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“Wonderful vacation!”

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Grand Palladium Bavaro Suites Resort & Spa
Ranked #33 of 111 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersPlatinum level
NW Ontario
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Wonderful vacation!”
Reviewed 3 March 2012

My sister and I stayed a week Feb 22-29 2012. Booked with Air Transat, Imperial Club Jr. Suites Bavaro. Everything from check in to check out was great. We were met with cold drinks and cold clothes and thanks to Anna who checked us in and helped us througout our stay. We had access to the Palladium Bavaro, Punta Cana and Turquesa resorts - the complex is huge! Always something to do. The room was spacious and kept very clean. There were buffets at the lobby, at the beach and at one of the pools - always a lot and good variety of food served at the appropriate temperatures! the pools were beautiful with swim up bars, one of the pools on the Punta Cana resort had a wonderful separate childrens pool and play area. In addition there were snack and drink bars on the beach. Beach was outstanding! You can be out in the sun or in the shade of palapas or the beautiful palm trees. It was just a short walk up the beach to get to the village where you could visit the local shops - you must be prepared to bargain for you purchases. We enjoyed the lobby bar, Hemingway bar where you can get some great cocktails. There was a variety of ala cartes which you could make reservations at. If you did not make reservation you could often get in anyway especially if you went between 6 and 7:00. There was no shortage of finding places to get something to eat or drink. On site is also a disco for teens, a disco for adults, two entertainment theatres and a fantastic sport outdoor sport complex - we saw two soccer fields, two basketball courts, mini golf course, archery field, about 4 ping pong areas and 10 or more tennis courts. there is also a casino but can't comment on that as we did not go to it. Every evening there was entertainment at the two theatres - we especially enjoyed the Michael Jackson night and the circus. At first we were overwhelmed by the size and seemed to do a lot of walking but once we caught on to the ring road and how the paths worked it really wasn't long walks to get where we were going. Also a trolley runs around the ring road that encircles the entire complex that you can get on and off close to where you want to go. Special thanks to Richard, our concierge. He was very friendly and accomodating to us during our stay. Also to Henry at the pool towel exchange. We found all the staff friendly and helpful regardless if you tipped them or not. The grounds were beautiful and well maintained. The washrooms, even the ones by the beach were well looked after. We will definately go back to this resort and reccomend this to our family and friends!

Room Tip: We stayed in 35 - closer to the lobby and farther from the ocean - a nice quiet area which we liked...
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  • Stayed February 2012, travelled with friends
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Helpful?
12 Thank ManyanaEH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, General Manager at Grand Palladium Bavaro Suites Resort & Spa, responded to this review, 7 March 2012
Thank you for taking the time to share your review. I am glad to read about all the positive experiences you had during your stay, your positive comments are greatly appreciated. I am pleased to know you loved the variety of food, the pools, our outstanding beach, and the entertainment among the other great aspects of our Resort.It will be a pleasure for us to accomodate you in the future...
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Mississauga, Canada
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 1 March 2012

WE, 2 couples from Toronto, went here Feb 14-21, 2012 with Air Transit, Imperial Club. We had read good and bad reviews before we went. The flight was good, transfer, check-in was good, rooms not ready at 2:30pm, but we knew that before we arrived. Got wristbands, went for lunch, came back got rooms, went made dinner reservations for 6 out 7 nights.... Restraunts were all good, tried 6 a la cartes, Japanese best, Mexican worst. Buffet good for breakfast, hamburgs on beach for lunch.
We booked Bavaro, got deluxe rooms in Punta Cana, they were nice, but complained, got moved at end of trip and up-graded to Romance Suite on beach, awesome.....and got free massages for our troubles. Take all reviews you read with a grain of salt. We felt we got what we paid for, and more and plan to go again next year.
Hemingways bar was good for international drinks, so were all 3 lobby bars.....
Shows are so so, beach is awesome, no problem getting chairs at beach, pool of course all chairs booked by 7am.....Met some really nice people from Winnipeg and somewhere in the US......no problems with front desk, other than they are slow to help you, but with patience it gets done....I would recommend this hotel for sure....Thanks to Rien at Trip Central, Jimmie, Louis, Geraldine at the front desk, Jose the bellboy, and the Hotel Manager for making our visit for our 50th birthday the best trip to Punta Cana ever.......,

Room Tip: We read all room reviews, so when we arrived and saw our room on map, we immediately asked to be mov...
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  • Stayed February 2012, travelled as a couple
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    • Service
Helpful?
7 Thank TangoMocha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, General Manager at Grand Palladium Bavaro Suites Resort & Spa, responded to this review, 7 March 2012
Dear Writer:

Thank you very much for your sincerity, and to take the time to write your experience. We are really happy to know that we fulfilled your expectations, despite the inconvenien you sufferet.

I am happy to know that you understand our effort to try to satisfy..........
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Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 February 2012

know people don't usually take bad reviews all that seriously because of ideas like "you can't please everyone", "some people are picky", "it's different in these countries"; however, I really hope you decide not to go here and chose another resort. If you're paying money on vacation don't waste it to go to these chains.

