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Reviewed 13 April 2021 via mobile

I stayed in this resort for 4 nights, the food was delicious, one of the staff in the resort made me feel at home! Her name is Deborah, when you go to this hotel ask for her, she’s going to make you laugh and dance!

Date of stay: April 2021
Trip type: Travelled with family
Thank teamhank13
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management response:Responded 13 April 2021

Dear teamhank13,

Thank you for deciding to stay at Serenade Punta Cana for your vacations and sharing your stay with other travelers this way.

We are happy to read that from the facilities, the quality of the restaurants and the attention of our collaborators were up to your expectations. It will be a pleasure to share your comment with the team, who will surely feel even more motivated.

We hope to have you as a guest again.

Best regards,
Hotel Management

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Reviewed 11 April 2021

Excellent hotel, brand new, very good price for what it offers! We spent 25 nights there while in transfer to the US. Very good food, several restaurants, fast room service, amazing staff, and very comfortable rooms. We were granted an upgrade to a very nice suite with 1100 sq feet of comfort and great pool and beach views. Nice pools and waterpark for kids. Beach has seaweed, but it's cleaned often.

Date of stay: March 2021
    • Location
    • Sleep Quality
    • Service
1  Thank cfschneider
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management response:Responded 12 April 2021

Dear cfschneider,

We appreciate you have chosen Serenade Punta Cana for your trip.

Thanks for your kind review and the valuable time you invested to share your comments and thoughts with us. We are glad to read you had such a great stay with us .

Thanks a lot for your kind and sincere appreciation of our facilities, services, gastronomy, rooms, and the warm attitude of our team. I am pleased to hear that our amenities, efficient and pleasant service and modern-inspired suites were instrumental in making your stay an enjoyable one.


We count ourselves lucky for guests like you and look forward to welcoming you back.

Best regards,
Hotel Management

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Reviewed 10 April 2021

Honestly speaking the hotel was awesome. Super clean, staff is amazing. I feel like amazing is cutting it short. Keidy Trinidad, Wilson Rincon and a few other staff members were... idk just felt like family taking care of their own. Staff members are happy, energetic, fun and super helpful. Food is absolutely amazing. Anything from the traditional American and Dominican breakfast and lunch to catering specifically to Russians, Polish, and Italian guests. I observed everything. When traveling with a family you run into a few hiccups where you forgot something or didn’t pack enough etc. When it came to my sons milk, staff members would provide or find a way to provide. My 2 year old son made friends with all staff and they knew him by his name. Covid tests were easily provided by the hotel if you spend 4 or more nights. Two things that I would say need room for improvement... drinks and the rooms themselves. Drinks if you are not in the VIP section are truly watered down, juice like drinks. Still tastes decent. Rooms are simple with as many amenities as they can provide. Rooms have hair combs, q tips, etc. Rooms were kept clean. We had a leak under the sink but we kept a towel under. None of the inconveniences made this hotel less than a 5 star. It was a truly relaxing time.

Date of stay: April 2021
Trip type: Travelled with family
Thank 163jessikah
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management response:Responded 12 April 2021

Dear 163jessikah,

Thank you for entrusting Serenade Punta Cana to be your family holiday destination.

Your feedback means a lot to us and through your kind words like these, we continue to strive towards exceptional personalized service for all our valued guests.

We’re thrilled you had a wonderful stay with us and enjoyed all of the wonderful perks of staying at the hotel. I am extremely pleased to know you were able to thoroughly enjoy your stay from the service you received to your accommodations and our kind staff who treated you like family

Thanks a lot for your kind and sincere appreciation of our facilities, services, gastronomy, and the warm attitude of our team. My team and I strive on providing excellent service and culinary experiences to ensure our guests have the most memorable stay. I will be certain to pass on your kind comments to our colleagues.

We look forward to welcoming you back in the years ahead.

Best regards,
Hotel Management

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Reviewed 6 April 2021

Personnel sometimes can't understand you right, so, do not hesitate to ask anyone else till you be sure they definitely got you right. They are really trying their best.
The kid's areas were ok, many thanks to Rachel!
WiFi was ok (I had eSim but the hotel's internet was definitely ok)
The hotel is brand new and I think at least a year it will be a good place to have a rest

Date of stay: March 2021
    • Location
    • Rooms
    • Service
Thank Sergii-123456
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management response:Responded 6 April 2021

Dear Sergii-123456,

Thank you for staying in our resort for your vacation.
Your feedback means a lot to us and through your kind words like these, we continue to strive towards exceptional personalized service for all our valued guests. We’re thrilled you had a wonderful stay with us and enjoyed all of the wonderful perks of staying at the hotel. We would like to extend our gratitude for your kind appreciation of our facilities, services, wifi, and staff.

As a hotel our main languages are Spanish and English, most of our collaborators do not know Russian or Ukrainian, but we have a staff at Guest Service who speaks these languages and could have helped you a lot during your stay.

We look forward to seeing you again soon!

Best Regards,
Hotel Management

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Reviewed 5 April 2021 via mobile

Excellent hotel, brand new! Delicious food! Great drinks and cocktails. Amazing staff and very comfortable rooms. Pools are gorgeous, weather was perfect!

Nice waterpark for kids. Beach has seaweed but workers are present cleaning it all the time.

Only Complains are the Privacy in the Showers, No Room Service, Limited Food After 11pm and some variety of drinks included.

Nevertheless, I can’t wait to go back! This was my 2nd time in this Resort and i know i will keep coming!

Date of stay: March 2021
Trip type: Travelled with family
Thank vacationer16
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management response:Responded 5 April 2021

Hello vacationer16,

Thank you for once again placing your trust in us to return to stay at Serenade Punta Cana and experience for second time our newbrand resort. We are honored to read from you that you have enyoyed our gastronomic offer and our drinks have been spectacular.

It is also very valuable to read that you felt safe with our hygiene and safety protocols, especially on our beach.

We hope to have you back!!

Best Regards
Hotel Management

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