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“Time of our lives” 4 of 5 bubbles
Review of The Crown Villas at Lifestyle Holidays Vacation Resort

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The Crown Villas at Lifestyle Holidays Vacation Resort
Ranked #14 of 44 Hotels in Puerto Plata
NJ
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Time of our lives”
4 of 5 bubbles Reviewed 14 July 2012

First let me say that my first visit to Lifestyles was back in February and, not knowing any better, booked thru Cheap Caribbean which had a great deal and for the money we paid $29 AI per day it was well worth it. Doing further research and reading trip advisor, I found that you can rent thru shareholders etc. and decided to rent thru Bob Mehl and Leslie Mitchell. The resort is what it is.. It's beautiful, fair to good customer service, it is big with many bars and restaurants so you can always find something to eat yadda yadda.

Now on to my experience renting thru Bob and Leslie. One word OMG (actually that's 3 but....) - You get exactly what is promised no BS and no empty promises. They were always honest. Any requests I made they would tell me they look into it and get back to me whether it was yes it can be done or unfortunately not available @ this time. And that is so appreciated. Always responded to my many questions and emails promptly. Bob/Leslie our villa was great! Close to everything. We got our VIP gold band as promised and had the same privileges as "owners". As a matter of fact, we were treated as owners the entire time. Our cleaning lady Rud was fabulous, making a nice breakfast each day & maintaining our villa. Our rep (forgot her name, sorry) - was very attentive and went out of her way to accomodate our requests. Our pool and grounds were cleaned daily. We had no problems with any of our dinner reservations. We had a gentlman come & replenish our fridge each day (in our case, full of beer & water - but whatever you wanted they would bring). The only request i have for a change is for the in villa breakfast. Each day the same thing is prepared. It would be nice to change that up every other day. The best surprise was the helicopter ride back to the airport as I had requested this to/from but it wasn't available but later became available.

Thank you to the animation staff for your great entertainment and attention..... Caramelo, Lenny Kravitz, Barbie, etc.... you're the ABSOLUTE BEST!!! Luv ya all!!!

In a nutshell... I will return and VIP is the only way to go!!! I will only rent thru Bob & Leslie ...they are friendly, reliable and most important honest. If it can be done, they will get it done for you. Bob/Leslie thank you for assisting in making this a great vacation. FYI ... one of my guest has decided to get married on the property.

Room Tip: I had villa 9B. It was close to everything
See more room tips
  • Stayed July 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank dcasiano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managementteam55, Manager at The Crown Villas at Lifestyle Holidays Vacation Resort, responded to this review, 2 September 2012
It was certainly our pleasure hosting you at Lifestyle Crown and Royal Villas Puerto Plata. We are glad to learn that you enjoyed our services and facilities and that your vacation experience was a memorable one.
We passed your nice comments to the rest of the team!
Thank you for making Lifestyle Crown and Royal Villas Puerto Plata the preferred resort for your vacation and we look forward to welcoming you back in the near future.

Sincerely,

Annett Fiedler
Crown & Royal Villas Manager
Lifestyle Holidays Vacation Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (138)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Westchester , NY
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 5 July 2012

So their tag line is “Tell it only to your best friends” which is exactly who booked this trip for me and my family. She is an owner of a 4 bedroom villa. We booked it back in February and at that time; they tried to charge her more for our 1 week stay. Then she was told that her account was not active. Right then and there, still here at home, they were trying to scam us. 15 emails to try to get the story straight and it looked like it did- so we thought.
We finally booked the trip and just came back. When we arrived at the resort our villa was # 29. It should have been #1 since it was run down, old and literally falling apart. Yes we had a pool that had weeds growing through the flagstone deck. The refrigerator was rusted as was the stove. The villa was dirty from the minute we got there. The kitchen was so small that 2 people could not stand in it with the frig door open. The frig had rust on it and sounded like it was going to die any minute. We saw that this is not what we expected we went to customer service. They could care less. They were rude, standoffish and that was not only the customer service person (Laura) but the supervisor (Vance) as well. We were told that since we were not owners, we “get what we get” and were all booked up since it’s 4th of July- not; we were there a week early. 300 villas and all booked? Don’t think so. They were not even smart enough to give us a peace offering- like the use of a golf cart since my wife just had surgery, dinner at 1 of the upscale restaurants- nothing. They could care less. . Unless your name is listed as an owner, it does not matter. That what they essentially told us. Their other tag line is “I work for you”. If these 2 “customer service people worked for me, I would fire them.
We were treated like second class citizens. Since we were not owners we did not expect amenities or access like owners. We expected a clean, modern villa like we would look at everyday across the way. We expected something like what we see on the website not the community “spares”. The MBR A/C broke 2 days before we left and they were able to fix it. The fan blower was so loud we almost could not hear the TV in the room.
This is how this place works: If you are a member you get a gold bracelet- they will treat you well-maybe. You will get all your amenities and issues addressed. If you are a guest of a member, good luck. You get a “blue bracelet” They won’t even acknowledge you until they try to recruit you to meet with them to buy. If you stay at the Presidential suites, then you might be OK.
This is a cast system. The color of the bracelet dictates what you get. The real issue is that someone will be a higher level than you and they will trump you if there’s an issue. If you book on line and have low expectations then you might be ok. I’m in sales for 25 years and customer service is king. This place survives on having people go with the owners (if so you get a gold bracelet and have all access and your set-maybe). They applying the old bait and switch- something you would never get at a chain a chain hotel/ timeshare.
So what can I do? No much. I was able to convince 4 people not to buy while I was there. I told them exactly how we were treated and how they have this “too bad” attitude. The resort is beautiful with plenty of pools. The resort is well kept and clean. The food is average. The front line working staff is friendly and helpful.I would score it lowere but the wotrking staff tries to really help. The maid that made our breakfast, drivers, deliverymen were all very nice and accomadating.
Beware of the "white shirts"- they are the wranglers to get you to sit with the guys with the blue shirts who give you the pitch. If you get sucked in, ask them to see villa #29. You decide if you’re really getting what you think.