ROOMS
When we got there, our rooms had been given away. We had asked for all together(3 rooms) not on the first floor. All three of our rooms were on the first floor, none together. We figured we'd spend the night there and deal with it in the morning. However, one of the couple's we were with found cockroaches in their bedroom. So we went to the front desk at 11pm to try and change rooms. He kept lying to us saying he had nothing, until finally 2 hours later he told us he would switch us rooms. We got downgraded for the night, and one bedroom was still on the first floor. The next day they told us they would upgrade us all and put us together so just to come back at 10am. We went to the front desk at least 5 times and they kept pushing the time on us. Finally we had three rooms on a non-first floor level. They were nothing special. All of our comforters had stains on them so we took it off the bed and just used the white linen. The last day, my friend saw a cockroach on her wall, she tried to kill it and it ran in the wall (gross). I saw cockroach but i can't say it was for sure that, it was just big and cockroach-like. THE FRONT DESK SUCKS AT ANSWERING COMPLAINTS

FOOD
I've stayed at many resorts before, some had worst reviews than this place and they were wayy better. The buffet here was way better than the à la cartes (i never thought i would ever say that). All the à la cartes sucked (especially the italian), except for the Japanese. The food at the Japanese wasn't all that thrilling, it was just the show the cooks put on made it all the better. They served shrimp that wasn't properly cooked (now that I think of it, my fault for eating it without asking it be cooked more) and ended up with food poisoning that night and following day. We went for the new years eve gala, it's not like any other resort: no one dresses up for it, they do have nice decorations and different foods - but this is where we got food poisoning so be cautious.

BEACH
Beach is awesome! I love the beach and punta cana has some good ones. However, that's not enough when you go on vacation cause there are a lot of places with great beaches and great resorts - this isnt one of them.

ENTERTAINMENT
During the day there's the typical animation team pumping up people on the beach and pool to play bingo, dance, games etc. At night it was NON-EXISTENT. We tried at least three times to watch one of their evening shows and they were awffulll. I know it's not the same caliber as we have, but honestly we couldn't even stay for an entire show. There is a disco there, and it's not bad. We are all in our mid and late 20s and had a time there on one night.

IMPERIAL CLUB
DON'T PAY FOR IT. It actually does not exist. You won't get anything they advertise. There is a concierge to make the reservations for dinner and that's about it. But everyone at the Bavaro uses this concierge.

RESORT
IS HUGE! we spend a week there and still had no idea how to get anywhere. The three resorts are intertwined so you end up on another resort at another lobby without even knowing it. We laughed about it most of the time, but expect to walk and get lost lots.

DRINKS
Same as every resort. You'll find the drinks you like and get hooked on and the ones you know to pass on after the first few days. They do have a nice lounge/bar that has all the premium drinks and we had fun going there after dinner.

Overall, I really hope you decide to chose another resort. We've been on many resorts and it was by far the worst trip of my life. Don't chance having the worst trip of your life when you can find another resort for the same amount of money. Luckily for us, Transat Holidays offered our group a $100 dollar voucher each for our next travel with Transat. I can guarantee you this will not be used.

DON'T DO IT!

Room Tip: a tip to choose a good room - stay in a room at another resort. don't go here
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
15 Thank kelly27_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, General Manager at Grand Palladium Bavaro Suites Resort & Spa, responded to this review, 7 March 2012
Greetings! Thank you for taking the time out to leave your review. We are sorry for not being able to fulfill your request to be accomodated in adjoined rooms in second floor. Unfortunatelly requests are not guaranteed and are based on valailability on arrival date. We are happy to know that finally our reception staff could find you a solution.
About the a la carte restaurants, we are sorry if you did not enjoyed any of them specially when we have a variety of 8 different restaurants within the Resort.
It is not right that all the Palladium guest can use the Concierge as he is only available for VAT Imperial Club members assiting them for making reservations for the a la carte restaurants, internet acces tickets and any help they can need.
It is true that it is a huge Resort and you can enjoy the facilities and services of 3 hotels for the price of one...
It would be nice if we could welcome you back in the future in order you can change you mind about us.
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Winnipeg, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 February 2012

We had booked with Imperial Club a Jr. Suite with 2 beds. Upon arriving they sent us to a sub-standard room which was in a dark corner and were told that we would not have a key for a day or so. Upon seeing the room we immediately said that is was not what we had paid for and had to go back to the lobby and after explaining that the guy at the desk did not even read our reservation and sent us to the wrong room, the Manaager was very good and provided us with the room we had booked, a Jr. Suite with 2 beds and room keys, and even phoned to make sure that the room was fine. But we did encounter a few problems: The jacuzzi which was beautiful and big, really was for show only, because when we tried to fill it with water only a trickle came out of the tap - it would take 5 hours to fill and even then there was no hot water. So we never did get to use it. Parts of the shower fell off, but was fixed when asked. Bathrobes were provided but they did not come with belts (a bit useless if you ask me). Also if you want to plug in anything you need a converter. Anyway if one does not mind some of these little things the resort itself is absolutely beautiful, well kept grounds, kept very clean, both the grounds and the rooms were cleaned constantly, even scubbing the pool area at night. We were in Villa 21 which was close to the beach, the Arriceffe for lunch and the pool, as well as Hemingways Lounge where they served international drinks. The beach was fantastic and the ocean very safe, no undercurrent to speak of. We found that most people that worked there friendly but some were not. Some lazy ones. By the way the Casino is a total rip-off and no fun at all.
You have to go to the teller everytime you move to another machine and if you happen to have for example $20.98 they only give you the $20. and keep the 98 cents because they say they don't give out change. To me that is stealing. Very old machines.

