ago via mobile

We had an excellent second anniversary at the resort. The royal service is worth the extra expense due to the butler service and Palazzo restaurant. Faustino was a great butler who catered to our every need. The only negative was the room service food/menu. I thought it was below par.

Stayed: November 2018, travelled as a couple
Thank clayc106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roam788024, Guest Experience Director at Paradisus Palma Real Golf & Spa Resort, responded to this reviewResponded 4 weeks ago

Dear Guest,

We would like to take this opportunity to thank you for choosing our resort to celebrate such an important occasion as your anniversary. Furthermore, we appreciate the time you invested to share the details of your experience with us.

We are glad to hear of the outstanding service you received from Faustino. He is truly a gem and we will gladly share your comments with him.

On the other hand, I apologize if you did not appreciate the quality of the room service menu. I am sorry to hear this and would like to assure you that your words will be discussed with the department involved.

We really hope to welcome you back in the near future, so we can offer you an unforgettable experience.

Warm Regards,

Guest Experience Director

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Reviewed 4 weeks ago

We visited the Paradisus Palma Real October 28-November 2nd. My husband and I took our two daughters who are 12 and 17. We had an amazing time. The resort was gorgeous and so very relaxing. There resort was practically empty until Thursday and we loved the laid back atmosphere. We stayed in Villa 35 which was a fantastic location. Close to the beach, the buffet and the pools. The beach was gorgeous except for the seaweed, which they cannot control. We enjoyed every restaurant , including the Buffet. Our kids loved the OLIO restaurant and my husband and me found the steakhouse to be amazing. We also had some amazing waiters and wait staff. John, and Alicia , a hostess, stand out quite a bit. We did have some issues getting all we needed with housekeeping, but the last few days we got it ironed out.
We LOVED the daily activities and the recreation/entertainment staff. Jean Michael, Renaldo were awesome and interacted with our kids well. We will definitely return to this resort again. The King of Pop show and the Dominican celebration night were our favorites in the evening and the kids loved dancing at the Gabi Beach bar after the evening shows. The Dominican was gorgeous. We have stayed at four other all inclusive resorts in different locations. The Dominican and Paradisus Palma Real are by far our new favorites!

Room Tip: Villa 35 was close to everything; not an ocean view but a beautiful garden view. No golf cart/shuttle rides to get to the beach.
  • Stayed: November 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Holly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roam788024, Guest Experience Director at Paradisus Palma Real Golf & Spa Resort, responded to this reviewResponded 4 weeks ago

Dear Holly,

Thanks a lot for your sincere feedback, we are truly delighted and honored by your kind words.

It is a pleasure to know you enjoyed your trip at Paradisus Palma Real and, in this sense, we thank you for your appreciation of our facilities, services, accomodations, gastronomy, activities and the warm and friendly attitude of our team. In this sense, we will gladly pass on your comments to John and Alicia.

We count ourselves lucky for guests like you. Hopefully, we will be welcoming you again in the near future.

Warm Regards,

Guest Experience Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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