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The Tropical at Lifestyle Holidays Vacation Resort
Ranked #10 of 41 Hotels in Puerto Plata
Easton, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Great for the Price!”
4 of 5 bubbles Reviewed 19 June 2012

My wife and I recently stayed at this property. Booked through CheapCaribbean.com in January for the $12.00 per person per night sale. We went with there with some low expectations, but we were pleasantly surprised. The food was average-breakfast was the same every day-could use some menu changes, lunch was great-either the buffet or waiter service at the VIP Beach, most dinners were average with the exception of the Blue Lagoon-Excellent! The Thursday night party at Ocean World was very nice and Lifestyle really goes above and beyond for the Sunday Night Welcome Party. Our room was spacious and clean, but the AC was not as cool as we are use to, but we had no problems sleeping. Weather was FABULOUS! VIP Beach is not to be missed! Be sure to see Felix Nunez at the Olympus Tours Desk in the Lobby of Lifestyle! We booked our Freestyle Catamaran Cruise through him and he was very knowledgeable, helpful and personable! If you are staying at Cofresi you can still book through Felix-Go see him-WONDERFUL guy!! All in all a very nice vacation!

Room Tip: Ask for Building 5 or 6. Great location!
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  • Stayed June 2012, travelled as a couple
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Helpful?
4 Thank JeffK610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,546 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,015)
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manheim
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 19 June 2012

This was my 4th and last trip with Lifestyle. Because of the price, it was a good deal, but as time goes by, the service gets worse and worse. It's impossible to get a good reservation to a restaurant and the time share people get pushier and pushier. Even the cabana boys aren't as friendly and willing to make life easier. I was really disappointed when I saw everyone else get their room and we waited and waited in the lobby for ours. Who cares that we had loyalty to this place when they didn't to us. We will spend our money elsewhere in the future and I am done promoting this place to friends. Time to move on and leave Lifestyle behind. Adios.

Room Tip: good luck. we didnt have any.
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Terri M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Public Relations Manager at The Tropical at Lifestyle Holidays Vacation Resort, responded to this review, 27 June 2012
Dear Guest Terry M,

We would like to thank you for taking the time in giving us your valued comments from your last stay at Lifestyle Tropical Beach Resort & Spa. Our guest perception is extremely important to us as well as their satisfaction; we are very sorry to know that in this particular case we were not able to fulfill your expectations and for not being able to make your stay with us more comfortable and enjoyable as usual.

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

In Lifestyle Resorts, we have very clear that our customers are the most important as well as their comments. For us, there would be no biggest reward than to have the opportunity to show our commitment to customer service. We hope that despite your disappointment, you will consider choosing us again when planning future travel to The Dominican Republic.

Sincerely

Jenny Hernandez
E-Commerce Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winfield, Kansas
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 June 2012

Hello la touristas. My husbad and I booked a week-long vacation to this resort through Cheap Caribbean at the Extravaganza price (= crazy cheap), so of course that plus the negative reviews made us a little anxious about the trip. BUT - we Loved this vacation. We went with another couple and met lots of great people while we were down there. Instead of staying at what felt like a nice hotel with multiple restaurants and some nightly entertainment, which is what we had in Cancun, we really enjoyed being on such a sprawling estate and having both Lifestyles and Cofresi resort pools and restaurants at our disposal. It made the difference between wanting to get out of there every day (Cancun) and wanting to stay every day (D.R.) Another thing that made the difference for me was the VIP Beach at Lifestyles - they had delicious blended frozen drinks, a great snack menu (11-5) and the shady beds and cool pools. That place spoiled me and I loved it. Also loved the mamosas every morning. :)

Room / Service: We were in Building 6, lower level. No complaints with our room. Actually,
I'm not the kind of person to spend really ANY time in my room, so I don't need anything super chic there. We didn't even turn the TV on except to watch the morning news for less than an hour. We tipped our maid every day, a couple times in person, and always had a neat bed and clean towels. We changed reservations and had late eating times, but got the restaurants and nights we wanted with a group of 4 instead of 2. Worked out okay. We thought the Dominican Restaurant was Way Too Hot when we ate - all of us were uncomfortable with the temp. Always try to sit on the very outside edge of the restaurants, closest to the ocean and the open air! We should ave said No when they led us inside and to the middle of the restaurant - ugh!

