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Reviewed 30 August 2012

Bottom line you need to have a BLACK band on and you still my get the run around. i paid the 75.00 and day stayed in the villa but guess what no golf cart and no cook out. They place me and my family as far away as possiable from everything with out a golf cart so we had to use the shuttle for everything the shuttle service was the only thing at this resort the i will give a A+ to the rest of this place is wrack news alert managment be leave me if a person can put enoungh money and time together to get to your resort they do know how to think. All this stuff about V.I.P and non V.I.P enough if a person gets to your resort and pays V.I.P prices they should be treated as a V.I.P If you order chicken wings at the sports bar you get chicken pieces if you order wings at the V.I.P reception center you know the place where they try to get you to buy you get the whole wing come on now why would i want to be part of a club the discriminates like that we come there to relax and have fun not to go back and forth about where we can and can not eat where we can and can not go man all these rule when the local pay how much i don't know and bacially can do just about the same as me only way i come back here is a a share holder and if i am a share holder there has to be better places then this

Date of stay: August 2012
  • Trip type: Travelled with family
    • Value
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    • Service
3  Thank DCNorm_39
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
managementteam55, Manager at The Crown Villas at Lifestyle Holidays Vacation Resort, responded to this reviewResponded 24 September 2012

Dear Guest,

We apologize that we could not fully meet your expectations but hope that you will give us another opportunity and visit again in the near future. Please feel free to contact me for any assistance you may need.

Sincerely,

Annett Fiedler
Crown & Royal Villas Manager
Lifestyle Holidays Vacation Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2012

This is the 4th year I've vacationed at Lifestyle Crown Villas and I just love it. What started as a one time relaxation vacation has now become an annual ladies getaway. In fact, we're already planning next year! We always book our trip through Mark Austin and he makes sure we take advantage of all the wonderful things at the resort from the restaurants, the beaches, massages at the beach, the show at the Casino (slightly off the resort), even suggesting some sight seeing or shopping excursions. We always stay at a villa and it is just gorgeous! It's clean, spacious, has a refreshing pool - just everything you need to feel at home, but pampered at the same time. During the day, we have fun participating by the pool activities or the exercise classes (have to work off the calories from the delicious food!) and at night we've watched some shows, and ended off to the Club to dance. There is always something for everyone....even it its just sitting by a pool and reading a book. I think the only thing I'd like to see is another type of night club that has music and dance for a little older group...
Oh... and the staff!!! They are amazing! Everyone at the resort is happy, friendly, helpful and eager to ensure you have a wonderful time. They make me feel special and yet like family....Truly an awesome vacation that I look forward to each year!

Date of stay: June 2012
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
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2  Thank Lillian R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
managementteam55, Manager at The Crown Villas at Lifestyle Holidays Vacation Resort, responded to this reviewResponded 7 September 2012

Thank you for your nice comments regarding all our offers, services and facilities. It was certainly our pleasure hosting you once again at Lifestyle Crown and Royal Villas Puerto Plata. We are happy to learn that you had a nice time with us and that your vacation experience was a unique one.
Thank you for making Lifestyle Crown and Royal Villas Puerto Plata the preferred resort for your vacation and we are looking forward to welcome you back for another annual ladies getaway.

Sincerely,

Annett Fiedler
Crown & Royal Villas Manager
Lifestyle Holidays Vacation Resort

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Reviewed 1 August 2012

Spend a little extra money and actually enjoy your vacation. Trust me when I say, "This place is not worth the hassle."

Like many other disgruntled travelers, we experienced extremely poor customer service from the moment we checked in. For example, we were traveling with 2 families of (4) and had confirmed reservations for a 4 bedroom villa with golf cart and we recieved a 3 bedroom villa with no golf cart. Having read some of these reviews prior to our arrival we were a little more prepared to fight for what we had paid for. We were offered smaller and cheaper accomodations because a 4 br villa wasn't available, so we took the 3 bedroom. We went back and demanded the golf cart. We eventually were upgraded to include access to all beaches and restaurants with the exception of the VIP restaurant, complimentary massage.

The grass wasn't mowed at the dated villa, nor was the water turned on. The pool was a nice size but hot tub is not heated. The only hot tub on the entire resort that is actually heated is located over at the spa.

Believe me, when you need help with an issue, and I guarantee there will be issues, you will hear every excuse in the book. "The manager is out." "No one's available at the moment, but we will get back to you." They will also pick up the phone when they see you coming! We are not shareholders but made reservations through one, which appears the best way to go. I wouldn't recommend booking through cheap caribbean as you will have little to no perks. The sad thing is, we held several conversations during our 10 days there with actual shareholders and they were surprised to hear we ended up with a villa and golf cart when they didn't even get either during their stay. And they pay big money for those very perks.

I cannot believe that people have come here repeatedly! I'm a firm believer of once bitten, twice shy. After staying here, I honestly wouldn't believe any of the positive reviews for this location.

