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Reviews (5,967)
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Reviewed 6 April 2018 via mobile

Thoroughly enjoyed our family vacation to the Paradisus Punta Cana. We stayed at the Reserve Family Concierge, great location in the sprawling resort.

Though the resort seems to be a bit older, the layout is great. We loved the open lobby, great pools, and wonderful landscaping throughout. Gorgeous beaches await, and the resort team works hard to take care of their guests.

Couple of areas could be done better -

Food is okay (don’t fall for the worlds best burger at The Grill), but Passion is a must do (and well worth the extra price). The buffet restaurants (Naos and Gabi) are great, others like Mole - billed as an authentic Mexican restaurant - disappointed .

Staff is friendly, though service was spotty at times.

The MELIA App was confusing.

Overall though, our 8 year old son loved it and already is asking to go back .

Stayed: April 2018, travelled with family
1  Thank 347chicago2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, Director de Relaciones con Clientes at The Reserve at Paradisus Punta Cana, responded to this reviewResponded 7 April 2018

Dear Guest,

Warmest Grettings from Punta Cana,

I would like to thank you for letting us know that you have a good experience during your vacations at our Resort. You have to know that here in The Reserve at Paradisus Punta Cana we have a commitment to provide quality service beyond our guest’s expectations.

I appreciate that you took the time to write and let us know your comments on the staff and the hotel and also for bring to our attention these points of improvement that help us to be better everyday .

I look forward to hosting you again at Paradisus Punta Cana Resort.

Sincerely,

Rafael Megias
Guest Experience Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

This is a nice resort, but other than housekeeping and concierge positions, most of the tipped jobs are held by men. You can help “tip” the balance by provide by gratuity to some of the many women on staff (hostesses, kids zone, water/coffee staff) etc.

Other thoughts... I would love to see the “reserve” section, including kids zone moved to the beach. The melia app should be functional. I don’t want to need a concierge to make a dinner reservation, get a beach chair etc. This is an artificial “perk.”

Drinks, beach and overall property were beautiful. Kids zone needs more activities (a la club med). Kids don’t need to spend vacation time playing video games. How about a treasure hunt, sand castle competition or soccer game?

Stayed: April 2018, travelled with family
3  Thank WorldSkwirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, Director de Relaciones con Clientes at The Reserve at Paradisus Punta Cana, responded to this reviewResponded 6 May 2018

Dear Worldskwirl,

Greetings from Punta Cana.

We regret the situation experienced and the consequent uneasiness during your stay. Direct feedback from our customers, is the most valuable advice we can receive. It allows us to recognize our areas of opportunity and to make appropriate adjustments to our services and processes.

Regards your comments about the activities, we truly lament that we were not able to fulfill your expectations; we greatly appreciate your constructive observations about our activities program and your recommendations for the children’s program. However, your recommendations and suggestions will definitely be evaluated and taken into consideration.

We sincerely wish to have the opportunity to welcome you back to our property and demonstrate our commitment to excellence and quality at all levels of service.

Rafael Megias
Guest Experience Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

Everything about the stay was excellent, especially the family concierge, Elaine, who was very helpful and friendly. The only situation that was less than perfect were the transfers arranged by the resort to and from the airport. They were not well organized and were late, especially in taking us back to the airport.

Room Tip: Room was perfect!
  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank rickfinch43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, Director de Relaciones con Clientes at The Reserve at Paradisus Punta Cana, responded to this reviewResponded 7 April 2018

Dear Rickfinch43,

Receive Warmest regards from Punta Cana,

I’m glad to read that our staff is doing what it takes to satisfy our costumers’ needs and wishes. Please be assured that your comment has been transmitted to Elaine. Your opinion is priceless and appreciated.

It would be our pleasure to welcome you back for your next stay soon.

Thank you

Rafael Megias
Guest Experience Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

We paid 35% off regular rates, and found this to be a good value. If we had paid full price, we would have been dissatisfied. Food was a flat C in our opinion. Would love more variety at the buffets (all three restaurants are the same). Please add GRILLED CHEESE to the kids' menus! The family concierge at the Reserve is worth every penny. Sandra, our family concierge made our stay wonderful. If we did not have her, we would not have been as satisfied with the property. Overall, the staff was very friendly and wonderful. Rooms are a bit banged up, but good size. The beds are lumpy and the music from the main hotel lobby kept us up in the Reserve. Request a pool side Reserve room for a quieter experience. They do not turn on the pool music until noon and then the music is done by 6 pm. The beach was amazing, but the hotel did not clean up the seaweed as much as other nearby properties did.

Room Tip: If staying in the Reserve, request a poolside room for a quieter experience. The main hotel has loud music that disturbs the other rooms until past 11 pm. The pool music is only on from noon until 6 pm and is not obnoxious. Request a family concierge room. Worth every penny.
  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
1  Thank amcgannlaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, Director de Relaciones con Clientes at The Reserve at Paradisus Punta Cana, responded to this reviewResponded 6 May 2018

Dear Guest,

Greetings from Punta Cana.

Concerning the inconveniences originated with the quality of our rooms; it is my duty to inform you that our rooms are subjected to daily revisions from our maintenance and housekeeping departments; however, please accept our apologies for the inconveniences you may have encountered; as a service-oriented company, we have a strong commitment to achieve our guests’ satisfaction; thus, your opinion is of the utmost importance to us.

In reference with the Sargazo we continuously carry out a daily beach cleaning program in order to decrease that impact on our coast. It is important to clarify that we cannot assure absence of Sargazo during the visit of the guest.

I would like to point out that our Food and beverage department are working very hard to meet the demands of or clients different tastes; we are rather surprised because the products are selected carefully. Nevertheless, we have taken into consideration all your observations as your opinion is what get us to take the correct measures to avoid any kind of inconveniences in a future.

Warm regards,

Rafael Megias
Guest Experience Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

Great hotel, we had a wonderful family holiday here. Restaurants were great, pool and beach fantastic. Lovely staff. The highlight for us was the AMAZING kids club and the absolutely wonderful staff there. They absolutely made the holiday for our kids (1.5 years and 3.5 years old). So professional, friendly and fun. Great activities and entertainment and a lovely team. Also a special mention to Stephanie our lovely family concierge who looked after us so well, and to the team at the Passion restaurant who produce absolutely top quality food with impeccable service. The hotel is lovely, albeit in some areas it is showing its age a very little bit. But overall it is still a beautiful place.

Room Tip: family concierge service is great
  • Stayed: March 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank sarahfromlondon27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, Director de Relaciones con Clientes at The Reserve at Paradisus Punta Cana, responded to this reviewResponded 7 April 2018

Dear Sarahfromlondondon27,

When I read such a comment I just thought: mission accomplished! We really work hard to create great memories in our guest’s vacation! But our mission haven’t end as we are already working to make your next stay with us more pleasant than the last one!

I agree! Stephanie is so great she make us proud every day!

Thank you for your comment.

Regards,

Rafael Megias
Guest Experience Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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