Room Tip: Villa 21 was a great location, not noisy and close to everything. Because the resort is so big it s...
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  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Irene H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, General Manager at Grand Palladium Bavaro Suites Resort & Spa, responded to this review, 7 March 2012
Thank you very much for your review.

We are happy to know about your experience, this will help us to improve and continue working with power.

We hope to see you soon again..
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Longueuil, Canada
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 28 February 2012

We had our wedding at the Palladium Bavaro (30 guests). Overall, everyone was pleased with the experience. If I were to go back, I would probably chose to stay at the Palace. I think they had the best buffet and pools. But, the Bavaro is very nice.

Hotel:
Pretty luxoruous for the Dominicain. Nice lobby, beautiful grounds. Walkways are covered, which is great when it rains. Everyone was happy with their rooms. We had the Romance suite which was beautiful. The others had regular suites, which where not much smaller than our room, but we had an outdoor shower and hammock, which was nice.

Beach and pool:
The beach was beautiful. Lots of chairs, but if you want a precise spot, you would need to go before 9:00. The pool area chairs are always booked, our guests ended up going to the pool in the Punta Cana or the Palace next door.

Restaurants:
The was the major complaint we had. We were part of the Transat Imperial Club section and were supposed to be able to reserve restaurants in advance, but they were always all booked for the next few days and we had to wait in line over an hour each time to find out. The up side was that most of the time, you could just show up at the restaurant and there were free tables. I guess people reserve, but don't show up, which sucks when you wait in line forever to reserve. We went to the Mexican (amazing Arrachera steak) and the Spanish (the tapas bar is the best part, the rest is good, but not great). The buffet is good overall. Good variety. Lunch at the beach buffet was more limited.

Wedding:
The coordinator is very nice and did a great job. The girl at the spa also did a great job with hair and make-up. We had a beautiful wedding on the beach. Expect a lot of people hanging around and wanting to see what is happening. There is one security guard to handle the crowd, but he wasn't very effective. For a more intimate setting, chose the gazebo. We paid extra for the ceremony decorations, which were well worth it compared to what comes in the package. They used those flowers for our private dinner, which we didn't have to pay extra for. The musical trio was not so great. If we would have known, we would not have taken them.Definitely pay for the private dinner, as we saw other parties wandering the hotel with nothing to do and their semi-private dinner was not so great. The food at ours was top notch. We also paid extra to have a dj for 3 hours and they gave us an extra half hour for free. We brought some music for him to play and he had his own. The dance floor was right next to eating area and it was great. It was better than the beach party option since it was so windy and it rained. We had our own photographer (a friend) and paid a videographer from outside the resort (Diego Cores, did a great job).

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Sanpip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, General Manager at Grand Palladium Bavaro Suites Resort & Spa, responded to this review, 7 March 2012
Greetings! Thank you for your review. We are happy to know that you have had such a fantastic time during your vacation here with us. Congratulations for your wedding. We are grateful for your comments about our facilities and staff as we work continuously to make our guests vacation memorable.

Thank you for having stayed with us and we look forward to your visit in the near future...
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Additional Information about Grand Palladium Bavaro Suites Resort & Spa

Property: Grand Palladium Bavaro Suites Resort & Spa
Address: Avda. Francia s/n | Playas de Bavaro Higuey, Punta Cana 23000, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Top resorts Hotel in Punta Cana
#30 Luxury Hotel in Punta Cana
#30 On the Beach Hotel in Punta Cana
#30 Spa Hotel in Punta Cana
#32 Family Hotel in Punta Cana
#32 Romantic Hotel in Punta Cana
Price range (per night): ₹ 11,442 - ₹ 35,684
Hotel Class:4 star — Grand Palladium Bavaro Suites Resort & Spa 4*
Number of rooms: 672
Official Description (provided by the hotel):
The Grand Palladium Bavaro Resort & Spa enjoys a privileged, sea-front location on the renowned Playa Bavaro. The resort, located on a sprawling estate of lush tropical vegetation and a coconut plantation, is next to the Grand Palladium Punta Cana Resort & Spa, the Grand Palladium Palace Resort Spa & Casino & Royal Suites. The facilities of these adjoining resorts are open to guests of the Grand Palladium Bavaro (excluding the Royal Suites). ... more   less 
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Also Known As:
Grand Palladium Bavaro Hotel
Grand Palladium Bavaro Punta Cana
Grand Bavaro Punta Cana
Grand Palladium Bavaro Resort Spa
Punta Cana Palladium
Punta Cana Grand Palladium
Palladium Punta Cana
Palladium Bavaro
Fiesta Bavaro

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