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Sheraton Santo Domingo Hotel
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Reviews (2,008)
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All reviewsfront deskexcellent serviceclub levelspecial thanksgreat hoteladrian tropicalbusiness tripdominican republicpool areabreakfast buffetroom servicei highly recommend this hotelcaribbean seaocean viewlobby barrestaurant stafffitness center
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21 - 26 of 2,008 reviews
Reviewed 3 weeks ago

Nice place to be in Santo Domingo. Very close to the historic city center (uber rides <$3 from hotel to downtown and $15 to airport). Staff is very friendly and makes you feel welcomed. Truly became a home away from home. Club floor breakfast "ok", main restaurant breakfast was pleasant, good variety of food.

Good Platinum status recognition. My only complaint was that as my father checked in to my reservation under my SPG number, because he was of lower status he was told that he had to upgrade. This "upgrade" cost me more money and trouble claiming my nights credits with SPG. I had to email the research team and was eventually awarded my nights.

  • Stayed: March 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank ganzueto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diana T, Guest Relations Manager at Sheraton Santo Domingo Hotel, responded to this reviewResponded 3 weeks ago

Dear ganzueto,

We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable.

We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers.

We hope to serve you again in the near future to continue giving you the attention you deserve.

With pleasure,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We were here for 3 days and the service was excellent. The attention to detail. Milagros, Dania, Johana, Paula and Arcenio Thanks for keeping an eye on everything and always have a smile on your faces.

And in Café Casabe, thanks to all the personnel. Esterling, onalisa, Wendy, máximo, Ramona, Rosanna, Francisco, Andrés, carmen, Noel and last but not least Jose. You are the reason why the people keep coming to the Sheraton Santo Domingo. Thank you!

Stayed: April 2018, travelled on business
Thank ydone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diana T, Guest Relations Manager at Sheraton Santo Domingo Hotel, responded to this reviewResponded 3 weeks ago

Dear ydone,

We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable.

We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers.

We hope to serve you again in the near future to continue giving you the attention you deserve.

With pleasure,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Great seevice so far , i did enjoy it excellent food, drinks and environment. thanks to Eliana and Paula for the logistic support that they gave is meanwhile the workshop. I highly recommend it, good restaurant to quick shopping

Stayed: April 2018, travelled on business
Thank Lemuel f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diana T, Guest Relations Manager at Sheraton Santo Domingo Hotel, responded to this reviewResponded 2 weeks ago

Dear Lemuel f,

We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable.

We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers.

We hope to serve you again in the near future to continue giving you the attention you deserve.

With pleasure,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

On my recent trip to Santo Domingo I had booked a small hotel in the Colonial area to get a feel for the old town and then was moving to the Sheraton. However after one night in the Colonial area I moved in early to the Sheraton and was duly impressed. I was on the Club Floor, Room was excellent, view of the ocean. Hotel is modern, very nicely decorated, great security and the staff is really excellent. Ramon and the others on the Club floor were great as we all the staff at the pool. I travel a lot and use hotels for business and found the staff here on par with any large city. Pool area is great, fitness room is large, clean and maintained and you can get a massage here for a reasonable price.

Room Tip: I preferred the Club level King room with an Ocean View (10th) Floor
  • Stayed: March 2018, travelled solo
    • Location
    • Rooms
    • Service
Thank GregoryFChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diana T, Guest Relations Manager at Sheraton Santo Domingo Hotel, responded to this reviewResponded 3 weeks ago

Dear GregoryFChicago,

We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable.

We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers.

We hope to serve you again in the near future to continue giving you the attention you deserve.

With pleasure,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

The staff at the club floor are amazing. Starting with Nelson Gomez , Edilly Rodriguez, Sarah Rojas, Argentine Mercedes, and Ramon de Leon. The staff is always taking care of your every needs by being attentive and always welcoming I would not stay anywhere else. I highly recommend to get access to the club floor it is well worth the stay

Stayed: March 2018, travelled with family
Thank par407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diana T, Guest Relations Manager at Sheraton Santo Domingo Hotel, responded to this reviewResponded 3 weeks ago

Dear par407,

We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable.

We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers.

We hope to serve you again in the near future to continue giving you the attention you deserve.

With pleasure,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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