The approach to this restaurant was very romantic, Flamingos welcome you in their pond as you enter the rustic looking abode. What happened next was absurd. The resort was well aware or our wedding party, we had a 42 person wedding the previous day. While this particular evening only 24 of us remained. A reservation was made in the morning for 14, as the restaurant said that was the max for a reservation. Despite being advised by the resort staff the only restaurant that required a reservation was Sakura ( the Resort's Japanese restaurant that is closed Sunday and Monday, Sushi must break their bank on the weekend). I respect that though, they said we can only reserve 14 but everyone can come and if you come early something could be figured out.
We arrived on time and nobody was in the restaurant except for the table of 14 we reserved and the 10 other people in our wedding group that the resort refused to give a reservation for.
At this point it's very simple- the table for 14 is here and 10 other people who are together are also here. There were four two-tops that if combined would have fulfilled the 10 seats required.
These tables were all empty and next to the series of 5 two-top tables that made up the original 14 person reservation. When they refused to make the 10-top for us, I thought ok maybe they have other reservations. However, the 10 people were all sat immediately .....just not together. The sad thing for me, is I hadn't seen many of these friends and years. No matter what sentiment or logic we presented them, they would just stubbornly disagree. Sure, I was seated. Sure, I ate. However, I just kept peering at these tables that we're empty and should have been combined. Peering at friends that should have been joined in a wonderful conversation, but instead were peering at empy tables wondering who could take lead and appy logic. Fortunately, I had good company at the table I ended up sitting, that doesn't take away from my desire to sit with my best friends who would be leaving the next morning and going to bed after the late dinner. Most everyone arrived at 7 and left at 1030.
I also had my 5 year old son with me. The waiter took our order first, which was nice and aware. It seemed that they might know that the guy and wife with the 5 year old might need to leave early. My son's Mac n Cheese came out. He ate and then passed out in his chair after his long day. Which was a blessing in disguise. My wife waited patiently for our food, but then got confused when everyone in the restaurant got their entrees before us. I'm patient, but what just happened? It a theme in this resort: Bad Communication. Employees at this place never seem on the same page, even though I see them at all the restaurants. The need a better way of sharing information. The mangement is soley responsible. They had easy solutions, but never executed any of them. I haven't even mentioned that the bride, groom, and mother of the groom never being advised that paella takes 45 minutes. They too were waiting forever. At least they ate before me. Which I'm happy about. The meal ended after decent food and a terrible memory. It may be the last I see some of these friends for years. So instead of the restaurant accomodating the wedding party who chose them instead of other resorts in the DR and the world, they seemed to care less. The lack of good management was was really stood out as the problem. Nobody of stature for the restaurant came out to explain their side of the story or give a reasonable explaination or moe apology. Instead, the staff who works hard and who I seemingly see all day are thrown into the fire. The staff is obviously underpaid, for what resort goers overpay for. Somebody is sitting pretty in their villa caring less about customer satisfacation and more about their profits. I guess that the 21st century, so I'm not really surprised. I just have never seen such little 'heart' and logic put into a dining experience. I just hate seeing employees not prepared to handle complaints like this, doing so. I hope this serves as a message for better managers or manager training. If that happens, problems as easily solved as this go away!
- Official Description (provided by the hotel):
- Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumptuous gallery of luxury suites and an exclusive garden villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own casino, an incredible spa for kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The resort features 688 oversized suites including 143 royal service suites and 4 ambassador ocean view suites, plus a one-of-a-kind oceanfront garden villa. ... more less
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- Also Known As:
- Paradisus Punta Cana Hotel Punta Cana