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“Just back from 2 weeks at the Acuazul.”
Review of Hotel Acuazul

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Hotel Acuazul
Ranked #57 of 64 Hotels in Varadero
Reviewed 16 April 2017

We are just returned from another delightful 2 weeks at the Acuazul. It was a familiar place, we have visited Cuba 2 times a year for many years and have visited many resorts. For the last 5 years we have been returning to the Acuazul at least once each winter.
Bearing in mind that this is Cuba with many of the shortages that we in Canada may not be used to.......it is a delightful place to visit.
The rooms are adequate, outdated, but adequate. With the beautiful weather and the warm friendly people you will not spend your time in your room.
We have seen a number of improvements, the food is much better and the staff are very helpful.
This hotel is in a very convenient location, beach, bars, markets and restaurants are all within walking distance.
The biggest problem we encountered was that on several days there was no hot water but the staff tried their best to fix it or change your room.
The property is definitely not the Ritz but it is a friendly, inexpensive place to stay while you enjoy your visit to Varadero.

Room Tip: The upper floors are quieter.. The maid on the 6th. floor is wonderful. Her name is Sol and she does...
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  • Stayed: April 2017, travelled with friends
    • Value
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7  Thank Daintry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 - 8 of 237 reviews

Reviewed 27 March 2017 via mobile

Family of 7, 9th time to CUBA. This resort is not on beach you must walk across 2 streets. Vacation from Mar17-24. Got there, we got 4 rooms. 3 of the bathrooms didn't work/ and no toilet seats. Room 211 the bath tub had rust holes and smelled. Room 209 there was so much mold in the closets and on the door jam/smelled. Room 203 & especially 205 had mold all over that my family member broke out in a rash as she has allergies immediately and impacted her breathing within 10 min of being in there. Needless to say we needed to move her. Went down to front desk and was told we couldn't move rooms they were not helpful. Tried to contact Rep(Lucy)on 3 occasions that day with no answer. We left for fresh air. Returned to Resort to eat at the restaurant only to be told that we could only get one glass of soda(ALL INCLUSIVE??!?) that they did not have anymore(but I saw a cart full of pop go by?).The food well it surely is CUBAN lol we made the best of it as we been to Cuba on numerous occasion and knew what to expect. Went back to front desk to ask another attendant to change rooms, she was the only one to be helpful. She offered room 310 facing the street(which is extremely loud at night time) but better than mold infested. Breakfast was told no eggs. Next day we awaited for the REP Lucy in Lobby. She approached us where I reported everything to her, we tried to contact her 3 times with no answer, mold, holes, dirty, rudeness explain that this was not all inclusive(snack bar was told no fries/pizza but saw the chef cook a basket full and saw the pizzas in the napkins. All we were left with was ham and cheese while their friends ate all the food). She stated it was the first time she had heard complaints(REALLY?!). I told her that I was going to put it on trip advisor as this could be deadly and the fact no rep was there to help and told her I had pictures of everything we spoke about. She quickly asked to see them and we got moved off the resort to a private house. We got maid service for 2 days and the remaining 3 we had to fend for ourselves(no toilet paper, front desk wouldn't help us! No clean towels as we threw them on the floor because toilets were leaking). NIGHTMARE resort(we never saw our Rep Lucy again for remainder of stay) thank god we've been to Varadero before and knew people and our way around. BIG SHOUT out to Alex, Raulito, Marlene(entertainment) for always checking on us, helpful, and making our trip memorable off resort/beach. Found great tattoo place around the corner, Picasso Tattoo Studio(Carlos +5353811162 & Leandro +5352770323 phone number) so clean, professional nice and inexpensive but quality work. We love CUBA, will NEVER stay at this resort again.

Stayed: March 2017, travelled with family
4  Thank OHANAdream
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2017

Definitely not a 3 Star hotel - not even 1 star. Despite numerous complaints the TV never was fixed. The shower had no head, The bath room was continually flooded because of the lack of a proper shower curtain, and the TOILET HAD NO SEAT. Every morning we were killing hordes of mosquitoes breeding in the bath room. No lamps, no bedside table, no place for suitcases and no key to the safe. The A/C was like loud like a tank. Only 1 out of 3 public toilets in the hotel worked, but it never had paper. Coffee machine in the dining area always broken - Terrible place, do not stay here!

  • Stayed: March 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
4  Thank Piesek V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2017

I recently spent 9 days here at enjoyed every day and night. This place is all about the people you will meet. The food was better than I expected. Road noisy, but you get used to it. Pool/bar are excellent. Lots of great local food very close by.....Beatle's Bar...Pullman Hotel for Rock & Roll.......its Cuba.....relax and enjoy

Room Tip: pool side would be more quiet after 11 pm
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  • Stayed: January 2017, travelled solo
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6  Thank Anthony L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2017 via mobile

The food was pretty good. The spread at New Years was fantastic. Bring light bulbs and toilet paper. The hallways were dark and the toilet paper was sparse. Only 2 small hotel towels for showers which were cold to warm. Strong smell of pétrole from the plants between 4 and 5 am.
Bring earplugs because the bar in front of hotel is noisy. We were there just to sleep and eat. Location was great. Beach was even better than imagined and the sun...priceless.

Stayed: December 2016, travelled as a couple
3  Thank chantalp675
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Acuazul

Address: Primera Avenida e/ Calle 13 y Calle 14, Varadero 42200, Cuba
Region: Caribbean > Cuba > Matanzas Province > Varadero
Amenities:
Bar / Lounge Restaurant Swimming Pool
Hotel Style:
Ranked #57 of 64 Hotels in Varadero
Price Range: ₹ 4,342 - ₹ 9,527 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Acuazul 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Acuazul Hotel Varadero

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