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samanthacoles1

Try a different resort

1.0 of 5 bubblesReviewed 4 weeks ago
This resort is old and not updated ,the staff is not accommodating unless you get really angry, they pretend to not understand requests. The Electricity went out in my room every day that we were there.
End, we kept requesting a different room. They would not change our room because It would eventually come back on The rooms were not clean. We had a total of fourteen guests in eight different rooms And there was issues with almost all of them
Date of stay: June 2024
1.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
E-concierge Manager, General Manager at Breathless Punta Cana Resort & Spa, responded to this review
Responded 3 weeks ago
Dear samanthacoles1:

Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve.

Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.

Kind regards.

Omar Saavedra
General Manager
Breathless Punta Cana
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 4 weeks ago

Our stay at breathless was Amazing! Mainly because of Yimi R. that took care of us throughout our stay. He went above and beyond to make sure we had our reservations for dinner, golfing and the spa. Anything we needed he was able to take care of for us so we could have more time to enjoy our vacation. Every morning he sent us a text message with events and times for what was going on that day.so we didn’t have to guess or try and figure it out. I truly am greatful we got such an amazing person like Yimi.

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Miguel V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
E-concierge Manager, General Manager at Breathless Punta Cana Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear P456YVmiguelv:

Receive our gratitude for allowing us at Breathless Punta Cana to host you. Your feedback is very important to us and we really appreciate the time that you have spent on completing your review here on TripAdvisor. We are glad to hear you had such a great stay with us. We strive to provide excellent service to our guests; we will certainly share your kind comments with our colleagues.

Best regards,

Omar Saavedra
General Manager
Breathless Punta Cana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

The place is very nice, it is clean, elegant and very good food. The shows at night are bad; noisy music and American shows that one sees in clubs in the USA and we would want to see different and local things from the Dominican Republic and there are none

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank oscarmando
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
E-concierge Manager, General Manager at Breathless Punta Cana Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear oscarmando:

We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.

Greetings,

Omar Saavedra
General Manager
Breathless Punta Cana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Overall great place. Food was great. Drinks were decent. Beach was beautiful. Staff was friendly. Didn’t get to try the Mexican restaurant because it was only open on Mondays

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank terrybE2477VM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
E-concierge Manager, General Manager at Breathless Punta Cana Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear terrybE2477VM:

Thank you for taking the time to share your comments on TripAdvisor. It was a pleasure being your host during your recent gateway. Your comments motivate us to keep providing our guests with top quality service they deserve.

Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the near future.

Kind regards.

Omar Saavedra
General Manager
Breathless Punta Cana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

The resort was very nice and clean. Staff was attentive. Our concierge Joel took the best care of us! Booked all of our reservations, escorted us, filled anny special request and just really made us feel like royalty. Murphy st the Xhale lounge was very friendly and made great drinks. Angel the poolside waiter also took great care of us.

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Eric S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
E-concierge Manager, General Manager at Breathless Punta Cana Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear ericsB24020N:

Thank you for taking the time to share such a detailed overview of your stay through this means. Our guest’s feedback is truly appreciated in our constant commitment to improving our service levels. Thank you for taking the time to commend the service from our Team, we are happy to read that we were able to exceed your expectations and that you have truly enjoyed our facilities and services.

We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.

Kind regards.

Omar Saavedra
General Manager
Breathless Punta Cana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

The beach service was incredible! Juan was the most accommodating server/ bartender we ever had. He was eager to suggest drinks, answer our questions and explain things about the local culture. Juan has incredible service skills and made our vacation incredible…he always made sure we were comfortable and that we had everything we needed. We will miss him…

Date of stay: June 2024
Trip type: Travelled with family
Thank Brenda D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
E-concierge Manager, General Manager at Breathless Punta Cana Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear E9659TPbrendad:

Thank you for taking the time to share your comments on TripAdvisor. It was a pleasure being your host during your recent gateway. We are glad to know that you had a truly memorable experience. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the near future.


Regards.

Omar Saavedra
General Manager
Breathless Punta Cana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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