Other Food thoughts: We only ate breakfast at the Casablanca buffet at the Lifestyles Resort, which made fresh omlets and smoothies every morning with whatever you requested. Best snacks were on the VIP Beach. Best lunches were at the Cofresi buffet (cooked right in front of you and not brought out in pans and kept warm.) BEST DINNER was the buffet with swordfish and fillet mignon at the Welcome Party. Everyone traveling here should make sure to stay over on a Sunday night. This event was highly entertaining - we will never forget it.

TIP: If you have a chance to shop somewhere local before you get to the resort, buy your bag of Doritoes or whatever you need there and not in the Gift Shop. We paid $14 for Tostitos and a small jar of queso! Yikes!

Other Shopping thoughts: They have several small shops along the beach and set up vendors on the resort a few nights / week. I bought from both, haggled prices with both, and liked what I brought home.

All the hoopla about Buying In: We seemed to pick the perfect time for our VIP sell. We took a beautiful golf-cart ride through the resort and were perfectly honest about not wanting to buy in, and at the end of the tour we were let off at the VIP beach wit no guilt or hassle. I know some other couples had more challenging / exhausting stories to tell about their experiences, but we were happy with ours. And the free gift was the Dominican Roots & rum for some Mamajuana shots, which we would have wanted to buy as a gift for someone anyways... Not bad for us.

Excursions: The Olympus Tours sold at the lobby are pricey - but tempting. I'd suggest, if possible, join in with some other people on the resort for a Taxi and go by yourselves. (Our Taxi for 6 was a minivan - comfortable and clean. We should have rented a car though - that is a super cheap option but of course they drive like crazy down there!)

27 Waterfalls Tip: Take a Taxi from the resort to the Waterfalls, and do all 27 if you're up for a climb and some crazy terrifying jumps and the most beautiful ravines, clear water, fun slides - most amazing excursion ever. Our Taxi ($80 without tip) was split between 3 couples, we paid I think $20 per couple for the waterfalls, then tipped our taxi and two guides at the end... Much better than the groups of 30-40 that left from the resort at triple the price. Also, the Taxi stayed at the Waterfalls and the driver kept any belongings we didn't want to take in the van. We didn't pay him until we made it back to the resort. It was all pretty reasonable and super easy.

Snorkeling at Sosua Beach: We booked a cheap excursion from Manny, the local guy on the beach. Worth the drive to see and feel this beach - so much more clarity and life in that part of the ocean than in front of the resort. Our negative from this experience was Too Many People on the Bus. We wished it was more like the free snorkeling at the resort, with no one kicking right at us, but the beatiful fish and coral at Sosua Beach were worth it.

Like I said, this has really opened my eyes to what I'm looking for when I book my next vacation, and it's not the most elaborate suite to stay in, it's the most elaborate resort to explore. Loved it.

Room Tip: Building 6 was the newest, was quiet, had a great maid, and we loved our room on the bottom level...
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dusti f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor Locks, Connecticut
1 review
3 of 5 bubbles Reviewed 17 June 2012

went on this trip with my girlfriend and got food poisoning after my first night and was out of commision all week! rooms were ok, our ac wasn't working that well. it is not handicap friendly, they try and sell you there version of a timeshare and you are only allowed to use one of the VIP facilities. other than that, the resort has some nice features, good food when u dont eat bad food and get sick. amd if u do go, do the waterfall and zip line activity, awesome!

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morris Plains, New Jersey
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 16 June 2012