Room tip: Go elsewhere! You have been forewarned, booking is at your own risk of not enjoying yourself.
Date of stay: March 2012
  • Trip type: Travelled with family
    • Value
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    • Cleanliness
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2  Thank joelle w
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
managementteam55, Manager at The Crown Villas at Lifestyle Holidays Vacation Resort, responded to this reviewResponded 2 September 2012

Thank you very much for sharing your experiences regarding your recent stay at our resort. We very much appreciate your feedback, as it is through this medium that we are able to address guest issues and provide a high level of guest satisfaction.

It is not common practice that our guests do not receive what they reserved and we are very sorry for the inconvenience that this has might have caused to you and your family. Therefore, as you have mentioned in your comments, an upgrade was offered and accepted by you.

Please note that during the day the Villas Manager or Assistant are always available and that I am very sorry for any exception that might has occurred.

Nevertheless we truly regret that, in this case, we could not fully meet your expectations. Once again we reiterate our sincere apologies for any difficulties you may have encountered and we appreciate that you took your time to give us your feedback. We hope to have the opportunity to serve you again in the future.

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Reviewed 24 July 2012

Booking a vacation 8 months in advance, you have an excited expectation of something fun with the family. Our vacation was booked through a shareholder, and that is important and will discuss later. We visited from July 12-19, 2012. We confirmed several times and the shareholder was always very responsive to my brother, who shared all information and answers with me. Entering DR, I was aware of the $10/person charge. From that point on, it was a myriad of unanswered questions, redirections and explanations of what we did not get, as opposed to what we did receive. We booked a 3 bedroom, 4 bath villa for the week. Our driver at the airport insisted on waiting for 30 minutes for a second group that never showed from the flight. After setting out, we arrived in about 35 minutes at Lifestyle Crown Villas. It was beautiful as described by many reviewers. We also pre-booked a golf cart for moving around the resort grounds. We checked in and immediately the unfriendly customer service began. " You cannot go to these beaches or these restaurants, and your concierge will explain all details. Here are your bracelets and these cannot be lost or we will charge you $100." We had been given Blue bracelets, although the ads indicated that you get everything an owner/partner receives without limitations. This is much different from customer service responses- we had to contact the shareholder to straighten this out. We were told that the shareholder could inform them of the change, however, there was nothing they could do. Our group of 6 was directed to the Sportsbar, where we would wait for Jorge. We waited 45 minutes and Jorge arrived to take us to the Villa. It was Villa #58 and was very nice, if it was ready. Since noone rented the previous week, everything was shut down, and so the villa was very warm, the pool had leaves and debris floating and the fridge was off. Also, contrary to the add, there was no A/C in the main living area. All minor annoyances, but nothing outrageous. Besides, we were on vacation. Jorge wanted our drink orders-we were enttled to 6 bottles of alcohol and where do we want to go to dinner. Mind you we just arrived and noone has explained this to us. So we asked if we could get our bearings and then let him know tomorrow. He explained it was 6 bottles total- including juice. That seemed weird, Moving on, we settled in and found the pool wonderful, and we spent most of our time there. Our golf cart seemed like it was on its last leg. It leaked oil, and only would fit 4, so this meant multiple trips for any lunch or dinner visits. Also, we were able to have breakfast in the Villa, however, not a chef- the maid would cook. She would show up with 12 eggs, and everything from the buffet wrapped in plastic. It was all cold. We asked for breakfast at 8:00 and it was 9:45 when we ate. The maid waited for the food to arrive. Replenishing drinks was an issue. We would ask for water, soda and juice; it would arrive 6-8 hours later. All the staff was polite, as they would smile and nod. English was sparse, which we understood, however any resolution of questions or issues- never happened without raising a bigger issue. even then, most things were never addressed. We were even told that there was no manager as the manager was on vacation. We went to the Buffet na dbooked the restaurants. The food was gross. I saw people handling food with their hands and placing it back, birds landing next to the food and picking at it, chaos with people cutting in front of each other, no glasses for drinks were available, people were not waiting for food to be placed in the buffet line, instead, accosting the employees bringing the food from the kitchen, and in one case causing the employee to drop the tray. Kids were not monitored and running everywhere. The food in most cases was inedible. Stick with the pasta made in front of you or theomelet station. Everything else is off and tastes awful. The desserts are attacked by the birds. There is no air conditioning, all are open air; so pack extra clothes, you will sweat while you eat. The staff tries, but the people were incredibly selfish and it was a free-for -all. I explained to the manager, Annette, but there were no changes. The restaurants require reservations. So we planned dinner at Bellini, Rodizi-Brazilian, Blue Lagoon. The VIP Gourmet- we tried, but reservations were taken. It is interesting that you need to make these on Sunday at 12, for the week. There are limited seats and not one restaurant was ever at capacity. There are dress codes, so bring pants. We ate at Bellini 3 times, it was the safest. Everyone seemed to like this the most. The Blue Lagoon was a joke. The fish was served raw, we sent it back. The filet was Sirloin less than 1/4" thick and probably 5 oz. The brazilian restaurant had the best service, although the ribs were very fatty and the meat chewy. One time through the 6 meats and they are looking for you to leave. Okay... The beach was great, just go early and reserve one of the beds. Avoid the beach vendors. Other issues- A/C was broken in one room, which required a minor fix. The excursions were limited, and a little pricey- our favorite was the ATV's and Dunne Buggy's. The snorkeling was okay- but there is a 75 minute ride, not 30 minutes, to get to the boat-Ouch! The staff was helpful and while we booked for 3.5 hours- it was 6 hours. Bring drinks and towels. The biggest headache was the Sales Pitch. we specifically indicated no presentation, and a man named Jean lied and said no- "we are going for a tour." He dropped us at VIP building and again we said no presentation. He indicated that we would get a welcome package- hat, towel, beach bag; Instead we got a small bottle of run and yes, "the sales presentation." We had a tour of all the areas we do not get as we had a blue bracelet and not a gold bracelet. we could update to gold immediately if we purchased a membership of between 30K-80K. We again said, "No." Other gold band members told us, "Don't do it!" we asked a simple question- what would the investment get us that we didn't get today- 2 more beaches and access to 4 restaurants?" You still need to purchase the meal plan at $75/person; and the week's rental which maybe different for everyone based on when the shareholder purchased their shares. The fee is up to the shareholder. Once we convinced james, the salesman, that we were not purchasing; he raced us back to the lobby and told us to wait for the shuttle with other guests to get back to our Villa. VIP services was no help. They either nodded and smiled or directed us to the Shareholder. The WIFI access was non-existent. Don't even bother. Lastly, AMEX users- we had to pay for our meal plans upon arrival. Use VISA and Not AMEX. There will be an exchange fee because the resort "has direction from accounting" to charge in Pesos and not USD. For VISA, they will charge in USD. The charge was $48 for me, not alot, but I was given no reason why? (I know why, AMEX charges a larger handling fee than VISA). All in all, it was vacation, but I will not be back. Their motto, "Tell only your best friends," ironically was removed from the outside wall while we were there. Oh yes, the trip came with its own rememberence- upset stomachs for 3-5 days. I have heard this from countless guests. Over $6000 and many annoyances, nothing disastrous, just annoying. Be forewarned- not a member or traveling with a member, you are treated less than a member.

