Check in day was a disaster. Traveling with 12 family members, I booked a 6 bedroom villa in February and while I understood I was not guaranteed a 6-bedroom, I was told if one was not available I would receive 2 3-bedroom villas side by side. The six bedroom was not available and we were given two 3-bedrooms 5 villas away from eachother. Even though a special request was put in on numerous occascions the need for a 6 bedroom villa, as we were traveling with 3 families each having 2 children ...This quite frankly upset the whole balance of the families.
Even though I rented directly through an owner, there were many privileges we were not privy too (private beaches, restaurants, ice cream parlor). You were hounded by salespeople constantly and member services constantly passed the buck on who was responsible to help with what issues we may have had (not getting into our villas until 6 pm even though check in is 3:00 pm, lights going out every nite in one of our villas, golf cart breaking down, etc.)
Food was awful. The restaurants were slightly better that the buffet and while we made it a point not to drink the water, our whole party was sick at one point or another with bad cramps and the runs .... instead of shots of tequila, we were doing shots of pepto ... no joke! I am home now 4 days and still have the runs, as well as my daughter!
Entertainment ... the same crew that was poolside by the day running exercise programs and games, were the same crew doing the nightly entertainment. I think they choreographed each show themselves. Very unprofessional and not so entertaining.
The only entertainment I truly enjoyed was the huge Welcome Party on Sunday night!
Such different levels of service, all on the pretense of selling you a membership. I spoke to a guest on our last day, and was told they were picked up at the airport in a helicopter. Their shower head broke and the water needed to be shut off for 2 days before they fixed the problem! And after they didn't purchase a membership, return trip to airport was in a van. (I saw them on the plane going home, they were sitting in first class! As you send the resort your itinerary, they obviously knew they traveled first class, hence the helicoptor pickup from the airport!!!)
My girlfriend who was also there, purchased a membership prior to our arrival and experience (she is now questioning why she did), however, and she was sent back to the airport in a stretch limo. My party of 12 were shoved into one van with no a/c!
All in All the resort was beautiful. don't drink the water and watch what you eat. don't expect too much from the live entertainment. We made the best of our vacation with what we had to deal with, but quite honestly, I won't return again.