  • Stayed June 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank MAP441
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny H, Public Relations Manager at The Crown Villas at Lifestyle Holidays Vacation Resort, responded to this review, 26 July 2012
Dear Guest MAP441:

We are sorry for not being able to fulfill your expectations since we are in the business to bring an enjoyable and unforgettable experience to all of our guests. We sincerely regret any inconvenience you may have experienced during your stay and for not having had the opportunity to amend any misperception you could have had while were with us.

As we are deeply committed to achieving our guest’s total satisfaction, your opinion is very important to us. We take great care to ensure that important matters such as this are properly managed; this in not a usual situation in our Villas, reason why we do feel the need to correct a few of the statements in your review:

Our staff is very friendly and trained to be helpful even under stress they usually perform very well, we typically receive extremely positive reviews about them, and often hear that, in many instances, the staff made the difference for many of our guest’s vacations, especially the staff that works in the villas that offers highly personalized services to its guests. Please accept our apologies for any staff member who did not display those qualities.

Our Villas are generally in very good conditions and we have a continuous maintenance improvement plan in place.

We must say that the level of satisfaction obtained concerning the quality of the services and facilities at the villas has always been very elevated according to the opinions reflected in our satisfaction questionnaires.

For us, there would be no biggest reward than to have the opportunity to show our commitment to customer service. We hope that despite your disappointment, you will consider choosing us again when planning future travel to The Dominican Republic& Lifestyle Crown Villas.

Sincerely

Jenny Hernández
E-Commerce Concierge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darlington, United Kingdom
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 26 June 2012

My wife and I had a fabulous holiday in the Crown Villa's. It was modern, clean and comfortable. the maid came in everyday and cooked breakfast - cleaning up too. The weather was really hot and the members area much better than the normal tourist areas. We went to a different restuarant every night although we did the Indian and Azul twice as we were impressed with them. we have been going for 7 years and never been let down. I see some people have in the negative reviews but being a member has its perks. All the members I met seemed happy with their lot. Stacey Smith has been out Rep for the last few years and has always made sure we recieved for our membership.

We were impressed by the development of Cofresi Palms and the new access to the beach and resturants. we loved it and are planning to return April next year.

  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank tonysmith676
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 22 June 2012

Just got back fromour third time back, every time it gets better. We joined the first time we went and we never will never regret it, we got everything and more. All the staff can't do enough for you, they rung our room most days just to check if you need anything or if you want something in your room. The bar staff are so friendly and funny, they are the bestfriends that you can ever make, and when you have to leave them it's heartbreaking because you've got so attached to them. The weather was amazing, too warm on a few days but the pool cooled you down. We stayed in the penthouse in the crown suites, they are very homely and have really good beds which are really comfy they're also made up with clean sheets everyday. The penthouse the we stayed in did need a new lick of paint but that wasn't that noticeable so it didn't bother us. We got our golf cart when we arrived and it was old but it never broke down on us and it made it a hell of a lot better to get around the resort. The only bad thing is the people who want to show you round keep pestering you, so then you go and look round the resort to try make you buy into the company even when your a member but as soon as you tell them no they don't really hustle you again. If you do want to look round the resort as for Filipe he is so nice and doesn't pressure you into buying he is very understanding and always wants to get the best deal he can for you. We joined with him 5 years ago and he still remembers our names and always comes over to say hello when we see him, he is such a genuine guy. I would recommend this to everyone it is the most amazing holiday ever you couldn't wish for more. Yeah if your not a VIP member it won't be the same, but as the saying goes, you get what you pay for. We are off back next year in June to see all of the amazing people we met and for another amazing holiday. We can't wait, we get so excited and when we leave we cry because we love it there so much. We had and incredible 2 weeks there having gone to 2 VIP welcome parties with are so much fun. Cant wait for next time, I just hope they are ready for us.