Room tip: Insist on Villas. Avoid the Buffet and go to restaurants. The large party on Sunday-avoid, too many people; over a thousand.
Date of stay: July 2012
  • Trip type: Travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
6  Thank LesterP_11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jenny H, Public Relations Manager at The Crown Villas at Lifestyle Holidays Vacation Resort, responded to this reviewResponded 26 July 2012

Dear Guest Lester P:

Thank you very much for posting a review about your stay at the Lifestyle Crown Villas and for choosing us for your holidays. In the name of our management, we want to express how sorry we are to acknowledge that we could not fulfill all your expectations regarding our hotel premises and services. In Lifestyle Resorts our guiding principles such as to provide the best service, to offer a unique gastronomy and to upkeep our grounds leads us to ensure a memorable holiday to our beloved guests. We feel very sorry to hear that we could not accomplish our goal during your visit.

We appreciate the observations concerning the service and the staff, and we are sorry that we were not able to impress you with some of our services despite of all our team efforts, your observations will be treated with the utmost interest since we believe that this is the best way to know what specific points we must focus our attention to improve in all aspects.

We do hope to welcome you in the near future, we guarantee you that our visitors receive the quality service they deserve and our company is recognized for.


Kind regards

Jenny Hernández
E-Commerce Concierge

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Reviewed 23 July 2012

This is our fifth year and we plan on coming back again next year. Our vacation was awesome and we leave happy!! The accomodations, food, and service are excellent, which in turn has made us repeat customers.

We had a 6 bedroom villa for 13 girls this year - and - it was simple beautiful. The pool was cleaned spotless every morning - it was crystal clear and clean. Loved the cabana beds outside on the pool patio - nice touch!!

Breakfast was prepared every morning in the villa. You could not want for more - omlets and eggs made to order, fresh fruit, meat, cheese, pastry, etc.... and I could go on naming items that were present every morning on the table! It was a small feast!! What a great way to start your day!!!

You can dine in a wide variety of restaurants on the resort. Diverse menus in each restaurant allows everyone in your party to enjoy "familiar" foods, as well as "trying" something new.

There is so much to do, but you can also relax at the beach (Serenity) and enjoy the service provided their too. I LOVE the beach service!! Can you say "Green Finger"!!

The staff is always helpful, courteous, and knowledgeable.

We booked our annual trip through Mark Austin. Mark did everything to ensure our vacation was memorable, but he does that every year!! This is the reason we come back.

Room tip: We stay in a villa every year. It does not matter the location on the resort - they are all beautiful. I would recommend a villa.
Date of stay: June 2012
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Sandra B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
managementteam55, Manager at The Crown Villas at Lifestyle Holidays Vacation Resort, responded to this reviewResponded 5 September 2012

We are very happy that you also this year had a great time with us and we are looking forward to welcome you for another unforgettable vacation experience!

With best regards from your home away from home

Annett Fiedler
Crown & Royal Villas Manager
Lifestyle Holidays Vacation Resort

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