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7 - 12 of 307 reviews
Reviewed 23 November 2019

I had the opportunity to stay at the Quality Hotel in Santo Domingo on two separate occasions this past summer. The hotel was absolutely beautiful, and every aspect of my experience was absolutely outstanding. During both of my stays, the staff members went above and beyond to ensure all of our needs were met and were extremely attentive. Check-in was a smooth and seamless process and our group had our room assignments in a mere matter of minutes. The room was impeccably clean during both of our stays and featured an abundance of modern amenities. The bed was extremely comfortable and was very supportive. The flat-screen television in the room was a lovely amenity and featured a variety of different channels. The bathroom was large, spacious, and well-appointed. The toiletries provided were of high quality, as were the towels and other bathroom amenities. The amenities at this hotel are on par with those that large resorts offer, and there was so much to do throughout our stays. The outdoor pool area was absolutely stunning. The pool featured a volleyball net and had a very lively atmosphere. There was an abundance of loungers on the pool deck and were perfect for relaxing and soaking up the beautiful sunshine. Besides the outdoor pool, there was a basketball course and a variety of other recreational activities available. There was so much to do throughout both of my stays and the hotel itself also features a variety of convenient amenities as well. The onsite laundry facilities were extremely useful, and the front desk had detergent and other products readily available for purchase. The hotel also featured complimentary high-speed internet access that was available throughout the entire property and had speeds that were more than suitable for basic web browsing. The hotel also featured a business center that was well equipped with multiple desktops and a print station. The food at the hotel was absolutely incredible. The complimentary breakfast served in the morning was delicious, and there were an abundance of offerings. During our second stay, we had a large dinner in one of the event spaces. All of the food was delicious, and the wait staff was extremely attentive. Overall, I would highly recommend the Quality Hotel in Santo Domingo. Despite its close proximity to the international airport, it boasts an abundance of amenities and a very lively and fun atmosphere.

Room tip: Request a room that overlooks the pool for more privacy and reduced noise.
Date of stay: August 2019
    • Location
    • Rooms
    • Service
2  Thank thomaspetercarlon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
IsabelHdezL, General Manager at Quality Hotel Real Aeropuerto Santo Domingo, responded to this reviewResponded 26 November 2019

Dear ItsTomCarlon

What a great review! It is simply fantastic to read comments like yours. We strive every day to become better and better, to provide the best service and to make unforgettable experiences so it is great to know we have achieved it with you.

We are lucky to have a loyal and committed personnel that genuinely delivers true hospitality to our guests and actually worries about their well-being during their stay.

We hope you can comeback anytime soon and have an even better stay!

Thank you!

Kind regards,

Isabel Hernández

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2019

Franklin Sosa and Nolberto were very attentive, courteous and provided an excellent customer experience. Food was served and table presentations were very cleaned. They accommodated to our food needs. Highly recommend this hotel and their employees.

Date of stay: November 2019
Trip type: Travelled on business
Thank Carlos C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
IsabelHdezL, General Manager at Quality Hotel Real Aeropuerto Santo Domingo, responded to this reviewResponded 14 January 2020

Dear Carlos C,

Thank you for sharing your experience during your stay with us; it fills us with joy to know that our staff has exceeded your expectations regarding the attention and service provided.

We hope to host you back anytime soon!

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2019 via mobile

hotel 'employees are very helpful and friendly. the rooms very comfortable and clean, the restaurant service excellent I want to thank Franklyn sosa for being so kind and respectful to us I am really very pleased. see you soon Quality!

Date of stay: November 2019
Trip type: Travelled with friends
Thank Elroy007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
IsabelHdezL, General Manager at Quality Hotel Real Aeropuerto Santo Domingo, responded to this reviewResponded 26 November 2019

Dear Elroy007

Thank you so much for your amazing comment.

We are happy to hear about your pleasant experience at the hotel and my coworker Franklin really appreciates your words. Thank you so much for taking the time to do it.

It would be great to have you back anytime soon!

Warm Regards

Isabel Hernández

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Reviewed 29 October 2019

I totally recommend this hotel, the quality of service is amazing, the staff is wonderful and they really care about the customer, I would like to say special thank you to the supervisor Franklin Sosa, who made sure that my boyfriend and I had the best night that we could ever had at Balcones Restaurant, everything went perfect, we recieved a personalized service and more special, he made us to feel like home, we only stayed for 4 nights but I will definitely return to this amazing hotel.

Date of stay: September 2019
Trip type: Travelled as a couple
Thank Kenialina
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
IsabelHdezL, General Manager at Quality Hotel Real Aeropuerto Santo Domingo, responded to this reviewResponded 26 November 2019

Dear Kenialina

Thank you so much for your kind words, we are lucky to have such a loyal and committed personnel that genuinely worries about the guests well-being during their stay. Franklin and the whole team appreciate the time that you have dedicated to write this comment.

We’ve worked to create an extraordinary hotel experience and we are pleased to know that we've exceeded your expectations.

We hope to have the pleasure to welcome you again in a close future.

Warm regards,

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Reviewed 28 September 2019

I stay at Quality Hotal 115 to 20 nights a year. It is clean, safe, close to teh airport and cool retreat from teh heat. The staff is extremely attentive and kind and fi there is a problem they will fix it immediately. If you are looking for reliability near the airport, this is your place!

Date of stay: September 2019
Trip type: Travelled with friends
Review collected in partnership with this hotel
Thank lnbeverly
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
IsabelHdezL, General Manager at Quality Hotel Real Aeropuerto Santo Domingo, responded to this reviewResponded 12 October 2019


Dear Inbeverly

What a great compliment!We are lucky to have such a loyalty Quality guest like you. We love reading our guest's reviews as they make us improve every day and deliver the outstanding service they deserve.


We hope to host you again in a close future.


Warm Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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