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Savings alert! 38% below average rates

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The Reserve at Paradisus Punta Cana(Punta Cana)(Great Value!)
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Reviews (14,816)
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Reviewed 10 July 2012

We just got back from staying at the Reserve July 1-8 with our two young children (4 and 6). As far as all-inclusives go, this was by far the best we've stayed at. Upon check-in (which did not take long at all) we got to know our concierge, Ovidio, who took wonderful care of us throughout our stay. If you're traveling with children, I highly recommend going with the Family Concierge package. As of the first day, he took care of all our restaurant reservations, spa appointments, had a bed reserved for us on the beach every morning, and provided lots of goodies for our boys in the room. He would check in with us each day to see if there was anything we needed, and it was nice to know that we could get in touch with him via the cell phone he provided (which we hardly did, since everything went so smoothly).

The Kid's Zone was fine; nothing mind-blowing but our boys had a fun time whenever they were there and enjoyed meeting some of the other kids. The food was exactly as I expected; nothing outstanding but not offensive either. The one exception to this is Fuego, which was fantastic! My husband and I had our anniversary dinner there and when we got back to our room Ovidio had provided a bottle of wine and chocolate-covered strawberries along with a drawn bath that was waiting for us! We also had the resort's photographer take some pictures of us one afternoon and we were very pleased and purchased a CD to take home with us. As for the beach, it was fantastic to have our bed/chairs every morning and Maike provided such great service. Also, never had to wait too long for a trolley to take us to different parts of the resort. Maid service was very good, room service was prompt, and all of the staff was very friendly.

All in all, we were very pleased with our experience here and would certainly consider coming back whenever we want to have a beach vacation.

Room Tip: Staying in building 40 of The Reserve put us close to everything we were interested in: the Kid's pool and Kid's Zone, the Reserve pool and Gabi club, and it was an easy walk to the main lobby area.
  • Stayed: July 2012, travelled with family
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7  Thank ronega
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARADISUSPuntaCana1, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded 26 August 2012

Dear guest,

First at all I would like to thank you for having chosen Paradisus Punta Cana Resort as the destination for your family vacations and for taking the time to post your review.
We appreciate your compliments to our Family Concierge and beach staff, you may rest assured that your comments have been forwarded to our people, as it is due to their effort and dedication that we are able to accomplish our goal - the total satisfaction of our guests and make their holidays unforgettable.
I look forward to hosting you again at Paradisus Punta Cana Resort.

Sincerely,

Francisco Castillo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2012

This resort was very nice. Had a great time with my wife for 8 day's. The water and sand is awesome. The food is normal for an all inclusive. We upgraded to royal and were treated very well. We will go back.

  • Stayed: June 2012, travelled as a couple
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3  Thank warrenmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARADISUSPuntaCana1, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded 26 August 2012

Dear guest,

I would like to thank you for letting us know that you have a good experience during your vacations at our Resort. You have to know that here in Paradisus Punta Cana we have a commitment to provide quality service beyond our guest’s expectations.

I look forward to welcome you again at Paradisus Punta Cana Resort.

Sincerely,

Francisco Castillo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2012

This resort is great! Everyone was so accommodating and the grounds were immaculate! The best staff--Maiker and Jose on the beach literally made our trip the BEST!! They always made sure we were happy and had drinks at all times. They both remembered what we were drinking, so literally we would sit down at the beach and they would appear with them. You don't usually get that at an all inclusive resort. Kudos to both of them and I hope they are there the next time we visit. I would definitely recommend this resort to anyone.

Room Tip: I went with one of my best friends and stayed in the "regular" section. I liked it better bc we were right by the pool, the ocean and the lobby, so we never had to take the tram anywhere.
  • Stayed: July 2012, travelled with friends
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1  Thank Jennifer49463
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARADISUSPuntaCana1, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded 26 August 2012

Dear Jennifer,

First of all, on behalf of Paradisus Punta Cana´s staff, I would like to thank you for your preference in selecting our Resort for your vacations.
I appreciate that you took the time to write and let us know your comments on the staff as it is due to their effort and dedication that we are able to accomplish our goal - the total satisfaction of our guests, providing a quality service beyond our guest’s expectations and it is a real pleasure for us to learn that we have achieved our goal.

I look forward to hosting you again at Paradisus Punta Cana Resort.

Sincerely,

Francisco Castillo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2012

The ground were beautiful. Everyone was very nice and helpful. Juan Cruz at the pool bar was amazing!!!! Romeo Batista the activities coordinator was also awesome and very helpful.

You will have a fantastic time here!!

One word of advice. If you order room service they claim you can pay cash to the person who delivers. You pay the $5 then you sign the slip and they charge you when you checkout again. Either keep charging to your room or keep paying cash but don't sign the slips.

Stayed: June 2012, travelled with friends
1  Thank Christopher S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARADISUSPuntaCana1, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded 26 August 2012

Dear guest,

First of all, on behalf of Paradisus Punta Cana´s staff, I would like to thank you for your preference in selecting our Resort for your vacations.
I am happy to read that your expectations were met or exceeded at Paradisus Punta Cana Resort.
Our hotel charge room service delivery fee to the clients room, the clients are being asked to acknowledge the charge by signing for it in order to avoid any misunderstanding upon checkout, which means that the client pay for it as part of his final bill on check out of the hotel. This is common practice in all inclusive hotels. The gratuity is already included when presenting the check.
Thank you so much, on behalf of the whole team of Paradisus Punta Cana, and we look forward to hosting you again at Paradisus Punta Cana Resort.

Sincerely,

Francisco Castillo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2012

70 % of the people that worked there were not happy to see you and the food was slow and not great
A lot of Hotel workers did not speak english and they lied to you to get you to a time share presentation that wasted 3 hours of your time
The resort and ground were great
It is unfortunate that a great location and property is not managed well

Room Tip: They should change management and train workings to speak english as that is were most of the vacationeers speak
  • Stayed: July 2012, travelled as a couple
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3  Thank frank0503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 16 July 2012

Dear guest,

First of all, we would like to thank you for taking the time to let us know your comments from your last stay at our Paradisus Punta Cana Hotel. As we are deeply committed to achieving our guest’s total satisfaction, your opinion is very important to us. We would like to offer our sincerest apologies for the inconvenience that you have experienced throughout your stay.

I am sorry to know that we did not fulfill your food expectations but please have in mind that our Resort is not only equipped with the corresponding amenities but also with well trained chef to make sure they give each one our clients the food service they deserve, therefore I’m surprise you were not pleased by the selection and quality provided.

Also, we would like to offer our sincerest apologies for the inconvenience that you have experienced throughout your stay with the time share sale. At the same time you can feel assured that your comments helped us identify or focus and take whatever corrective actions may be necessary.

We hope to see you again in the Resort enjoying other vacations.

Regards,


Francisco Castillo
Managing Director

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