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“The reserve at the paradisus, Punta Cana”

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Paradisus Punta Cana Resort
Ranked #27 of 112 Hotels in Punta Cana
GreenLeadersGold level
Reviewed 10 July 2012

I just got back yesterday from our trip and it was worth every dime we spent. First, the staff is fabulous. It made the trip even better then expected. The staff is very accommodating and genuinely kind and happy to have tourists visiting their country. They all seemed to love their jobs and it made for a better experience overall. Our room, a master suit was very nice and spacious. The rooms and the grounds of the hotel are kept very clean and groomed. The beach was a bit seawedy, but nothing too ovwhelming. I'm just a cry baby with that stuff. Wthe reserve is nice because it has it's own private section with day beds for relaxing and a special BBQ and wait staff to bring drinks all day long. The food at the hotel was decent. It's an all inclusive, so my expectations weren't hight, but it was pretty good. They don't skimp on steak and lobster and higher end shelf liquor. Having access to the Gabi was nice because breakfast in the main cielo restaraunt was chaotic. At the Gabi, it was relaxing and a little more high end. Better choice to spend the extra money to stay at the reserve. There are some definite perks. This was a nice getaway for a few days from NYC and can't wait to go back.

Room Tip: Stay at the reserve
  • Stayed: July 2012, travelled as a couple
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2  Thank jennifer m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARADISUSPuntaCana1, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded 26 August 2012

Dear guest,

I would like to thank you for letting us know that you have a good experience during your vacations at our Resort. You have to know that here in Paradisus Punta Cana we have a commitment to provide quality service beyond our guest’s expectations.

I look forward to welcome you again at Paradisus Punta Cana Resort.

Sincerely,

Francisco Castillo
General Manager

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Reviews (13,026)
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7,408 - 7,412 of 13,029 reviews

Reviewed 10 July 2012

We just got back from staying at the Reserve July 1-8 with our two young children (4 and 6). As far as all-inclusives go, this was by far the best we've stayed at. Upon check-in (which did not take long at all) we got to know our concierge, Ovidio, who took wonderful care of us throughout our stay. If you're traveling with children, I highly recommend going with the Family Concierge package. As of the first day, he took care of all our restaurant reservations, spa appointments, had a bed reserved for us on the beach every morning, and provided lots of goodies for our boys in the room. He would check in with us each day to see if there was anything we needed, and it was nice to know that we could get in touch with him via the cell phone he provided (which we hardly did, since everything went so smoothly).

The Kid's Zone was fine; nothing mind-blowing but our boys had a fun time whenever they were there and enjoyed meeting some of the other kids. The food was exactly as I expected; nothing outstanding but not offensive either. The one exception to this is Fuego, which was fantastic! My husband and I had our anniversary dinner there and when we got back to our room Ovidio had provided a bottle of wine and chocolate-covered strawberries along with a drawn bath that was waiting for us! We also had the resort's photographer take some pictures of us one afternoon and we were very pleased and purchased a CD to take home with us. As for the beach, it was fantastic to have our bed/chairs every morning and Maike provided such great service. Also, never had to wait too long for a trolley to take us to different parts of the resort. Maid service was very good, room service was prompt, and all of the staff was very friendly.

All in all, we were very pleased with our experience here and would certainly consider coming back whenever we want to have a beach vacation.

Room Tip: Staying in building 40 of The Reserve put us close to everything we were interested in: the Kid'...
  • Stayed: July 2012, travelled with family
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7  Thank ronega
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARADISUSPuntaCana1, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded 26 August 2012

Dear guest,

First at all I would like to thank you for having chosen Paradisus Punta Cana Resort as the destination for your family vacations and for taking the time to post your review.
We appreciate your compliments to our Family Concierge and beach staff, you may rest assured that your comments have been forwarded to our people, as it is due to their effort and dedication that we are able to accomplish our goal - the total satisfaction of our guests and make their holidays unforgettable.
I look forward to hosting you again at Paradisus Punta Cana Resort.