Room Tip: The crown suites and residential suites are good but need painting, but the beach suites on cofesi p...
See more room tips
  • Stayed May 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Emily N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chiang Mai, Thailand
Level Contributor
57 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed 19 June 2012

We just got back from a very nice week at one of the 3 bedroom villas. The most important advice I could give is that it is definitely worthwhile to pay to get the highest status. We had the gold VIP bands and were able to go to the best beaches and restaurants. We did see some of the other places open to guests without the gold bands, and they were not even close to being as nice. I don’t think going to this resort would be worth it without the gold bands.

The villa we rented was perfect, very well laid out and comfortable. However, the pool was very deep so it was not so good for children. I think each villa has a different type of pool. Our housekeeper/cook was fabulous, and it was a real luxury to wake up to a pot of fresh coffee and have breakfast made for us each am.

There was a lot for kids to do at the resort, including a kid’s pool and kid’s club, so our 2 1/2 year old grandson had an especially wonderful time. The staff at the resort was generally extremely friendly and great with kids. They all seemed genuinely happy to see my grandson and catered to his needs/wants even in the fancier restaurants.

The food at the VIP restaurants was generally very good, and the restaurant staff was fabulous. Three of the VIP restaurants were closed while we were there – a bit disappointing, but the ones that were open were quite nice. We liked Jazz and the Brazilian restaurant best. There was a good selection of lunch foods available at the VIP beaches. The drinks were also very good (the iced coffee is highly recommended.)We liked Serenity Beach the most, but also spent lots of time at Harmony Beach.

The grounds of the resort are huge. Although they are nicely planted, it would be an improvement if there were more places to sit (not just at the beaches/pools). Some garden areas would be nice. Having a golf cart was a huge bonus. At one point during the week, our golf cart was stolen while we were having dinner, Although the staff got it back for us the next day, we needed to rely on the shuttles for a little while. There is no way to walk to things given the size of the grounds, and the shuttles were a problem, especially with a young child. When we did call for a shuttle, it often took 30-45 minutes to arrive.

We had free tickets to Ocean world included in our package. It was cute, but I think it would generally be better for older kids, 8 and up. It wouldn’t have been worth it if we had to pay. There were a lot of things that weren’t included in the admission, including lunch and dolphin/shark encounters (and moderate pressure to buy them), and the swimming opportunities were much worse than we had at the resort. The pools at Ocean World were not especially clean.

We were very disappointed in the lack of decent wifi access throughout the resort. If this is something that is very important to you, you might want to look for accommodations elsewhere. There was no wifi in the villa, and the wifi on the beaches and at the pools was spotty at best - a real surprise in a resort of this caliber.. You can go to the VIP offices in the “Tower”, and the wifi there generally worked, but it wasn’t an especially pleasant place to spend time, especially given how nice the beaches and pool areas were. There was a bar/coffee shop there, but the tables were generally crowded with people getting sales pitches for buying property/shares. It was noisy and certainly not private. Keeping in touch through Skype was very difficult.

  • Stayed June 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank desertdiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Crown Villas at Lifestyle Holidays Vacation Resort

Property: The Crown Villas at Lifestyle Holidays Vacation Resort
Address: Columbus Torre 1 | Playa Confesi, Puerto Plata 57000, Dominican Republic
Region: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style:
#4 Best Value Hotel in Puerto Plata
#9 Luxury Hotel in Puerto Plata
#12 Top resorts Hotel in Puerto Plata
#13 On the Beach Hotel in Puerto Plata
Price range (per night): ₹ 7,228 - ₹ 14,864
Hotel Class:4 star — The Crown Villas at Lifestyle Holidays Vacation Resort 4*
Number of rooms: 90
Official Description (provided by the hotel):
The Crown Villas are the ultimate in luxury and exclusivity, as each is a small estate home with sumptuous, private three and four bedrooms that offer guests a unique and exclusive vacation experience. All of these villas are a classical Spanish Mediterranean style architecture, with red tile roofs, stucco plastered archways and distinguished stone columns with generous tropical gardens where hibiscus, bougainvilleas and other magnificent tropical plants abound. All have a private swimming pool, shaded terrace, veranda, kitchen, and a full private bath leading directly off each bedroom. The villas are furnished with rattan, elephant bamboo and a natural Caribbean wattle work and are equipped with air conditioning, overhead fans, and cable television. The Crown Villas are part of the all-inclusive Lifestyle Holidays Vacation Resort and guests have access to all the facilities of the Resort (excluding the V.I.P areas). A personal maid and an exclusive menu in each of the seven Resort restaurants complete these perfect accommodations. ... more   less 
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Also Known As:
Lifestyle Crown Villas Hotel Puerto Plata

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