Family of 7, 9th time to CUBA. This resort is not on beach you must walk across 2 streets. Vacation from Mar17-24. Got there, we got 4 rooms. 3 of the bathrooms didn't work/ and no toilet seats. Room 211 the bath tub had rust holes and smelled. Room 209 there was so much mold in the closets and on the door jam/smelled. Room 203 & especially 205 had mold all over that my family member broke out in a rash as she has allergies immediately and impacted her breathing within 10 min of being in there. Needless to say we needed to move her. Went down to front desk and was told we couldn't move rooms they were not helpful. Tried to contact Rep(Lucy)on 3 occasions that day with no answer. We left for fresh air. Returned to Resort to eat at the restaurant only to be told that we could only get one glass of soda(ALL INCLUSIVE??!?) that they did not have anymore(but I saw a cart full of pop go by?).The food well it surely is CUBAN lol we made the best of it as we been to Cuba on numerous occasion and knew what to expect. Went back to front desk to ask another attendant to change rooms, she was the only one to be helpful. She offered room 310 facing the street(which is extremely loud at night time) but better than mold infested. Breakfast was told no eggs. Next day we awaited for the REP Lucy in Lobby. She approached us where I reported everything to her, we tried to contact her 3 times with no answer, mold, holes, dirty, rudeness explain that this was not all inclusive(snack bar was told no fries/pizza but saw the chef cook a basket full and saw the pizzas in the napkins. All we were left with was ham and cheese while their friends ate all the food). She stated it was the first time she had heard complaints(REALLY?!). I told her that I was going to put it on trip advisor as this could be deadly and the fact no rep was there to help and told her I had pictures of everything we spoke about. She quickly asked to see them and we got moved off the resort to a private house. We got maid service for 2 days and the remaining 3 we had to fend for ourselves(no toilet paper, front desk wouldn't help us! No clean towels as we threw them on the floor because toilets were leaking). NIGHTMARE resort(we never saw our Rep Lucy again for remainder of stay) thank god we've been to Varadero before and knew people and our way around. BIG SHOUT out to Alex, Raulito, Marlene(entertainment) for always checking on us, helpful, and making our trip memorable off resort/beach. Found great tattoo place around the corner, Picasso Tattoo Studio(Carlos +5353811162 & Leandro +5352770323 phone number) so clean, professional nice and inexpensive but quality work. We love CUBA, will NEVER stay at this resort again.
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- Also Known As:
- Acuazul Hotel Varadero