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“The best hotel in Santo Domingo, hands down”

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Hodelpa Nicolas de Ovando
Ranked #12 of 79 Hotels in Santo Domingo
Certificate of Excellence
Berkeley, CA
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“The best hotel in Santo Domingo, hands down”
5 of 5 bubbles Reviewed 10 April 2012

I have stayed in this hotel at least six or seven times over the last three years, and it is far and away the best hotel in Santo Domingo. Of course it is a little more expensive, but this is a full service hotel with a staff that treats their job as a profession, like a fine hotel you might find in France or Spain.

I agree with another reviewer about how gracious and warm Carmen, the concierge is. It is always a pleasure to see her. When I stay at the (less expensive) Hotel Frances (same chain, same great service), I usually stop in to say hello to Carmen!

Room Tip: My favorite rooms have a view of the river, but it is hard to discern sometimes from the room descri...
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  • Stayed February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelerMarkH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomassimonnet, General Manager at Hodelpa Nicolas de Ovando, responded to this review, 12 April 2012
Dear Guest,

Thank you for letting us know about your stay at the Hostal Nicolás de Ovando and the hotel Frances also, I feel pleased with your words. Our brand MGallery works in order to make that the guests spend a great time in it hotels and make their stay memorable. With your comment you express just that.

Also thank you for the nice opinion about our staff specially Carmen our Concierge, they will receive your positive feedback and will be waiting you for your next visit to Hostal Nicolás de Ovando.

I wish you the best in this 2012 and I hope that you can come back as soon as possible.

Sincerely yours,

Thomas SIMONNET
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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759 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (109)
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English first
Lincolnshire
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 6 April 2012

Please bare in mind this is a personal problem but could happen to any guest of this hotel. I was a guest here for more than 2 months on business, up until the incident the hotel was fine but it is expensive for drinking especially, my room was the 4020 higher priced room well internal of the hotel in a block of 4 on the top level and was only accessible by a bridge from the upper level corridors. This is the issue the room was entered by keycard or being left open by the cleaning staff, my total luggage was stolen from my room with no forced entry, the room is well inside the inner sanctum and the hotel is only possible to enter by 3 doors, the main reception the door near the restaurant and the staff entrance. The hotel refused to except the fact it had happen and are less than helpful they even did not offer to even cover the items under insurance? the problem is that it happened to me but could happen to any guest? MY OPINION DO NOT STAY IN THIS HOTEL??? its your choice

Room Tip: 190 dollars for the one i stayed in suites more expensive other rooms 170 dollars lobby bar drinks e...
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MickyTLincolnshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati Ohio
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 1 April 2012

We stayed here for a few days starting March 17. Our son was playing baseball in the area and it truly suited our needs. The hotel is spotless. Our room was smallish but very clean and the staff incredibly helpful. Hard to find an English speaking employee, but we weren't in America! They tried to communicate as best they could and we got to work on our Spanish! I especially want to mention Carmen, the concierge.....She welcomed us by name, arranged for transportation....had many restaurant recommendations and even helped us find the NCAA basketball tournament on the tv in the bar! A plus for our son who was worried we wouldn't see our beloved Buckeyes. Thanks Carmen! If we ever find ourselves in the Santo Domingo area in the future, we'll definitely stay here. Only negative was the cost of breakfast...a bit high....good food, but a bit overpriced.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CindyCincinnatiOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomassimonnet, General Manager at Hodelpa Nicolas de Ovando, responded to this review, 2 April 2012
Thank you for choosing Hostal Nicolas de Ovando for your stay in Santo Domingo.

We very much appreciate that you took your time to write a comment about your stay in our Hotel.
We are very honered about your positive feedback and your comments.

We are continuousely training our team to improve their skills and our services.

In our restaurant we offer 2 types of breakfast, one is the continental breakfast and the other the buffet maybe you can choose the continental for your next stay.

I really appreciate your words about your experience with us and we are looking forward to your next stay and wish it will be as enjoyable as the previouse.

Yours sincerely,

Thomas SIMONNET
General Manager
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A TripAdvisor Member
4 of 5 bubbles Reviewed 19 March 2012

The hotel is superb. The food is excellent. But it is noisy around the pool (traffic and harbour activities).

  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomassimonnet, General Manager at Hodelpa Nicolas de Ovando, responded to this review, 27 March 2012
Thank you for taking the time to express your comment about your stay in the Hostal Nicolás de Ovando, is always a pleasure to receive positive feedbacks from our guests.

Also thank you for let us know your opinion about the noise in the pool area, we are located in the city and there are traffic, people, etc. so we work in order to avoid that those things disturb to the guests however the pool area is in a open space and is difficult don't hear something (in that area) during the day.

Hoping that you can visit us as soon as posible,

Sincerely yours,

Thomas SIMONNET
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarnia, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 9 March 2012

We recently spent a week in Santo Domingo staying at the Hostal Nicolas Ovando. This is a well run hotel, nicely situated in the colonial zone. We would highly recomend this hotel, it is spotless and has a staff that goes out of there way for you.

Room Tip: balconies on the 3rd and 4th floors are a plus, over the 1st& 2nd.
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomassimonnet, General Manager at Hodelpa Nicolas de Ovando, responded to this review, 13 March 2012
Dear Guest,

Thank you for let us know about your experience in the Hostal Nicolás de Ovando we work in order to make the stay of our guests memorable. Our staff will receive your nice feedback with emotion and the hope of you come back as soon as possible.

Sincerely,

Thomas SIMONNET
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hodelpa Nicolas de Ovando

Property: Hodelpa Nicolas de Ovando
Address: Calle Las Damas, Santo Domingo 10100, Dominican Republic
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo > Zona Colonial
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Santo Domingo
#5 Spa Hotel in Santo Domingo
#8 Family Hotel in Santo Domingo
#9 Luxury Hotel in Santo Domingo
#9 Business Hotel in Santo Domingo
Price range (per night): ₹ 10,048 - ₹ 14,326
Hotel Class:4 star — Hodelpa Nicolas de Ovando 4*
Number of rooms: 104
Official Description (provided by the hotel):
In the heart of the colonial quarter of Santo Domingo, set among remarkable buildings, stands the Hodelpa Nicolas de Ovando hotel, the former home of the Governor of the same name, a contemporary of Christopher Colombus. Built on the first paved street of the New World, where beautiful Spanish ladies strolled to display their rich costumes, the hotel's guests will enjoy an outstanding stay in a unique place where the stones, patios and fountains will take you back in time. ... more   less 
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Also Known As:
Hostal Nicolas De Ovando-Mgallery Hotel Santo Domingo

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