We spent five days over Christmas at this new development, which was still under construction. This probably accounts for the ghost-town feel. The apartment we had was ample and nicely decorated, and the common areas are beautiful. But with a managing firm like Salamander, one would also expect top-of-the-line service. The staff tries, but falls short. Some highlights: a surly young man at the registration desk when we arrived (by contrast, the women at the desk were friendly and nice); a too-friendly golf-cart driver who hugged and kissed my startled mother; housekeeping staff that was either annoyingly insistent after we declined service or would forget to replace the bottled water; telephone lines that were unreliable (even within the compound), making guests wait an hour to check out. The staff needs more training to bring it to the full 5-star level that this place seems to promise.
- Official Description (provided by the hotel):
- Located at only 10 minutes from the Punta Cana International Airport, in the largest and most luxurious Marina of the Caribbean, and surrounded by the famous beaches of white sand of Punta Cana and Cap Cana, Marina Sands is an impressive luxury resort of 299 suites of different and generous dimensions, decorated with top quality materials and furniture designed in true Mediterranean style.Five thematic restaurants, five bars, four swimming pools, a Dominican style chapel for weddings and mass, a state of the art fitness center, commercial boulevard with shops and boutiques, restaurants and bars, disco and set of activities and exclusive services that will satisfy even the most demanding.Marina Sands guests can take advantage of the magnificent Punta Espada Golf Club, regarded as the best Caribbean Golf course in Mexico and the Caribbean, as well as other top courses in the area. Also available are aquatic activities, animation, children's activities and much more. ... more less
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- Also Known As:
- Fishing Lodge Cap Cana Hotel Punta Cana