Sincerely,

Francisco Castillo
General Manager

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Reviewed 9 July 2012

This resort was very nice. Had a great time with my wife for 8 day's. The water and sand is awesome. The food is normal for an all inclusive. We upgraded to royal and were treated very well. We will go back.

  • Stayed: June 2012, travelled as a couple
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3  Thank warrenmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARADISUSPuntaCana1, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded 26 August 2012

Dear guest,

I would like to thank you for letting us know that you have a good experience during your vacations at our Resort. You have to know that here in Paradisus Punta Cana we have a commitment to provide quality service beyond our guest’s expectations.

I look forward to welcome you again at Paradisus Punta Cana Resort.

Sincerely,

Francisco Castillo
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2012

This resort is great! Everyone was so accommodating and the grounds were immaculate! The best staff--Maiker and Jose on the beach literally made our trip the BEST!! They always made sure we were happy and had drinks at all times. They both remembered what we were drinking, so literally we would sit down at the beach and they would appear with them. You don't usually get that at an all inclusive resort. Kudos to both of them and I hope they are there the next time we visit. I would definitely recommend this resort to anyone.

Room Tip: I went with one of my best friends and stayed in the "regular" section. I liked it better...
  • Stayed: July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jennifer49463
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARADISUSPuntaCana1, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded 26 August 2012

Dear Jennifer,

First of all, on behalf of Paradisus Punta Cana´s staff, I would like to thank you for your preference in selecting our Resort for your vacations.
I appreciate that you took the time to write and let us know your comments on the staff as it is due to their effort and dedication that we are able to accomplish our goal - the total satisfaction of our guests, providing a quality service beyond our guest’s expectations and it is a real pleasure for us to learn that we have achieved our goal.

I look forward to hosting you again at Paradisus Punta Cana Resort.

Sincerely,

Francisco Castillo
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2012

The ground were beautiful. Everyone was very nice and helpful. Juan Cruz at the pool bar was amazing!!!! Romeo Batista the activities coordinator was also awesome and very helpful.

You will have a fantastic time here!!

One word of advice. If you order room service they claim you can pay cash to the person who delivers. You pay the $5 then you sign the slip and they charge you when you checkout again. Either keep charging to your room or keep paying cash but don't sign the slips.

Stayed: June 2012, travelled with friends
1  Thank Christopher S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARADISUSPuntaCana1, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded 26 August 2012

Dear guest,

First of all, on behalf of Paradisus Punta Cana´s staff, I would like to thank you for your preference in selecting our Resort for your vacations.
I am happy to read that your expectations were met or exceeded at Paradisus Punta Cana Resort.
Our hotel charge room service delivery fee to the clients room, the clients are being asked to acknowledge the charge by signing for it in order to avoid any misunderstanding upon checkout, which means that the client pay for it as part of his final bill on check out of the hotel. This is common practice in all inclusive hotels. The gratuity is already included when presenting the check.
Thank you so much, on behalf of the whole team of Paradisus Punta Cana, and we look forward to hosting you again at Paradisus Punta Cana Resort.

Sincerely,

Francisco Castillo
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Paradisus Punta Cana Resort

Address: Playas de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Casino Hotel in Punta Cana
#23 Top resorts Hotel in Punta Cana
#24 Spa Hotel in Punta Cana
#25 On the Beach Hotel in Punta Cana
#27 Luxury Hotel in Punta Cana
#33 Romantic Hotel in Punta Cana
#38 Family Hotel in Punta Cana
Price Range: ₹ 17,060 - ₹ 41,216 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Paradisus Punta Cana Resort 4*
Number of rooms: 688
Official Description (provided by the hotel):
Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumptuous gallery of luxury suites and an exclusive garden villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own casino, an incredible spa for kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The resort features 688 oversized suites including 143 royal service suites and 4 ambassador ocean view suites, plus a one-of-a-kind oceanfront garden villa. ... more   less 
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Also Known As:
Paradisus Punta Cana Hotel Punta Cana

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