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Reviewed 15 October 2017 via mobile

I stayed 6 nights with my family and friends. What I could say about this resort is that they tried. They try to make it a good experience, they try to maintain the hotel, they try to offer good service, but unfortunately they don’t quite hit the target. The staff tries to be friendly, but I’m pretty sure they are overworked and tired. If you find someone offer great service it’s because they take it upon themselves to do so since I’m sure there is very low standards throughout the resort.
Now, the water park was amazing. Kids loved it! They are very strict with the rules, it could get annoying, but at-least you know they are watching and they actually care, unlike the bar tenders at the bars. I would hate to package all personnel into one category, but almost every bar had someone who hated what they do. On the other hand there were some who went all out to take care of you.

Shoutout to Jose from the Excursions. Super nice and honest! The dolphin experience was mediocre, but not his fault. He is super nice and helpful.
I highly recommend the buggies! Well worth it! Much better to deal directly with the buggies company rather than an excursion representative. $$$

Stayed: October 2017, travelled with family
2  Thank Omar P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2017 via mobile

We are into our second week here at Memories Splash. This was a replacement holiday for our Cayo Coco package but Maria devastated the airport and hotel.
This is a very well run resort and for the price we paid,admittedly off peak, is truly great value for money.
The room is huge with whisper quiet air conditioning and free mini bar and room safe. It is cleaned every day to a very high standard and all minor issues (hairdryer not working ) have been sorted out promptly and effectively. It must also be noted that towels are plentiful and fresh daily.
The bathroom is spacious and the shower/bath easy to adjust for nice temperature. There is a little balcony with a table and 2 chairs. Coffee /tea making machine works well and overall a lovely room to be in. The channels on the TV are a bit limited (mainly Spanish/Russian) but that is not a bother as the internet is free and fast.
Will give a full review when we get home but so far we are having a wonderful holiday at Memories Splash.

Stayed: October 2017, travelled as a couple
5  Thank malcolm l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2017

Very nice family resort. It is owned by Royalton so you will get pressured into buying into their company but if you decline they leave you alone. Water park was great. Pools were great. Kids from 3 months to 18 yrs old. No 20 something's at all. Great beach area with food and bar handy. Only 5 mins by tram. Food was very local but bland. Bars were always open. A great family destination.

Stayed: August 2017, travelled with family
Review collected in partnership with this hotel
1  Thank jmest25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2017

We truly enjoyed our stay at Memories Splash! The staff was great, fast check in and check out, great food and drinks. Lots of entertainment and activities.. beautiful shows and pool entertainment! room is big and everything is at walking distance. Also have access to the Royalton Hotel. Awesome pool party!! Awesome vacation!

Room Tip: Keep room service open 24/7!!!
Stayed: August 2017, travelled as a couple
Review collected in partnership with this hotel
2  Thank glendarondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2017

It was our first vacation with the family to that hotel and it was an excellent experience. The hotel and the service was awesome. We had a good experience and we are willing to go back. The employees were also excellent and well prepared to satisfy the visitors.

Stayed: September 2017, travelled with family
Review collected in partnership with this hotel
1  Thank griseler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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