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“Fantastic Stay at Gran Ventana”

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VH Gran Ventana Beach Resort
Ranked #5 of 40 Hotels in Puerto Plata
Certificate of Excellence
Reviewed 29 December 2009

As everyone else we were nervous going to the Gran Ventana having read some negative reviews, such as the food and the Tattoos. We have travelled all over but never the caribean, apart from mexico. This hotel is fantastic and there is no other word for it. It was very clean, and being cleaned all the time. The food was fantastic, those that moan have clearly got nothing better to do. Our family did not suffer any problems but the variety and type of food was fantastic. The staff were always trying to help with genuine smiles and nothing was too much for them. If you have kids and want them to have fun then for the Dominican this hotel is for you. The pools are perfect for young children and the Kids club a welcome distraction whenever needed. The beach was lovely and the same as anywhere a gentle No to the beach sellers sufficed. The nighlife could have been better but this is a family orientated hotel and the younger kids love the entertainment. The food and drinks and relaxation was amazing and I would definitely recommend this hotel. It is affordable luxury and a place where the kids can have so much fun. We had rain for 3 days which proved a littel tedious but that is part of the holiday experience and not the hotels fault. For the Dominican I would definitely recommend. Spoke to others that had been all over the Caribean and in particular the Dominican just to try different places but none on the island compared to the Gran Ventana. A wonderful hotel and wonderful staff and we met some lovely people.

  • Stayed: December 2009, travelled with family
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2  Thank Ricks40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,412 - 3,416 of 5,522 reviews

Reviewed 25 December 2009

I have just returned from a fantastic week at the Gran Ventana hotel. I would definitely recommend it - it's not quite the boutique hotel it claims as it must have a 300+ capacity, but it's perfect for a pretty cheap all-inclusive week away.

The Gran Ventana is very clean. Food is really good - a self service restaurant with a wide choice of food including loads of fruit and salads, and 3 other restaurants. The staff are very friendly and provide excellent service, they can't do enough for you. Rooms are good too - we had an extra bed put in our room as there were 3 of us, made it a bit of a squeeze but beds are very comfy, good air con, nice clean bathrooms, fridge, ice machine in the hallway and TV. And the hotel had a lovely beach, two pools - one big one for kids and everyone, and another hidden away which is the quiet pool. nice to have the choice. There are bedrooms surrounding the quiet pool, so if you want a quiet spot ask for a room up there.

We were meant to stay at the Barcelo Puerto Plata Hotel, but were moved before we arrived because there had been an 'incident' at that hotel. People we spoke to at the resort said we'd been moved to a much better place - quieter and better food.

We travelled with Thomas Cook - they were OK on the whole, but they do try the hard sell. We booked diving direct with the hotel - was very good. And we also booked the Bravissimo show which is a busride away - unless you like tacky cabaret, DO NOT BOOK THIS SHOW. It is just dreadful.

The flights were awful - very very cramped and poor service on the flight, but am not sure we could expect more for the money we paid (£700 for the week for everything).

  • Stayed: December 2009, travelled with friends
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2  Thank CharlieK31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2009

We stayed for a week at the Gran Ventana from December 15th to December 22nd, and we couldn't be happier with our experience. The room (in the Catalina block) was big, bright, and impeccably clean. The bars made delicious mixed dreams. The buffet was a standout, with something for everyone and something special each day (the chocolate desserts in particular were so good that they put the a la carte restaurants' offerings to shame.) The beach was one of the finest and cleanest along the stretch, although swimming was hampered by the reefs a little ways out.

We went on two day trips: Paradise Island and the jeep safari to the waterfalls. Our rep warned us not to book with the beach vendors, but I had read good reviews of Caesar here and ended up booking through him with no problems, and for a much lower price than we would have paid with the official rep. Both trips went great; snorkling among the coral at Paradise Island in particular was an incredible experience (and the speedboat ride there was awesomely hair-raising).

All in all it was a fantastically relaxing vacation. We would go back in an instant!

  • Stayed: December 2009, travelled as a couple
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2  Thank qrums
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 December 2009

We were moved to this hotel from the Barcelo Hotel (DO NOT STAY THERE, SEE SEPERATE REVIEW) and were absolutely delighted with every aspect of the hotel, I am a General Manager of a hotel in England and I could not fault the hotel in any way.
The food is excellent and a great choice. The Italian was very nice, the Caribbean was beautiful and air conditioned and the Grill by the beach was a superb location. Buffet breakfast and lunch had something for everyone.
The service in all areas was superb, the restaurant reservation girl (Miss Garcia) was 100%, a diamond. the front desk were so helpful and all the waiting staff were spot on. The biggest mention has to go to the housekeeping team, they were so friendly, unobtrusive and the standard of cleanliness and maintenance in the bedrooms was as good as any hotel I have ever stayed in.
Nice to have the fridges in the rooms, replenished every day. The selection of TV channels was great, kills the time from coming in from the sun to getting ready for a night out. Lots of free movie channels, even had Fox Soccer with live English games (sad I know).
Our stay here was perfect in every way after a disappointing start at the Barcelo.
I would 100% recommend this hotel and challenge anybody who has critisism of the hotel.
The management team at the hotel should be very proud of how this hotel is operated.

  • Stayed: December 2009, travelled as a couple
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2  Thank imps1208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 December 2009

Vacationed at this hotel because we were in Santiago and wanted to enjoy the beach for a few days.

Pros: The service was very good, attentive, friendly staff. Nice beach. Ala Carte restaurant on the beach was very good. Room was clean and air-conditioning worked well, mini fridge stocked with water and soda and beer.

Cons: Buffet meals were just so so and the Italian restaurant was awful. Pool area so loud all day with activities (the quiet pool was nice). Drinks in tiny plastic glasses, I understand at the pool but at the bar? No free internet and even when you paid for it to use in the lobby it only worked sometimes. My daughter had school work to do so we had to go elsewhere to find internet for her. If you want to taxi into town you have to let them call a cab and it is more expensive than a cab you could get yourself.

My impressions: It is not a place that I would go again. You are not going to get any flavor for the country that you are visiting. Go if you like to be around a mostly European crowd who like to sunbathe topless and have lots of drinks and smokes and loud games poolside. It is not what I would call an upscale hotel compared to places I have been in Mexico and Hawaii for the same price.

  • Stayed: December 2009
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1  Thank luv2vacation14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about VH Gran Ventana Beach Resort

Address: Playa Dorada | PO Box 22, Puerto Plata, Dominican Republic
Region: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Puerto Plata
#4 Family Hotel in Puerto Plata
#4 Top resorts Hotel in Puerto Plata
#4 On the Beach Hotel in Puerto Plata
#5 Luxury Hotel in Puerto Plata
Price Range: ₹ 6,876 - ₹ 21,732 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — VH Gran Ventana Beach Resort 4*
Number of rooms: 506
Official Description (provided by the hotel):
Playa Dorada, a gated oceanfront community on the northern coast of the Dominican Republic, is home to Gran Ventana Beach Resort, one of the country’s friendliest, most welcoming hotels. Located directly on the beach, our Puerto Plata beach resort boasts three pools, a kids club and an airy, cool and fresh lobby. We also offer a superb, all-inclusive value for families, couples and group vacations. ... more   less 
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Also Known As:
Gran Ventana Beach Hotel
Gran Ventana Dominican Republic
Gran Ventana Puerto Plata
Gran Ventana Beach Resort Puerto Plata
Hotel Gran Ventana Beach
Grand Ventana Beach Resort
Gran Ventana Hotel Dominican Republic

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