We reserved our stay because there was a big sale on CheapCaribbean.com. You do get what you pay for in this case. I would have rated this hotel 3 stars if it wasn't for the hard selling we experienced daily.
Rooms: We had a standard room and the A/C was subpar. It was on its coolest setting and it wasn't as good as I have at home. Furthermore, after two days, it barely worked at all. Good thing the ceiling fan worked well. The tile floor was dirty (unswept), there was a small stain on the bed, and the tile job in the bathroom was sloppy. There was no bathroom tissue holder. The overall style was nice, though, along with the cozy porch, and they did stock our small refridgerator with water bottles and liquor every day. The bed and pillow comfort was fine for me. Unfortunately the housekeeper left us with no towels one day and I had to call the front desk twice in order to get some. Do not drink the faucet water. I liked that all the light bulbs were fluorescents for saving energy. The map given to us was in black & white and difficult to read.
Guest services/front desk: Check-in was slow and the lobby lacked decent A/C. A few times we asked for their help and there was an excuse as to why they could do nothing. For example, we asked for water one day; they referred us to the bar but the bartender told us they had none! Granted, it was the late morning, but what open bar has no water or ice to offer guests. Another time, we asked to re-schedule a dinner reservation. The voucher said we had to see the front desk, who referred us to the guest services office, who told us we had to talk directly to the restaurant! We walk to the restaurant but it was closed. Later we found out from another guest that the only time to alter a reservation was before 10am but not a single guest services person informed us of that up front!
Food: The food at the resort was generally great. The buffet restaurant had different styles of food every day, as well as food staples. We were told that the water being served was purified and so it was fine. And the hours were convenient. No complaints at all. The iced teas were great and the cappuccinos were also great.
Vendors: The main problem we had was that there were private vendors allowed on the premises who kept selling their services (scuba diving, jewelry, etc.) to us every day. There was a sign that advised us not to buy from them but then why do they permit them to walk the property. Also, there was a "concierge" assigned to us which did nothing but ensure that we were escorted to a place where we were sold a timeshare. Nothing in my reservation documents stated that I would be sold a timeshare, but it happened and they sold us really hard. Further, we were all invited to a "welcome party" where they offered all patrons a massive selection of dinner food outdoors and proceeded to show us a ridiculous video production advertising the greatness of their resorts!
Servers: Most servers here were attentive (one of them went out his way to get a cappuccino, while another fetched an ice cream after-hours). Some of them however seemed to show off a fake smile, as though underneath the facade they hated their job and hated tourists. So our experience was mixed.
Amenities et. al.: The pools were the perfect temperature and were clean. The VIP beach was cool with the dark wood frame and linen canopies but you had to arrive early in the morning in order to reserve one. The cold hot tubs were nice too. The ocean water itself was a good temperature and clean too. The sand was very fine. There is a high UV index there so sunscreen is a must. I liked the two-foot chess pieces and walk-on chessboard. The gym was decent. The grounds were kept clean, although a wild dog and a wild cat were walking around everywhere; the wait staff simply ignored the animals, which was a bit strange. The staff at the gift shops always looked at us like we were going to steal stuff. Make sure that you take the free shuttle to the Cofresi hotel, where the pools are more modern and where the ambience is cooler, more mature, and quieter.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Eric S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Public Relations Manager at The Tropical at Lifestyle Holidays Vacation Resort, responded to this review, 27 June 2012
Dear guest Eric S,

We would like to thank you for taking the time in giving us your valued comments from your last stay at Lifestyle Tropical Beach Resort & Spa. Our guest perception is extremely important to us as well as their satisfaction; we are very sorry to know that in this particular case we were not able to fulfill your expectations and for not being able to make your stay with us more comfortable and enjoyable.

In Lifestyle Tropical Beach Resort & Spa, we have very clear that our customers are the most important as well as their comments. For us, there would be no biggest reward than to have the opportunity to show our commitment to customer service.

In the same way, we appreciate your observations which are treated with the utmost interest since we believe that this is the best way to know what specific points we must focus our attention to improve in all aspects. We do hope to welcome you in the near future, we guarantee you that our visitors receive the quality service they deserve and our company is recognized for.


Sincerely


Jenny Hernández
E-Commerce Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Tropical at Lifestyle Holidays Vacation Resort

Property: The Tropical at Lifestyle Holidays Vacation Resort
Address: Columbus Torre 1 | Playa Cofresi, Puerto Plata 57000, Dominican Republic (Formerly Lifestyle Tropical Beach Resort & Spa)
Phone Number:
Region: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style:
#6 Family Hotel in Puerto Plata
#8 Top resorts Hotel in Puerto Plata
#9 On the Beach Hotel in Puerto Plata
Price range (per night): ₹ 5,769 - ₹ 13,549
Hotel Class:3 star — The Tropical at Lifestyle Holidays Vacation Resort 3*
Number of rooms: 282
Official Description (provided by the hotel):
Set within the sprawling Lifestyle Holidays Vacation Resort, The Tropical offers a classic hotel vacation experience set within quaint, two- and threestory, Mediterranean-style buildings. The mood is laid-back and distinctively Caribbean. Guest enjoy all resort facilities and amenities (excluding the V.I.P areas) including swimming pools, a choice of excellent restaurants, exercise rooms, tennis courts, windsurfing and so much more. The Lifestyle Tropical is Ideal for couples seeking a private island hide-away with all the advantages of a world-class resort. ... more   less 
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Also Known As:
Lifestyle Tropical Beach Resort And Spa
Lifestyle Tropical Beach Hotel Puerto Plata
Lifestyle Tropical Beach Resort Spa
Hacienda Tropical
Hotel Lifestyle Tropical Beach

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