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Reviews (2,572)
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All reviewssun clubcoco cafepizza shopwindows buffetda mariogaucho grillexplorers clubentertainment teamasian restaurantmain poolfoam partygreat vacationrecommend this resortkids clubfamily vacationgreat resortdominican republic
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Reviewed 5 April 2018 via mobile

Not bad for the price but sunclub is a must,gets you upgrade drinks,room, dinner reservations(a big plus some people wait over two hour and we walked right in) and all the staff in the sunclub was top notch.

Stayed: April 2018, travelled with family
3  Thank bigj1045g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

This was an amazing resort, very clean, rooms were spacious, comfy and equipped with fully working aircon, hairdryer, iron/board, safe, mini bar that was always topped up, toiletries that was replenished, and it even had an umbrella incase it rained.
This was a family holiday and my 9 year old and 16 year old loved it, there was so much for them to do. The facilities, activities and the entertainment was fantastic, they really work hard to make the shows great. Specially Julio aka the rock, misael, Hilary and maicol, they totally Made our holiday not to mention the other staff starling and Stylin they are so friendly and don’t expect anything in return unlike a few places I’ve been.
The staff in the restaurants couldn’t have been more helpful and greeted us with such a warm welcome, made us feel part of the family and anything u wanted or needed wasn’t a problem. The food was great, there was always something even for the fussiest eaters, great choice of restaurants and even had there own little coffee shop, which was amazing. You could eat 24 hours as there is always something opened for food, even at 2/3am after the disco at the beach.
The pools and grounds were cleaned constantly and are lovely to relax in.
And the beach was literally on the door step, great for a long stroll after food. We have stayed at a few different resorts in Dominican Republic but this one has been the best yet, We will definitely be returning to sunscape in puerto plata.

Stayed: April 2018, travelled with family
1  Thank wee_debs_m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunscapePuertoP, eConcierge at Sunscape Puerto Plata Dominican Republic, responded to this reviewResponded 5 April 2018

Dear wee_debs_m,

We are so pleased you allowed our wonderful resort to be your holiday destination and we are very thankful for the time you have taken to share your experience.

It is wonderful to learn that your time with us met with your expectations and it has been a pleasure to read all of your great feedback.

We hope we have the chance to welcome you back again soon.

Kind regards,

Kelvin Vásquez
eConcierge & Social Media Coordinator
Playa Dorada
Puerto Plata, Republica Dominicana
Tel. (809) 320-5084 Ext. 2002

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

My family and I went to Sunscape resort in Puerto Plata. We had an amazing time, all of the
staff is amazing helpful with every little thing that was asked. This was our first time in Dominican Republic and we can’t wait to go back. We loved to eat at Windows and by the Beach. We also tried out the other restaurants, but Windows and the beach was our favorite.
My family wants to go back next winter without a doubt!!!!

Stayed: February 2018, travelled with family
Thank Carolina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunscapePuertoP, eConcierge at Sunscape Puerto Plata Dominican Republic, responded to this reviewResponded 5 April 2018

Dear Carolina G,

Please receive the warmest greetings from Sunscape Puerto Plata. Thank you for taking the time to share your positive experience. We are delighted that your stay with us was enjoyable and that you enjoyed all facilities. It was a pleasure to have welcomed you home. We certainly hope that we have the honor of being able to vacation with you in the future.

Kind regards,

Kelvin Vásquez
eConcierge & Social Media Coordinator
Playa Dorada
Puerto Plata, Republica Dominicana
Tel. (809) 320-5084 Ext. 2002
info.supop@sunscaperesorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

I switched to this from another hotel, Sunscape was nice, food was average, service was great. Beware of people soliciting on the beach, they are VERY expensive and do not take no for an answer. The beach was not as clean and clear as expected.

Stayed: August 2017
Thank Selvia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunscapePuertoP, eConcierge at Sunscape Puerto Plata Dominican Republic, responded to this reviewResponded 5 April 2018

Dear Selvia M,

Thanks for your comments. As a service oriented company, we understand there is always room for improvements and our guests’ experiences play a key role in this continuous process. We have been working in order to improve each one of the areas you mentioned, as it is our main priority to provide excellent service in all areas.

We are very grateful for your honest feedback and we hope to see you in a future so you can witness all our improvements.

Warm Regards,

Kelvin Vásquez
eConcierge & Social Media Coordinator
Playa Dorada
Puerto Plata, Republica Dominicana
Tel. (809) 320-5084 Ext. 2002
info.supop@sunscaperesorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

The Sunscape was a nice, clean and enjoyable place to stay for my first time in the DR. We arrived at the airport, had a shuttle waiting for us to take us to the resort. We arrived and we were greeted with champagne and treats. We booked the Sun Club room, which I highly recommend, and they checked us in 2 hours early.

We then met Estalain" Chocolate Man" who took us all over the resort to show us everything. He was the best concierge I have ever had. All week, he checked on us, gave us some treats, and treated us like FAMILY.
Our room was cleaned and stocked everyday. Anytime we asked for something. it was there when we returned to our room.

The restaurants were great. Many food choices, and The COCO CAFE was my favorite place to visit every day.. Homemade Macaroons!!! Also the pizza place.. Great Thin Crust Pizza!!
I would definitely recommend this Resort to anyone looking for a great, relaxing trip away from home.

Room Tip: Sun Club Rooms were great
  • Stayed: March 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank teachjen20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunscapePuertoP, eConcierge at Sunscape Puerto Plata Dominican Republic, responded to this reviewResponded 5 April 2018

Dear teachjen20,

Thank you for choosing Sunscape Puerto Plata Resort & Spa for your recent holiday and providing us with your review. We are delighted to confirm that you found our grounds to be beautiful, and were highly satisfied with our restaurants.

And the exceptional service you received from our friendly staff. We appreciate your feedback and look forward to welcoming you back soon.

Warm Regards,

Kelvin Vásquez
eConcierge & Social Media Coordinator
Playa Dorada
Puerto Plata, Republica Dominicana
Tel. (809) 320-5084 Ext. 2002

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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