We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
48 people are viewing this hotel
Expedia.com
US$ 455
View deal
Free cancellation until 30/10/21
Booking.com
US$ 453
View deal
Free cancellation until 28/10/21
Reserve now, pay at stay
Trip.com
US$ 364
View deal
Hotels.comUS$ 455
Official SiteUS$ 453
PricelineUS$ 453
View all 17 deals
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Nearby Hotels
Reviews (15,022)
Filter reviews
15,023 results
Traveller rating
10,803
2,674
1,053
308
185
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
10,803
2,674
1,053
308
185
Show reviews that mention
All reviews seaside grill entertainment team preferred club la riviera milky way juan manuel spaghetti the lazy river pool pool bar dark chocolate our honeymoon preferred area tropical view rose petals unlimited vacation club swim up room the wait staff
Selected filters
Filter
Updating list...
123 - 128 of 15,023 reviews
Reviewed 4 weeks ago

The check-in process was painless and since we were in the preferred club, we were treated to drinks and snacks in the preferred lounge while our bags were processed.

The room (3474) was spacious and well-appointed with a big-screen TV, a big comfortable king-sized bed with way too many pillows, and a fully stocked minibar.
However, there was a slight musty smell. The closet was ample as were the dresser drawers. The bacony had a jetted tub that overlooked a courtyard filled with lush foliage and palm trees and a partial ocean view.

Our building was steps away from the lazy river and as close to the beach as was possible. Of course, being close to the beach means that you were the furthest away from the restaurants and entertainment. That was solved by calling for a pick-up to take you anywhere you wanted to go on the grounds.

The entire facility was spotless with not a single blade of grass out of place. There was always an army of people working to maintain the grounds and they did a fabulous job. The entire staff was super friendly, always saying hello or making you laugh. They always asked if there was anything they can do for you. Juan Augustin was my main man and deserves a shout-out for knowing my name and reserving lounge chairs anywhere in his area. The resort did a yeoman's job trying to keep the seaweed from piling up on the beach. They were out there 24 hours a day cleaning the beach and trying to remove it from the water before it made it to the beach. There's not too much that can be done to stop it because mother nature is going to do what she's going to do. It's hit or miss.

Security was always nearby so there was never a feeling that we should be afraid walking late at night. With the amount of alcohol that flowed morning till night at any one of a dozen or so bars, there was never any hint of a problem which I found refreshing. I fully expected to see a few people get out of control, but that wasn't the case. Not that I saw anyway.

Here are the few things I felt were lacking; the food. Everything was basically the same in all the restaurants. And in all cases, if I asked for my beef tenderloin to be medium rare, it always came well done. I gave up ordering it after the 4th time. If you ordered eggs, you had to specify them to be well done, otherwise you needed a straw to eat (or drink) them.

Lastly, the vendors were just non stop. If you were on the beach, they would come up to you at least every minute or two. Some were only allowed near the water, others were allowed up by the palapas. Cigars, t-shirts, hats, sunglasses, jewelry, beach bags. You name it, there was a vendor that was going to hit you up. Was even approached by 3 or 4 vendors to walk down the beach to their private bodega to buy weed and other drugs. I ran into one of them that actually worked in one of the restaurants that remembered me. I know people got to make a buck but the whole vendor experience kind of left a bad taste in my mouth.

All in all we had a great time, were treated like royalty and I would go back again.

Date of stay: September 2021
    • Value
    • Location
    • Service
Thank Y1302IEchrisk
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
eConcierge Secrets Royal Beach, General Manager at Secrets Royal Beach, responded to this reviewResponded 3 weeks ago

Dear Y1302IEchrisk,

Thank you for entrusting us at Secrets Royal Beach to be your holiday destination. Your feedback is very important to us and we really appreciate the time that you have spent on completing your review here on TripAdvisor. We’re thrilled you had a wonderful stay with us and enjoyed all of the wonderful perks of staying at the hotel.

I am pleased to hear that our amenities, efficient and pleasant service and modern-inspired suites were instrumental in making your stay an enjoyable one. We appreciate the kind words about our high level of cleanliness and the great staff. Your review means so much to us and makes us feel that all the hard work pays off. 

We are sorry if our gastronomy was not up to the standards you expected. Please, be certain, we will address your remarks with our Food and Beverage department.

Best regard,

José Maria Pérez
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

My stay at Secrets Royale Punta Cana was a surely fulfilling and truly rejuvenating.
I enjoyed my stay on the property, which is obviously well maintained and disinfected thoroughly…
The entire staff was truly accommodating and completely pleasant as a true reflection to the ambiance that is exhibited.
I would like to mention that special personal touch that Chef Manuel exhibited. He truly exhibited the highest level of concern for our wellbeing and patiently made us feel right at home in his manner of answering any questions or concerns in regards to the property in addition to assisting us in restaurant reservations.
Overall the service level is superb but special mention to Maria, server in the front lobby, Victor in the breakfast area and appreciated the energy provided by Gasolina and his obvious enjoyment of his job….
PS… It would be such a pleasure to hear the universally loved music genre of reggae. At the least generic Bob Marley music could be played which obviously add to the loving ambiance of Secrets Royale…

From Beginning to the end I thoroughly enjoyed my stay at Secrets and highly recommend this location, without any reservations!!!

Date of stay: September 2021
Trip type: Travelled with family
1  Thank Xxquisite_travelers
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
eConcierge Secrets Royal Beach, General Manager at Secrets Royal Beach, responded to this reviewResponded 3 weeks ago

Dear Xxquisite_travelers,

We appreciate you decided to stay at Secrets Royal Beach for your vacation. Thank you for taking the time to write such a nice comment about our team, it is indeed comments like yours that boost us to do what we love the most, which is creating memorable stays for our guests.

I am delighted to hear that above all it was the service you received that was most remarkable. Our mission is to ensure that you and your partner had a memorable experience and we are glad to hear that we were able to achieve just that.

We eagerly await your return and would like to thank you again for dropping by our TripAdvisor page to share your recent experience.

Best regard,

José Maria Pérez
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Secrets Royal Beach was a wonderful experience! The staff, especially chef Manuel, Franscisco J & waiter Wilken, were fantastic! They were very friendly & we enjoyed getting to know them. Everyone was friendly & so kind, you can tell they all really love their jobs & making your experience great for you.
The wide variety of food and drinks was delicious. Each restaurant had different food & a little something for everyone.
There is a nightly entertainment show that was always fun to watch & kept the crowd involved.
We upgraded to preferred club & had access to lazy river, a second pool & swim up bar and had our own private pool outside our room— which was amazing & a must do! The beach is easy to access & has a lot of seating & great views.
We will be back!

Date of stay: September 2021
Trip type: Travelled as a couple
Thank josiebU873IV
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
eConcierge Secrets Royal Beach, General Manager at Secrets Royal Beach, responded to this reviewResponded 3 weeks ago

Dear josiebU873IV,

Thank you for entrusting us at Secrets Royal Beach to be your holiday destination. Thank you again for dropping by our TripAdvisor page to share your recent experience and more importantly, for choosing to stay at our hotel during your recent travels.

We are glad to hear you had such a great stay with us and appreciate your business very much. I am extremely pleased to know you were able to thoroughly enjoy your stay from the service you received to your accommodations and hotel location. I am glad to hear that the staff was so attentive and efficient. I am very fortunate to work with the best in the business.

Best regard,

José Maria Pérez
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Our second trip here! Awesome experience! The food was great! The renovation top notch! We feel your entertainment staff is the best we have had at a number of resorts in Mexico and Jamaica!
We feel YoYo went out of his way to make us feel at home! He interacted with us may times a day like he was family and encouraged us to participate in every activity!

Date of stay: September 2021
Trip type: Travelled as a couple
Thank Leigh B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
eConcierge Secrets Royal Beach, General Manager at Secrets Royal Beach, responded to this reviewResponded 3 weeks ago

Dear Leigh B,

Thank you so much for allowing us to celebrate this beautiful special occasion with you in honor of your anniversary! Your feedback is very important to us and we really appreciate the time that you have spent on completing your review here on TripAdvisor.

We’re thrilled you had a wonderful stay with us and enjoyed all of the wonderful perks of staying at the hotel. Thank you for your words about the renovation and your loyalty. Our mission is to ensure that you and your partner had a memorable experience and we are glad to hear that we were able to achieve just that.

We eagerly await your return and would like to thank you again for dropping by our TripAdvisor page to share your recent experience.

Best regard,

José Maria Pérez
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

This resort is top notch! Covid regulations had made it hard to travel, so we waited an entire year for our honeymoon. Secrets Punta Cana made it worth the wait. Everything was well thought out- from the details in the decor to the food at the restaurants. There is truly something for everyone- whether one wants to relax and be secluded in a private cabana or play darts by the pool with the fantastic staff members. Our experience was truly made memorable by the astounding hospitality- Yo-yo and the crew made our experience memorable for a lifetime!

Date of stay: September 2021
Trip type: Travelled as a couple
Thank amandadD5179HE
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
eConcierge Secrets Royal Beach, General Manager at Secrets Royal Beach, responded to this reviewResponded 3 weeks ago

Dear amandadD5179HE,

Thank you so much for allowing us to celebrate this beautiful special occasion with you in honor of your honeymoon! Your feedback is very important to us and we really appreciate the time that you have spent on completing your review here on TripAdvisor.

We’re thrilled you had a wonderful stay with us and enjoyed all of the wonderful perks of staying at the hotel. I am extremely pleased to know you were able to thoroughly enjoy your stay from the service you received to your accommodations and hotel location. It is a pleasure to hear you were able to thoroughly enjoy your stay with us.

We truly appreciate you taking the time to review our hotel and very much look forward to celebrating many more occasions with you soon!

Best regard,

José Maria Pérez
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews